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Cancel EXPERT SQUAD
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Expert Squad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Expert Squad: Easy Method
What is Expert Squad
Overview
Expert Squad is an online subscription service that offers one-on-one guidance and technical support from remote experts.
Services advertise step-by-step help for software, devices, and account issues provided through a subscription model.
Service delivery
Customers typically access Expert Squad through a website or mobile app and pay a recurring subscription fee.
Support is delivered remotely; the company is operated under TSFF Holdings Limited with a registered address in Nicosia, Cyprus.
How to cancel Expert Squad
Cancel via the Expert Squad website
- Log in at the Expert Squad website and open Account Settings.
- Go to Subscriptions or Billing, select "Cancel Subscription" and confirm the cancellation.
- Save any confirmation screen or email as proof of cancellation.
Cancel via payment platform or mail
- If you paid with PayPal: log into PayPal, go to Settings → Payments → Manage Automatic Payments, find Expert Squad and cancel the payment.
- If you paid through Google Play: open the Google Play app → Menu → Subscriptions → Expert Squad → Cancel Subscription.
- If you paid through Apple/App Store: go to iPhone/iPad Settings → [Your Name] → Subscriptions → Expert Squad → Cancel Subscription.
- Postal cancellation: you can send a written cancellation to the company address (see Address section). Use tracked mail and keep a copy.
What happens when you cancel
Access after cancellation
In many cases, cancellation prevents future renewals but you may retain access for the remaining paid period.
Exact access duration depends on the billing cycle and the platform used to subscribe.
Renewals and account status
- Cancellation stops automatic billing at the next renewal date.
- Check your account or payment platform to confirm the subscription status shows as cancelled.
- Keep confirmation records to show you cancelled before the renewal date.
Data and account records
Cancellation typically does not delete your account or data automatically. You may need to request data removal separately.
If you want your account deleted, contact support and keep written confirmation of any deletion request.
Will I get a refund?
Published policy
Expert Squad does not appear to publish a clear 14-day refund policy on its site or terms.
There is no explicit, publicly posted 14-day money-back guarantee specific to Expert Squad that can be relied on without further confirmation.
What users report and exceptions
- User reviews frequently report unexpected recurring charges and mixed outcomes on refunds.
- Some customers report receiving partial or full refunds after contacting the company; others report delays or no refund.
- If you purchased through Apple or Google Play, refunds are subject to those platforms' policies and must be requested through them.
How to request a refund
- Gather proof of purchase, dates, screenshots, and the cancellation confirmation.
- Contact Expert Squad support and make a written refund request; keep copies of all correspondence.
- If paid via PayPal or card, consider contacting PayPal or your bank to dispute unauthorised charges if the company does not resolve the issue.
Expert Squad plans and pricing
Available pricing information
| Plan | Price (NZD) |
|---|---|
| Subscription | Varies |
Notes on pricing
Exact New Zealand dollar pricing is not publicly available from Expert Squad.
User reports from other regions mention recurring charges (for example, GBP £22/month or USD $38/month) after a low initial fee, but NZ figures were not confirmed.
Your consumer rights in New Zealand
Cooling-off and cancellation rights
Under New Zealand consumer law, online services often include a 14-day "cooling-off" right to cancel and request a refund.
This right can be limited if the service has been fully performed and you agreed to waive the cooling-off period.
In-app purchases and platform rules
- In-app purchases through the App Store or Google Play are governed by Apple and Google's refund policies, not directly by the service provider.
- To request refunds for in-app purchases, you must use the platform's refund processes.
Practical steps under New Zealand law
- Document your purchase and cancellation attempts carefully.
- If the company refuses a lawful refund, you can seek help from Consumer Protection services or consider a chargeback via your bank.
Customer experiences
Positive feedback
Many users praise Expert Squad for friendly, patient, and clear step-by-step guidance.
Reviewers often highlight a calm and supportive tone and feeling listened to during sessions.
Negative feedback
Common complaints include unexpected recurring charges, difficulty cancelling, and inconsistent refund outcomes.
Some reviewers describe their experience as a "scam" due to surprise billing; read multiple reviews to form a balanced view. See user reviews at Trustpilot.
Documentation checklist
What to collect before you cancel
- Account username or email used to subscribe.
- Order confirmation, receipts, and the transaction ID.
- Payment method details (card statement, PayPal transaction ID).
What to save when you cancel
- Cancellation confirmation screen or email (screenshot and PDF save recommended).
- Any written correspondence with support (dates and names where possible).
- Screenshots of subscription status showing it is cancelled.
Common mistakes
Failing to cancel in the right place
A common error is cancelling on the website while the subscription was purchased via Apple or Google Play.
If you bought through an app store, you must cancel in that store to stop billing.
Not keeping proof and missing deadlines
Another frequent mistake is not saving cancellation confirmations or trying to cancel after the renewal without proof the request was made earlier.
Always save timestamps, emails, and receipts to support refund or dispute claims.
Comparative recap
Quick comparison of cancellation channels
| Channel | How to cancel | Refund handled by | Typical issues |
|---|---|---|---|
| Website | Account Settings → Subscriptions/Billing → Cancel Subscription | Expert Squad (company) | Confirmation may be missed; no clear refund policy published |
| PayPal | PayPal Settings → Payments → Manage Automatic Payments → Cancel | PayPal for recurring payments; company for refunds | Automatic payments must be cancelled separately from website |
| Google Play | Google Play app → Menu → Subscriptions → Expert Squad → Cancel | Google Play (refund requests) | Refunds follow Google Play policy, not the company policy |
| Apple / App Store | Settings → [Your Name] → Subscriptions → Expert Squad → Cancel | Apple (refund requests) | Must use Apple process for refunds; company cannot directly refund in-app purchases |
| Postal mail | Send written cancellation to company address (tracked) | Expert Squad (company) | Slower, and proof of delivery is important |
After cancelling
Next steps to protect your account and payments
- Check your bank or card statement for any unexpected renewals after cancellation.
- If you see unauthorised charges, contact your bank or card issuer promptly to dispute them.
- Keep all communication and confirmation records for at least 6 - 12 months.
Useful links and resources
- Expert Squad cancellation guide (third-party): joinchargeback.com
- Trustpilot reviews for user experiences: nz.trustpilot.com
- Terms reference mentioning platform purchases: squaded.app terms
- New Zealand consumer guidance: consumerprotection.govt.nz
Address
Company postal address
TSFF Holdings Limited
Office 103, 1st Floor, 67A Archbishop Makarios III Avenue and Orpheos Street, Nicosia 1071, Cyprus
Postal cancellation instructions
- Send a signed cancellation letter stating your account email, subscription ID, and cancellation request date.
- Use tracked mail and keep a copy of the letter and proof of postage for your records.
- No New Zealand-specific postal address was found; some third-party resources list an alternate Las Vegas address, but Cyprus is the registered company address.