Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Cheex.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Cheex: Easy Method
What is Cheex
Overview
Cheex is a digital streaming and subscription service that offers films, audio stories, live workshops and educational content, including a branded "Pleasure Academy".
The service is available via the web and through third‑party app stores, with paid monthly and annual plans.
Content and features
Subscribers report a mix of high‑quality, curated content across genres and formats, often described as engaging and varied.
Plans are advertised as ad‑free with unlimited access and live sessions; exact NZ‑specific pricing is not officially published.
How to cancel Cheex
If you signed up via the App Store or Google Play
- Open the App Store / Google Play on the device you used to subscribe.
- Go to your account's subscriptions management area and locate the Cheex subscription.
- Follow the store's cancellation prompts to stop renewal; the store handles billing and cancellation directly.
- Cheex cannot cancel subscriptions purchased through those stores for you - this is standard for third‑party app platforms.
If you subscribed via the web (getcheex.com)
- Log in at getcheex.com and open your account or billing/settings page.
- Locate the subscription or renewal section and select the option to cancel before the next renewal date to avoid further charges.
- If the website does not recognise your subscription, collect proof of payment and contact support (see documentation checklist).
Tips when cancelling
- Cancel before the next billing cycle to avoid being charged again.
- If you used a free trial, cancel within the trial period but keep a record - there are multiple reports of trial‑billing problems.
- Take screenshots of your cancellation confirmation and subscription screen for your records.
What happens when you cancel
Access after cancellation
Typically, cancelling stops future renewals but does not always remove immediate access for the period you have already paid.
Access may continue until the end of the current paid period, especially for annual or monthly plans; check your account for exact wording.
Renewal and billing
If you cancel via a store, future charges are handled by the store; if you cancel on the web, Cheex should stop the next renewal.
Make sure to cancel before the next renewal date - otherwise you may be charged for another period.
Data and account
Your account and any saved data may remain after cancellation depending on Cheex's retention policies; inspect account settings or contact support for deletion requests.
Keep copies of confirmations and receipts until any billing or access issues are resolved.
Will I get a refund?
Cheex policy and typical practice
Cheex does not publicly advertise a universal "14‑day right of cancellation" for digital subscriptions; refunds are not guaranteed by a stated policy.
Refunds appear to be discretionary and have been issued in some cases, especially when users report technical faults or billing errors.
Exceptions and steps to request a refund
- If you were charged despite cancelling a trial, collect evidence (screenshots, timestamps, receipts) and contact Cheex support to request a refund.
- If a trial code failed or content was inaccessible after payment, mention these faults when requesting a refund - users report refunds have sometimes been granted after complaints.
- If you paid via an app store, contact that store for refund options; stores often control refunds for their purchases.
Legal remedies under New Zealand law
Under the Consumer Guarantees Act (CGA), if a digital service is not supplied with reasonable care, not as described, or not fit for purpose, you may be entitled to a remedy such as a refund.
Cheex's stated policy cannot override your statutory rights in New Zealand - see the consumer protection link for steps to complain formally.
Cheex plans and pricing
Overview of plans
Exact New Zealand prices are not officially published by Cheex, but Euro prices convert to approximate NZ dollar costs.
Estimated conversions are provided for guidance; check the purchase flow for the final local charge.
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Monthly | approx NZ$25.30/month (based on €14.90) | Monthly | Unlimited access to films, audio stories, live workshops, ad‑free, cancel anytime |
| Annual | approx NZ$202.00/year (approx NZ$16.80/month equivalent) | Annual | Same as above, billed yearly |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be supplied with reasonable care and skill, to match their description, and be fit for purpose.
If Cheex fails on these points, you may be entitled to remedies including refunds, cancellation or compensation under NZ law.
How to use your rights
- Gather evidence of the issue (screenshots, receipts, correspondence).
- Contact Cheex first explaining the problem and the remedy you want.
- If not resolved, follow New Zealand consumer complaint steps - see consumer protection guidance.
Customer experiences
Positive feedback
Many users praise Cheex for high‑quality, diverse content and engaging programmes such as the Pleasure Academy.
Some subscribers report keeping or renewing subscriptions after trying the service and finding it worthwhile.
Common issues reported
- Problems with the advertised 7‑day free trial charging immediately despite cancellation.
- Slow or unresponsive customer service when resolving billing or access problems.
- Occasional inability to access content after payment or website not recognising subscriptions.
See user reviews for context: NZ Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Receipt or bank statement showing the charge (date, amount, payer).
- Screenshots of subscription status, trial screens, and any cancellation confirmations.
- Device and platform details (web, iOS App Store, Google Play), and the email used to subscribe.
How to present your case
- State clearly whether you subscribed via web or an app store and the exact dates of subscription/cancellation.
- Attach evidence and request a specific remedy (refund, cancellation confirmation, account access fix).
- If unresolved, keep a record of all correspondence and next escalate to consumer protection if needed.
Common mistakes
Misunderstanding where to cancel
A frequent mistake is attempting to cancel a store subscription on the Cheex website or vice versa.
Remember: App Store and Google Play subscriptions must be cancelled in the store; web subscriptions must be cancelled on getcheex.com.
Assuming trial cancellation guarantees no charge
Users commonly assume canceling a trial prevents any charge; multiple reports describe immediate annual billing despite trial cancellation.
Always keep proof of cancellation and check your bank or store receipt to confirm whether a charge was applied.
Comparative recap
Quick comparison
| Topic | Web subscription (getcheex.com) | App Store / Google Play subscription |
|---|---|---|
| Where to cancel | Cheex account/billing settings on the website | Cancel via the App Store or Google Play subscription settings |
| Refund likelihood | Discretionary; refunds issued in some fault cases | Store policies control refunds; contact the store for options |
| Trial issues | Reports of immediate charging despite cancelling trials | Store trial handling varies; check store terms and receipts |
| Best immediate action | Cancel before renewal, save receipts, contact Cheex support | Cancel in the store and request refund from the store if charged |
Takeaway
If you want to avoid further charges, identify how you subscribed and cancel in that exact place before the next renewal.
Keep records and be prepared to escalate to consumer protection if Cheex does not resolve demonstrable faults under NZ law.
After cancelling
Follow‑up actions
- Save any cancellation confirmation emails or screenshots until the billing period ends and any disputes are resolved.
- Check your bank or card statement to confirm the cancellation prevented further charges.
- If access continues incorrectly or charges occur, contact Cheex support with your documentation immediately.
Useful links
- Cheex (getcheex.com)
- Guide on cancelling Cheex (Postclic)
- User reviews (NZ Trustpilot)
- New Zealand consumer rights (official guidance)
Address
Company address
Cheex
Kramergasse 9 - 14, 1010 Vienna, Austria
Notes about contacting
No New Zealand postal address is publicly listed; the company appears to be based in Vienna.
If you need local remedies in New Zealand, follow the CGA complaint steps and use the consumer protection link above.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.