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Cancel DUEPOINT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Duepoint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Duepoint: Easy Method
What is Duepoint
Overview
DuePoint is a subscription-based wealth and rewards platform based in South Africa that offers a membership called the Wealth Engineer Subscription and related benefits.
Service scope
DuePoint markets recurring asset-based income programmes, returns and rewards, and lifestyle benefits for members.
There is no evidence of New Zealand-specific pricing or local availability; the service appears aimed at South African residents with South African bank accounts.
How to cancel Duepoint
Cancel via DuePoint client service (web/app)
- There is no self-service cancellation in the app or website.
- You must contact DuePoint client service to request cancellation, changes to debit order dates, product swaps, or other account changes.
- Use the contact options shown on DuePoint’s website to start the cancellation request.
Cancel App Store (iOS) subscription
- Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions.
- Find DuePoint in the list and tap "Cancel Subscription" if that option is shown.
- Cancel at least 24 hours before the renewal date to reduce the chance of being charged for the next period.
- For more details on Apple refunds and subscriptions see Apple Support (search "Manage subscriptions on iPhone").
Cancel Google Play or other payments
- No verified cancellation instruction specific to Google Play for DuePoint was found.
- If you paid via Google Play, check your Google Play subscriptions in the Play Store app and follow Google's cancellation process.
- If you paid by debit order or bank transfer, contact DuePoint client service and your bank for options to stop or dispute future payments.
What happens when you cancel
Access and renewal
Cancellation typically stops future billing after the current billing period unless otherwise stated by DuePoint or the platform used to subscribe.
If you cancel through Apple, access usually continues until the end of the paid period set by Apple.
Data and account status
Account data retention and deletion policies are determined by DuePoint’s Terms of Use and privacy policy.
Contact client service to ask how your personal data and account will be handled after cancellation.
Will I get a refund?
General refund stance
There is no documented 14-day money-back guarantee for DuePoint and available information indicates refunds for unused portions are not generally offered.
One public customer complaint states that DuePoint refused to refund a debit order after an immediate cancellation request.
Possible exceptions and platform refunds
- App Store purchases: Apple’s refund policies and processes apply; submit a request to Apple for review.
- Bank or debit order disputes: you may ask your bank to investigate or attempt a recall for an unauthorised debit, but outcomes depend on banking rules and timing.
- Documented errors or demonstrable service issues may support a dispute, but DuePoint’s published materials do not promise automatic refunds.
Duepoint plans and pricing
Available plan
The following plan information is based on available disclosures and may be limited to South African customers.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Wealth Engineer Subscription | R699.00 | Monthly | Full access to DuePoint wealth platform, returns & rewards programmes, Daily Benefits |
Your consumer rights in New Zealand
Key statutory protections
In New Zealand, the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) protect consumers when buying goods and services.
These laws cover acceptable quality, fit for purpose delivery, and protection against misleading representations.
Applying rights to overseas services
- If the supplier is overseas (DuePoint is based in South Africa), enforcing NZ statutory remedies can be more difficult.
- You still have rights against your payment provider in NZ (bank, credit card, or payment platform) to dispute unauthorised or misrepresented transactions.
- For App Store purchases, Apple is often the merchant of record and handles refund/complaint processes under its own policies.
Customer experiences
Positive feedback
Some users praise DuePoint for enabling recurring asset-based income and lifestyle perks, reporting long-term earnings and rewards.
One review highlights significant reported benefits, including holidays and a vehicle reward.
Negative feedback
Negative reports focus on billing and refund disputes, including allegations of being charged after requesting cancellation and difficulty obtaining refunds.
These mixed experiences suggest customers should confirm cancellation and refund procedures in writing where possible.
Documentation checklist
Before you contact DuePoint
- Subscription details (plan name, start date, billing date)
- Payment method used (Apple ID, Google Play, bank account, debit order)
- Copies or screenshots of subscription screens, receipts, and confirmation emails
When you request cancellation or a refund
- Save a dated record of your cancellation request (email, support ticket, or message)
- Record the name of the agent and any reference/case number
- If disputing a debit order, collect bank statements showing the transaction
Common mistakes
Assuming self-serve cancellation exists
Many users expect an in-app or web self-service cancellation. DuePoint requires contacting client service, so relying on a non-existent self-serve option can delay cancellation.
Waiting until renewal date
Waiting until the renewal date to cancel increases the risk of being charged for the next period.
For Apple subscriptions, cancel at least 24 hours before renewal; for debit orders, allow extra time and confirm with client service.
Comparative recap
Quick comparison
The table below summarises key cancellation and refund points for DuePoint across platforms and what to expect.
Comparison table
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| DuePoint (web/app) | Contact client service (no self-service) | Low / case-by-case | Must request via DuePoint; refunds not documented |
| App Store (iOS) | Cancel via Apple ID > Subscriptions | Subject to Apple review | Cancel 24+ hours before renewal; request refunds via Apple |
| Google Play | No verified instructions found for DuePoint | Unclear | Follow Google Play subscription processes if applicable |
After cancelling
What to do immediately
- Get written confirmation of cancellation from DuePoint client service and keep it.
- Check your bank or payment statements to confirm that future debits stop.
Useful links and contacts
- DuePoint official website - contact for cancellations and account queries.
- Public reviews (Trustpilot) - consumer experiences and reports.
- Apple subscriptions support - manage or request refunds for App Store purchases.
- Google Play subscriptions support - general guidance for Play Store subscriptions.
Address
DuePoint corporate address
DuePoint Pty Ltd
2 Payne Road, Corner Main Office Park, Bryanston, Johannesburg, 2021, South Africa
Notes on contacting from New Zealand
DuePoint appears South African; consider international calling, email, or their website contact form when requesting cancellation from New Zealand.
If you paid in New Zealand through a bank, card or app, also contact your payment provider for local dispute options.