Cancel Crownbill: Easy Method

What is Crownbill

Overview

Crownbill is a subscription-based digital service that bills users for ongoing access to its product or content. It appears to operate primarily through its website and mobile app store channels.

Service model

Subscriptions may be charged directly via Crownbill on the web or billed through Apple App Store or Google Play when purchased on iOS or Android devices.

Available customer contact methods appear to be online chat, email and phone; no verifiable New Zealand postal address is listed publicly.

How to cancel Crownbill

Cancel via the Crownbill website (web)

• Log in at crownbill.com and look for Account > Subscriptions or Billing.
• If no visible cancel button exists, contact Crownbill billing support by chat, email or phone and request cancellation in writing.
• Keep written records (screenshots, chat transcripts, timestamps) of each contact attempt and the cancellation confirmation.
• Users report difficulty cancelling on the site and sometimes need persistent follow-up; document all attempts. (source)

Cancel via App Store (iOS) and Google Play (Android)

• iOS: Cancel subscriptions through Settings > [your name] > Subscriptions on your device or at reportaproblem.apple.com. Apple processes cancellations and refunds for App Store purchases. (Apple NZ support)
• Android: Cancel through the Google Play app or at play.google.com > Subscriptions. Cancelling stops future billing; access usually continues until the end of the paid period. (Google Play guidance)
• If you cannot cancel from the device, contact the store’s support team and retain confirmation of cancellation.

What happens when you cancel

Service access after cancellation

Cancellation generally prevents future renewals but typically keeps access active until the end of the current paid billing period.

Confirm the exact end date with Crownbill or the App Store / Google Play when you cancel.

Billing and data

Cancelling usually stops future charges but does not necessarily remove your account or data.

Export any invoices, records or personal data you need before or shortly after cancelling, and ask Crownbill about their data-retention policy.

Will I get a refund?

Published refund policy

Crownbill does not publish a clear, explicit refund policy on its official site (no standard 14‑day or "no refund" statement was found).

Because there's no clear published rule, refunds are handled case-by-case and depend on channel and circumstances. (source)

How refunds are typically requested or handled

• Request a refund from Crownbill’s 24/7 billing support via live chat, email or phone and keep written evidence of the request.
• If the subscription was billed through Apple or Google, request the refund through Apple or Google support - those stores handle refunds for in‑store purchases. (Apple NZ support)
• If support is unresponsive, contact your bank or card issuer to dispute the charge and provide documentation of your cancellation attempts.

Crownbill plans and pricing

Overview of plans

Crownbill does not publish clear, comparable pricing tiers on publicly available pages in the sources reviewed.

Because plan details and prices are not available from verified sources, entries below use "Varies" where data is not published.

How to check your current plan and price

Sign in to your Crownbill account and view Billing or Subscription details to see the exact plan, price and billing interval.

Also check your payment receipt or bank statement for the billed amount and billing date.

Your consumer rights in New Zealand

Statutory consumer protections

Under New Zealand consumer law you retain statutory rights even for digital services, including remedies where services are misleading or automatic renewals occur without proper notice.

These rights can support requests for cancellation or refunds in appropriate circumstances.

Purchases via App Store or Google Play

Purchases made through Apple or Google still carry New Zealand consumer protections; Apple explicitly recognises NZ consumer rights in its support material. (Apple NZ support)

If an App Store or Google Play purchase is involved, start with the store’s refund process, and escalate to your payment provider or consumer protection agency if needed.

Customer experiences

Negative reports

Multiple user reviews report difficulty cancelling, unresponsive support and problems obtaining refunds. Some reviews describe unexpected charges and no helpful resolution. (Trustpilot)

These complaints suggest persistence and thorough documentation are often necessary to reach a resolution.

Neutral or positive context

Some users successfully cancel or obtain refunds through formal requests or by using the app store channels; outcomes vary by channel and evidence provided.

Because outcomes are mixed, following the structured steps and keeping records improves the chance of success.

Documentation checklist

Required items to request cancellation or refund

• Account email or username used with Crownbill.
• Date(s) of the charge(s) and the amount(s) charged (bank/statement or receipt).
• Subscription ID, invoice number or order reference if available.
• Any confirmation of cancellation or support responses (screenshots, chat logs, emails).

Optional supporting documents

• Screenshots of the Crownbill subscription page showing lack of cancellation option.
• Correspondence with Crownbill, Apple or Google Play support.
• Bank or card dispute reference numbers if you escalate with your payment provider.

Common mistakes

Assuming the channel doesn’t matter

Many users assume they can cancel on the Crownbill website even when the subscription was purchased via App Store or Google Play.

Always check which channel billed you - Apple/Google handle cancellations and refunds for purchases made through their stores.

Failing to document contacts

Users often rely on verbal confirmations or fail to save chat transcripts, which makes disputes harder to prove.

Always save dated evidence of cancellation requests, confirmations and any automated receipts or emails.

Comparative recap

Quick summary

Cancellation and refund options depend strongly on where you purchased the subscription: web, Apple App Store, or Google Play.

App store purchases are typically easier to manage via the store; web purchases may require persistent contact with Crownbill support.

Advice per channel

If billed via Apple use Apple’s subscription management and refund request processes first.

If billed via Google Play use Google Play’s subscription tools or support, and if billed by Crownbill on the web contact their billing team and document everything.

After cancelling

Confirming cancellation

Obtain and save written confirmation (email or screenshot) showing the subscription end date and that renewals were stopped.

Check your next bank statement to confirm no further charges occur after the confirmed end date.

If you are still charged or support is unresponsive

• If billed through Apple, use Apple NZ support and reportaproblem.apple.com.
• If billed through Google Play, follow the Google Play refund process and contact your payment provider if needed. (Google Play guidance)
• If Crownbill support does not respond, consider disputing the transaction with your bank or card issuer and use chargeback guidance. (chargeback guidance)

Address

Known contact methods

Crownbill appears to provide support via online chat, email and phone channels; use these for billing or cancellation requests.

Include full account details and dates when contacting support and save all responses.

No verifiable New Zealand postal address

There is no publicly verifiable Crownbill postal address in New Zealand in the sources reviewed; the service appears to operate remotely.

If you need formal service or legal notice, consider contacting your bank, consumer protection agency or legal advisor for guidance on cross‑border remedies.