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I hereby notify you of my decision to terminate the contract relating to the Ewa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Ewa: Easy Method
What is Ewa
Ewa is a language‑learning app that teaches English (and other languages) using short lessons, video clips, books and games. It is developed by Lithium Lab Pte Ltd and is distributed through app stores and directly via the web.
The app is available on iOS, Android (Google Play) and on the web. Subscriptions and support are handled differently depending on where you purchased it.
Core features
Ewa focuses on bite‑sized lessons, multimedia content and gamified practice to help learners build vocabulary and comprehension. Many users find the material engaging and user‑friendly.
Where it is provided
Ewa is offered through the Apple App Store, Google Play and via direct web subscriptions. Each purchase channel uses its own billing and cancellation processes.
How to cancel Ewa
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, then tap Subscriptions.
- Find EWA in the list and tap Cancel Subscription. Apple manages the subscription and Ewa cannot cancel App Store subscriptions directly.
- More info: EWA on the App Store.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select EWA and tap Cancel subscription. Users sometimes report difficulty locating the correct subscription.
- If you cannot find it, check the Play purchase history or the Google account used to buy the subscription.
Cancel via the Web (direct purchases)
- Web subscriptions must be cancelled by contacting EWA support (email or in‑app/web chat). Deleting the app or account does not cancel billing.
- If you purchased on the web and are charged after deletion, contact support with your purchase details and screenshots.
- Support references: EWA contact page.
What happens when you cancel
Access after cancellation
If you cancel a subscription it usually remains active until the end of the billing period you already paid for. You keep access for the paid period unless otherwise stated by the platform.
Renewal and billing
Automatic renewal will stop after you cancel. For App Store or Google Play purchases, the respective store controls future billing and renewals.
Data and account retention
Canceling a subscription does not always delete your account or personal data. If you want data removed, contact EWA support and request account deletion or data removal.
Will I get a refund?
Standard refund policy
EWA advertises a 14‑day money‑back guarantee for subscriptions. This is the developer’s stated policy for refunds in many cases.
Platform limitations and exceptions
- iOS purchases are handled by Apple. Refunds and trial forfeiture are governed by App Store rules and may be limited; follow Apple’s refund process within the App Store if required.
- Google Play refunds follow Google’s policies; contact Google Play support if you paid via Play.
- Web purchases may be refundable through EWA support; save all receipts and correspondence when requesting a refund.
When refunds may be refused
Refunds can be affected by platform policies, evidence of use, the timing of the request and whether the purchase was made via an app store or directly.
If you believe the service failed to meet reasonable standards, you can raise a consumer rights claim under NZ law (see next section).
Ewa plans and pricing
Overview of plans
Specific plan names, lengths and prices vary by platform and region. If you need exact pricing, check the App Store, Google Play or the EWA web checkout for your country.
Price variability
Because prices and promotional offers change often, the table below uses general placeholders. Check your purchase confirmation for exact amounts.
| Plan | Length | Price | Notes |
|---|---|---|---|
| Monthly | 1 month | Varies | Paid monthly; billed automatically |
| Annual | 12 months | Varies | Often discounted vs monthly |
| Lifetime / Other | Varies | Varies | Occasional promotions or bundles |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act (CGA), services must be provided with reasonable care and fit for purpose. If EWA’s service is faulty or not as described, you may be entitled to a remedy.
Fair Trading Act
The Fair Trading Act prohibits misleading or deceptive conduct. If marketing or refund promises are not honoured, you may have grounds for complaint.
How platform purchases affect rights
- Purchases via Apple or Google are also subject to those platform providers’ policies. This can limit direct CGA remedies and mean you need to work through Apple/Google for billing disputes.
- Keep receipts and correspondence to support any consumer claims.
Customer experiences
Positive feedback
Many users praise Ewa’s engaging content, easy interface and effective learning tools such as video clips, books and games. Some report responsive and helpful customer support.
Common complaints
Frequent negatives include difficulty cancelling subscriptions (especially web purchases), unexpected charges after account deletion, and technical issues like freezing or content repetition.
Refund and support reports
Some users report prompt refunds and good support, while a minority describe delays or unresponsive support when requesting refunds or cancellations.
Documentation checklist
What to collect before contacting support
- Order confirmation or receipt showing the purchase date and transaction ID.
- Screenshot of the subscription listing in Apple/Google or web account.
- Exact email address or account name used with EWA.
- Bank or card statement entry that shows the charge.
Additional helpful items
- Screenshots of errors, app deletion attempts, or any cancellation attempts.
- Copy of any correspondence with EWA support or the app store support teams.
Common mistakes
Assuming deleting the app cancels billing
Deleting the EWA app or removing your account on the device does not automatically cancel a subscription with Apple, Google or EWA’s web billing.
Always cancel through the store or contact support to stop recurring charges.
Canceling the wrong account
Using multiple Apple/Google accounts or different email addresses can lead to cancelling the wrong subscription. Verify which account was used to subscribe before cancelling.
Check purchase receipts and the app store purchase history to confirm the correct account.
Comparative recap
At‑a‑glance comparison
The table below summarises cancellation and refund paths by platform to help you decide the correct route for your case.
| Platform | How to cancel | Refund process | Ease (typical) |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in iOS Settings or App Store. | Refund requests via Apple; developer 14‑day guarantee may apply but Apple controls refunds. | Moderate - Apple manages billing; straightforward if you know the Apple ID. |
| Google Play | Cancel via Google Play → Subscriptions on the device or web. | Refunds handled by Google Play support; developer can advise for web payments. | Moderate - Some users report difficulty locating the subscription. |
| Web (direct) | Request cancellation via EWA support (email/in‑app/web chat). | Developer advertises 14‑day money‑back; refunds issued by EWA subject to verification. | Variable - depends on responsiveness of EWA support and documentation provided. |
After cancelling
Verify billing stopped
Check your bank or card statements and the App Store / Google Play purchase history after cancellation to confirm no further charges occur.
Contact points and links
- Apple subscription help: EWA on the App Store
- Google Play subscription support: open Google Play → Subscriptions on your device.
- EWA support/contact page: EWA contact page
If problems continue
If charges continue after cancellation, escalate with your bank/card issuer to dispute the transaction and provide documentation. You can also raise a complaint under NZ consumer laws if appropriate.
Address
Developer registered address
One George Street, Level 10, Singapore, 049145.
Note about New Zealand contact
Lithium Lab Pte Ltd lists the Singapore address as its office. No separate New Zealand postal cancellation address was found; use in‑app support or the app store channels for cancellations and refunds.