Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dave: Simple Process
What is Dave
Overview
Dave is a financial services app that offers a membership for budgeting, cash advances (ExtraCash™), and income opportunity services. The membership is billed monthly and provides tools to help manage short-term cash needs and finances.
How the service is delivered
Dave operates primarily through its mobile app and customer support channels, and some services (like ExtraCash) involve credit or payment authorisations. Membership details, billing and account links are managed through the app or Dave support.
How to cancel Dave
Cancel using the mobile app
- Open the Dave app and go to Settings → Membership.
- Follow the prompts to cancel your membership formally within the app.
- Note: Simply deleting the app from your device does not cancel your subscription.
Cancel by contacting support
- Email support at support@dave.com requesting membership cancellation.
- Include your account email and any identifying details to speed up processing.
- Allow time for a response and keep records of your cancellation request and any confirmations.
What happens when you cancel
Access and renewals
Canceling your membership stops future renewals if processed before the billing cutoff. To avoid being billed for the next period, cancel at least 3 business days before the next billing date.
Account and linked services
Upon formal account closure, bank links and Dave debit cards are disconnected and cancelled. A final statement is issued in the month following closure.
Will I get a refund?
Standard refund position
Dave does not offer a standard 14-day refund or automatic cooling-off for memberships; refunds are not guaranteed on cancellation. Cancellation by itself does not automatically produce a refund.
Exceptions and outstanding balances
- Any unsettled advances (for example, ExtraCash) must be repaid before your account can be closed.
- If outstanding fees or advances remain, you must settle them to complete closure; refunds are considered on a case-by-case basis where applicable.
Dave plans and pricing
Plan summary
Dave lists a membership fee of up to US$5.00 per month. Exact local NZD pricing will vary with exchange rates and app store regional pricing.
Details
| Plan | Price | Period | Features |
|---|---|---|---|
| Dave Membership | US$5.00 per month (up to) | Monthly | ExtraCash™; Income Opportunity Services; Financial Management tools |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA applies to services supplied in NZ for personal use. Services must be provided with reasonable care and skill and be fit for purpose.
If a service fails to meet CGA standards you may require correction, cancel the contract, or seek a refund or compensation. Suppliers cannot contract out of these rights.
Fair Trading Act and CCCF Act
The Fair Trading Act prohibits misleading statements, including claims that override your statutory rights (for example, "no refunds" disclaimers that conflict with the CGA).
If Dave's service involves credit (such as cash advances), the Credit Contracts & Consumer Finance Act generally provides a cooling-off period (commonly about 5 working days for credit agreements), allowing cancellation and return of funds under certain disclosure conditions.
Customer experiences
Common negative reports
- Some customers report being charged monthly fees after cancelling or after simply deleting the app.
- There are reports of surprise or multiple debit attempts that can cause overdrafts or emptied accounts.
- Users have reported difficulty closing accounts or revoking ACH/ExtraCash arrangements in some cases.
What to expect from support
Customer experiences are mixed; verified negative reports suggest saving records and confirmations when you cancel. Keep screenshots and email threads if you need to escalate.
Documentation checklist
Before you contact support
- Record the account email, username, and last 4 digits of any linked card.
- Note the date of your next billing cycle and any recent charges.
- Take screenshots of membership settings and any cancellation attempts.
If you need to dispute charges
- Keep copies of emails to/from support and dates/times of phone or chat contacts.
- Save bank or card statements showing the disputed transactions.
- Have a copy of the app terms or payment authorisation if available.
Common mistakes
Deleting the app instead of cancelling
Removing the app from your phone does not cancel your membership or stop billing. Several users report continued charges after app deletion.
Waiting too close to billing date or not settling advances
Cancel at least 3 business days before the next billing date to avoid being charged for the next period.
Also ensure any ExtraCash or unsettled advances are repaid; failure to settle can prevent closure and lead to further debits.
Comparative recap
Cancellation methods compared
| Method | How to do it | Refund likely? | Billing cutoff | Notes |
|---|---|---|---|---|
| In-app cancellation | Settings → Membership in the Dave app | Not automatic; case-by-case | At least 3 business days before next billing | Recommended; provides in-app confirmation when completed |
| Email support | Email support@dave.com with cancellation request | Not automatic; case-by-case | At least 3 business days before next billing | Keep email records and request written confirmation |
| Deleting the app | Uninstalling the app from your device | No | Not applicable - does not stop billing | Does not cancel membership; users report continued charges |
After cancelling
Confirmations and follow-up
After you cancel, keep any confirmation emails or screenshots. Expect bank links and Dave debit cards to be disconnected and a final statement to be issued the following month.
Helpful links and escalation
- Dave Membership support article
- Third-party cancellation guide
- Consumer Guarantees Act - Consumer Protection NZ
- Fair Trading Act overview - Commerce Commission
- CCCF Act cooling-off info - Community Law NZ
Address
Postal address for reports
Evolve ℅ Dave, 1265 S Cochran Ave, Los Angeles, CA 90019, United States
Notes about postal correspondence
No New Zealand-specific postal address was found. Cancellation is primarily handled via the app or by emailing support@dave.com. Use postal mail only for formal notices or when requested by support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.