Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Everand service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Everand: Easy Method
What is Everand
Service overview
Everand is a digital subscription service for ebooks and audiobooks, formerly associated with Scribd. It offers access to a library of titles through a monthly subscription model and mobile apps.
How it works
Access is provided either via Everand/Scribd website or through apps on iOS and Android. Subscription features, content availability and access rules may vary over time as the service evolves.
How to cancel Everand
Cancel via Everand/Scribd website
- Log into your account and go to Account Settings or Subscription Settings.
- Follow the on-screen Cancel Subscription option to stop auto-renewal immediately.
- If the button does not work, email support@scribd.com or submit a request via the Everand Support site: Everand/Scribd Support.
Cancel on iOS (App Store)
- If you subscribed through Apple, open Settings on your iPhone/iPad and tap your name → Subscriptions.
- Select the Everand subscription and choose Cancel Subscription at least 24 hours before the next billing date.
- Apple handles billing and refunds for App Store purchases; Everand cannot cancel App Store subscriptions for you.
Cancel on Google Play
- If you subscribed through Google Play, open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
- Select Everand (or Scribd) and tap Cancel subscription; Google Play supports upgrade, downgrade or cancellation at any time.
- Google Play manages billing and refunds for purchases made through its store.
What happens when you cancel
Access after cancellation
Cancellation takes effect immediately for the auto-renewal setting, but access generally continues until the end of the paid-up period.
Content access rules can change; some titles may become unavailable or relocked depending on licensing and the service model.
Billing and renewal
Auto-renewal stops after you cancel, so you will not be billed at the next renewal date provided cancellation completes successfully.
If you cancel through an app store, the store's subscription system controls renewal and timing.
Data and account status
Your account, reading history and saved lists may remain on Everand/Scribd according to their data retention policies.
If you later resubscribe, previous content access may change depending on current service rules and title availability.
Will I get a refund?
Everand / Scribd refund policy
Everand's Subscriber Agreement states fees are generally non-refundable and no refunds or credits are provided except as set out in their Refund Policy.
Defective content may be replaced, but refunds are not commonly available under Everand's own terms.
App Store and Google Play refunds
- Apple App Store and Google Play handle refunds for purchases made through their platforms.
- If you bought via an app store, request a refund directly from Apple or Google; Everand cannot issue those refunds.
New Zealand exceptions
- NZ consumer law does not grant an automatic "change‑of‑mind" 14-day refund right for digital subscriptions once accessed.
- Refunds may be required if the service is faulty, misrepresented or fails to meet guarantees under NZ law.
- Contractual "no refunds" terms cannot exclude statutory rights where the Consumer Guarantees Act applies.
Reference: New Zealand consumer guidance on streaming and downloads.
Everand plans and pricing
Available plans
Public plan and price details are not published here. Use the table below for a quick view.
Notes on pricing
Prices can vary by region, platform and promotions. App Store or Google Play billing may show different amounts including local taxes.
| Plan | Price (NZD) | Billing | Details |
|---|---|---|---|
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Trial / Promotional | Varies | Varies | Varies |
Your consumer rights in New Zealand
Digital products and refunds
Under NZ law, there is no automatic change-of-mind refund for digital subscriptions once you have accessed the service.
Refunds are required only if the product is faulty, not as described, or fails to meet reasonable quality and performance expectations.
Limits on contractual terms
Terms that try to exclude consumer rights cannot override protections under the Consumer Guarantees Act where it applies.
If Everand promises features or access that are not delivered, you may be entitled to a remedy despite a "no refunds" clause.
Enforcement and support
- If cancellation is made unduly difficult or you are charged after cancelling, that may breach the Fair Trading Act.
- For help or to report problems, contact Citizens Advice Bureau or the Ministry of Business, Innovation and Employment (MBIE).
- See: consumer protection guidance.
Customer experiences
Positive feedback
Some long-term users report good earlier experiences with broad access and helpful historical customer support under the older model.
These users valued the breadth of available titles and low cost during earlier service iterations.
Negative feedback
Many users complain about changes to the "unlock" model, reduced access to titles and perceived loss of value mid-subscription.
Reports also include difficulties cancelling in-app or on the website, relocked content, slow or templated support responses, and buggy app behaviour.
Where reviews appear
- Trustpilot shows mixed reviews with both praise and numerous complaints: Trustpilot NZ.
- Community discussions and app-store comments also document app bugs and support issues, for example: Reddit discussion.
Documentation checklist
What to gather before you cancel
- Account email address and username tied to Everand/Scribd.
- Proof of payment or recent billing statement (credit card, PayPal, App Store receipt).
- Subscription confirmation emails or screenshots of the subscription page.
If you need support or dispute charges
- Copy of your cancellation confirmation or support ticket number.
- Records of any failed cancellation attempts (screenshots, timestamps, error messages).
- Correspondence with support including dates and reply contents.
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel inside the app when they originally subscribed via Apple or Google Play.
Remember that App Store and Google Play subscriptions must be cancelled through those stores, not via Everand's website.
Waiting too long to cancel
Cancelling within 24 hours of renewal on iOS can still trigger the next charge if Apple’s cutoff is missed.
Check your next billing date and cancel at least 24 hours ahead on App Store subscriptions.
Not keeping proof
Failing to save cancellation confirmations or receipts makes disputes harder to resolve.
Always save a screenshot or confirmation email when you cancel or contact support.
Comparative recap
Quick comparison
Use the table below to compare cancellation paths, refund likelihood and special notes for each method.
How to choose
Pick the cancellation method that matches where you subscribed (website, Apple, Google) to ensure the stop is effective and timely.
| Method | Ease | Refunds | Notes |
|---|---|---|---|
| Web (Everand/Scribd) | Medium - cancel in Account Settings or email support | Generally no - subject to Refund Policy and defects | Access continues until end of paid period; support@scribd.com for help |
| iOS (App Store) | Easy - manage in Apple ID Subscriptions | Apple handles refunds; Everand cannot issue App Store refunds | Cancel at least 24 hours before renewal to avoid charge |
| Android (Google Play) | Easy - manage in Google Play subscriptions | Google handles refunds; Everand cannot issue Play Store refunds | Google supports cancelling at any time via the store |
After cancelling
What to expect immediately
You will usually keep access until the end of the paid period; confirm the expiry date in your account or subscription receipt.
Check for a cancellation confirmation email or support ticket for your records.
Helpful links and next steps
- Everand / Scribd Support: Support article.
- Everand on the App Store (NZ): Everand app page.
- New Zealand consumer guidance on digital downloads: consumerprotection.govt.nz.
Address
Corporate mailing address
Scribd, Inc., 460 Bryant Street, #300, San Francisco, California 94107-2594, United States.
Other contact options
For support email: support@scribd.com. For in‑app help use the app or the support site linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.