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Cancel DREAMSTIME
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dreamstime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dreamstime: Easy Method
What is Dreamstime
Overview
Dreamstime is a stock photography and digital media marketplace offering subscriptions, credit packs, and a limited free trial for watermarked downloads.
The service is used by buyers to download images, vectors, and other media and by contributors to sell their work.
Core services
Core services include subscription plans with recurring billing, credit packages for single downloads, and a short free trial option.
Management of payments and automatic renewals is handled through your Dreamstime account Payment Profiles page or via the app store used to subscribe.
How to cancel Dreamstime
Cancel via the Dreamstime website
- Sign in to your Dreamstime account and go to the Payment Profiles page.
- Locate the active subscription or automatic renewal entry you want to stop.
- Click the option to cancel automatic renewal. Confirm the cancellation when prompted.
- If you have a yearly subscription already in effect, convert it to a monthly plan first (you may need to pay the difference) and then cancel the monthly plan.
- If your cancellation request missed the renewal date and you were charged, contact support for a refund - only if no download credits from the renewal were used.
Cancel via free trial or mobile app stores
- Free trial: cancel before the trial ends to avoid charges; the trial typically lasts about one week and uses watermarked downloads.
- App Store / Google Play: Dreamstime refers users to the respective app store for cancellation - follow Apple or Google Play procedures to stop subscriptions started there.
- If unsure where you subscribed, check your payment method statement or contact Dreamstime support for guidance.
What happens when you cancel
Access and downloads
Your access to subscription features and included download credits typically remains until the end of the already-paid billing period.
After the paid period ends, you will no longer receive automatic renewals or subscription downloads unless you resubscribe.
Billing and renewals
Cancelling stops future automatic renewals; it does not necessarily refund charges already processed.
If a renewal has already charged your card, refunds are handled per Dreamstime's refund rules and conditions.
Account and data
Your Dreamstime account and purchase history are retained unless you request account deletion through support.
Downloaded files you already obtained remain yours under the license purchased; cancelling does not revoke those licenses.
Will I get a refund?
Policy summary
You may request a refund within 30 days of purchase if the purchased plan (credits or subscription) has not been used to download any media.
Refunds for individual downloads or credits used on technical-failure cases are possible if the failed download attempts occurred within 7 days.
Exceptions, conditions and how to request
- If you were charged after a free trial, cancelling before the trial ends prevents the charge; disputed charges should be raised promptly.
- Promo subscriptions follow similar rules but refunds are only possible if media was not used during the promotion.
- If you were charged because a cancellation request missed the deadline, contact Dreamstime support for a refund request - refunds require that no download credits from that renewal were used.
- Submit refund requests via Dreamstime support and provide order details, dates, and any screenshots showing the issue.
Dreamstime plans and pricing
Pricing availability
Public NZD pricing for Dreamstime was not available in the source data; local prices are shown at checkout or via the app store used for purchase.
If you need exact NZD amounts, check the Dreamstime checkout or contact support before subscribing.
Common plan types
Dreamstime typically offers monthly and yearly subscriptions, credit packs for single downloads, and a short free trial with watermarked access.
Specific plan names and features vary by region and platform (website vs app store).
| Plan type | Price (NZD) |
|---|---|
| Monthly subscription | Varies |
| Yearly subscription | Varies |
| Credit packages (single downloads) | Varies |
| Free trial | Varies |
Your consumer rights in New Zealand
Key rights under NZ law
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act.
These laws require services to have fair terms, transparent pricing, and truthful representations - misleading trial mechanics can be actionable.
Remedies and steps to take
- If you believe terms were unfair or misrepresented, contact Dreamstime support first to seek resolution.
- If unresolved, you can seek advice from Consumer NZ or consider a complaint to the Commerce Commission for serious misleading conduct.
- Keep records of communications, charges, and screenshots to support any complaint under NZ law.
Customer experiences
Positive feedback
- Users praise quick image approval and helpful, friendly customer support.
- Subscribers appreciate rollover of unused downloads on some plans and perceive good value vs competitors.
Common complaints
- Some users report confusing free-trial mechanics and unexpected charges after trials.
- Creators note a high minimum withdrawal threshold (commonly cited as US$100) for earnings.
- Other reports include search quality issues and occasional slow download speeds.
Documentation checklist
What to gather before cancelling or requesting a refund
- Account email and username used with Dreamstime.
- Order number, transaction date, and payment method statement.
- Screenshots of billing, trial screens, or error messages for failed downloads.
What to include in a support or refund request
- Clear statement of the request (cancel subscription, refund request, or account deletion).
- Proof of unused credits or failed downloads, with dates and times.
- Any prior support ticket numbers and correspondence.
Common mistakes
Missing cancellation deadlines
Many users miss the trial or renewal cutoff and are charged. Always cancel before the trial end or renewal date shown in Payment Profiles.
Check your billing date and set a calendar reminder to avoid unexpected charges.
Using the wrong cancellation method
Attempting to cancel a subscription started via the App Store or Google Play from the Dreamstime website will not stop the app-store billing.
If you subscribed through an app store, cancel the subscription through that app store account to stop future charges.
Comparative recap
Platform comparison
| Feature | Dreamstime (website) | App Store / Google Play |
|---|---|---|
| Cancellation method | Payment Profiles page; convert yearly to monthly before cancellation if required | Manage subscriptions through the respective app store account |
| Refund window | 30 days for unused plans; 7 days for failed downloads | Refund policies vary by store; follow Apple/Google processes |
| Trial handling | Cancel before trial ends to avoid charge; some users report confusing mechanics | App stores show trial terms at subscription; local billing may apply |
| Pricing visibility | Varies; NZD pricing shown at checkout or on app store | App stores display local currency pricing |
Quick takeaways
Use the Payment Profiles page for web subscriptions, and the app store for mobile subscriptions.
Act quickly on refund requests and keep documentation to support claims under Dreamstime policy or NZ consumer law.
After cancelling
Next steps
- Confirm cancellation via email from Dreamstime and keep the confirmation for your records.
- Monitor your card or bank statement to ensure no further renewals are charged.
- If you expect a refund, follow up with support and provide the documentation checklist items.
Useful links
- Dreamstime Payment Profiles
- Contact Dreamstime support
- Apple App Store subscription support
- Google Play subscription support
- Consumer NZ
- New Zealand Commerce Commission
Address
Corporate address
Dreamstime LLC, 1616 Westgate Circle, Brentwood, TN 37027, United States.
Mailing and support note
Dreamstime does not provide a New Zealand-specific cancellation address; use the website support channels for faster responses.
If you need to escalate or send formal correspondence, use the corporate address above and include account and transaction details.