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I hereby notify you of my decision to terminate the contract relating to the Creative Market service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Creative Market: Easy Method
What is Creative Market
Overview
Creative Market is an online marketplace for digital design assets such as fonts, graphics, templates, photos and themes. It connects independent creators with customers who buy single items or subscribe for membership benefits.
Service model
The platform operates as a storefront where sellers list assets with licensing terms and buyers download files after purchase. Memberships add monthly download credits and other perks alongside standard single-item sales.
How to cancel Creative Market
Cancel via the web (Creative Market account)
- Sign in to your Creative Market account.
- Go to Membership Account Settings.
- Click "Cancel membership".
- Confirm by clicking "Yes, continue with cancellation".
- See the official guide: How do I cancel my membership?.
Cancel via mobile app stores
- App Store (iOS): Open iOS Settings → [Your Name] → Subscriptions → select Creative Market → Tap "Cancel Subscription". See Apple subscription support: Apple cancellation steps.
- Google Play (Android): Open Google Play app → Profile icon → Payments & Subscriptions → Subscriptions → choose Creative Market → Cancel subscription. See Google cancellation support: Google cancellation steps.
What happens when you cancel
Access after cancellation
Your membership will continue for the remainder of your paid billing period unless otherwise stated in your subscription terms. You retain access to any assets you already downloaded under their license terms.
Renewal and billing
Auto-renewal is stopped after cancellation, so you should not be billed at the next renewal date. If you cancel via an app store, billing stops under Apple or Google’s system rather than Creative Market directly.
Data and account
Your Creative Market account (profile, purchase history, downloads) typically remains available unless you request account deletion. Download credits already used are not refunded upon cancellation.
Will I get a refund?
General refund rules
Creative Market’s stated refund policy for digital products is strict and discretionary. Product refunds are only possible within a 3-day window from purchase for eligible cases such as duplicates, misrepresentation or unresolved technical issues.
Membership and credits
- Membership refunds are allowed only within 3 days of the initial subscription and only if no download credits have been used.
- If you paid with credits (or credits + cash), refunds are issued entirely in credits; partial cash refunds are not provided.
- No prorated refunds for partially used billing periods.
Legal exceptions and escalation
New Zealand consumer law may provide additional rights for defective or misrepresented digital goods. If you believe the statutory consumer guarantees apply, mention those rights when contacting support or consider raising the issue with local consumer protection authorities.
Official refund policy: Creative Market refund & exchange policy.
Creative Market plans and pricing
Available plan names
Creative Market publishes several membership tiers with varying monthly benefits and download credits. Exact NZD prices for New Zealand were not located.
Pricing notes
Publicly listed USD monthly prices are available and shown below. NZD equivalents may vary by payment method and app store currency conversion.
| Plan | Listed price (USD/month) | NZD price |
|---|---|---|
| Basic | US$9.95 | Varies |
| Growth | US$19.95 | Varies |
| Freelancer | US$29.95 | Varies |
| Pro | US$49.95 | Varies |
| Studio | US$99.95 | Varies |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law (for example the Consumer Guarantees Act), digital goods must be of acceptable quality, fit for purpose and match their description. If not, consumers may have rights to repair, replacement or refund.
Platform policy vs legal rights
Creative Market’s 3-day discretionary refund policy does not override statutory consumer guarantees. If digital goods are defective or misrepresented, you may still have recourse under NZ law despite the platform’s limits.
How to proceed locally
If you believe your NZ consumer rights are breached, document the problem, contact Creative Market support, and if unresolved consider contacting New Zealand consumer protection agencies for guidance or dispute resolution.
Customer experiences
Positive feedback
Many users praise Creative Market for a wide selection of high-quality assets, an intuitive interface, clear licensing, and a smooth download and re-download experience.
Support and creator ecosystem
Customers often value the marketplace’s support for independent creators and report helpful, prompt responses from the support team in many cases.
Common complaints
Frequent negatives include mislabeled or unlabeled AI-generated content appearing unexpectedly, and issues with downloads such as missing or corrupted files or broken links.
Documentation checklist
What to gather before contacting support
- Account email and username used on Creative Market.
- Order number(s) or transaction IDs for the purchases in question.
- Date and time of the transaction and a brief description of the issue.
Evidence for refunds or disputes
- Screenshots of product pages, error messages, or missing files.
- Files received (or evidence of corrupted/missing downloads).
- Any correspondence with the seller or support tickets and responses.
Common mistakes
Cancelling in the wrong place
A frequent mistake is cancelling via Creative Market’s website when the subscription was purchased through Apple or Google. If you bought via an app store, you must cancel through that store to stop billing.
Assuming automatic refunds
Another common error is expecting automatic or prorated refunds. Creative Market limits membership refunds to the first 3 days and generally does not prorate. Always check the timing and credit usage before requesting a refund.
Poor documentation
Not saving order numbers, receipts or evidence of faults makes disputes harder. Collect all relevant screenshots and transaction details before contacting support or taking further action.
Comparative recap
Cancellation methods compared
The table below summarises key practical differences for cancelling via different channels.
| Feature | Creative Market (web) | App Store (iOS) / Google Play (Android) |
|---|---|---|
| How to cancel | Membership Account Settings → Cancel membership. | Cancel via device subscription settings in Apple ID or Google Play. |
| Who controls billing | Creative Market controls billing for web purchases. | Apple or Google controls billing for in-app subscriptions. |
| Refund availability | Possible within 3 days (discretionary); credits rules apply. | Refunds handled by Apple/Google policies in addition to Creative Market rules where applicable. |
After cancelling
Useful links
Creative Market cancellation help: How do I cancel my membership?.
Refund & exchange details: Refund & Exchange Policy.
Manage in-app subscriptions: Apple / Google subscription management.
Next steps in New Zealand
If you need further help asserting consumer rights, gather evidence and contact Creative Market support first, then consider New Zealand consumer protection guidance if unresolved.
Address
Primary correspondence address
Creative Market Labs, Inc., 300 Lenora St, #515 Seattle, WA 98121 USA.
Notes on NZ postal contact
There is no New Zealand‑specific postal cancellation address publicly listed. Use the web support forms or app store subscription settings for cancellations and enquiries.