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Cancel FACER
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Facer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Facer: Easy Method
What is Facer
Overview
Facer is a platform and app for smartwatch watch faces, allowing users to browse, install, and create custom faces for a variety of wearable devices.
How it is delivered
Facer is available as a mobile app (Android via Google Play and iOS via Apple App Store) and as a web service at facer.io.
Subscription billing and in‑app purchases are handled through the store used to sign up (Google Play, Apple, or direct web subscription).
How to cancel Facer
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions → select the Facer subscription → Cancel subscription.
- Cancellation stops future billing; your current paid period remains active until it ends.
- Reference: Facer help (Google Play).
Cancel via Apple App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions, or open the App Store → your profile → Subscriptions.
- Find the Facer subscription and choose Cancel. You must cancel through Apple’s subscription settings, not the Facer app.
- Facer cannot cancel App Store subscriptions for you; use Apple’s interface for refunds and disputes.
- Reference: Facer help (iOS).
Cancel via Web (facer.io)
- Log in at facer.io and go to Account Management (Manage Account or the user dropdown).
- Click the pencil icon next to “Subscribed” and choose Cancel to stop auto‑renewal.
- Subscription access continues until the end of the current billing period after cancellation.
- Reference: Facer help (web).
What happens when you cancel
Access after cancellation
Cancelling stops future automatic renewals but typically allows full access until the paid period expires.
After the billing period ends, premium features tied to the subscription will be disabled unless you resubscribe.
Billing and payment stops
Cancellation should prevent new charges at the next renewal date, but verify the cancellation confirmation and the billing source.
If charges continue after cancellation, keep records and contact your payment provider to dispute further charges.
Data and account retention
Your Facer account and any uploaded or purchased faces may remain tied to your account after subscription lapse.
Confirm in Account Management what content stays available to non‑subscribers and export anything needed before access ends.
Will I get a refund?
General refund policy for subscriptions
Facer does not appear to offer automatic refunds for digital subscription purchases, and no statutory 14‑day cooling‑off period for digital subscriptions is provided by default.
Refunds for subscriptions are generally not available unless the provider explicitly offers them or platform rules (Apple/Google) allow a refund.
Exceptions and platform refunds
- iOS/App Store purchases: Facer cannot issue refunds directly. Request a refund through Apple’s system (see Facer help for guidance).
- Android/Google Play: Use Google Play’s refund process for eligible cases; Facer’s help page directs cancellation steps but not direct refunds.
- Physical items (store.facer.io): The store lists a 30‑day refund policy for unused items returned in original condition. Shipping costs are typically non‑refundable and proof of purchase is required. See the store policy: store refund policy.
Facer plans and pricing
Overview of available tiers
Publicly available in‑app listings have shown tiered subscription options (monthly, yearly) quoted in USD in some sources.
Exact New Zealand Dollar pricing is not published in the sources reviewed and may be converted by the app stores at purchase time.
Pricing table
| Plan | Typical Price (source listed) | NZ Pricing |
|---|---|---|
| Monthly subscription | Shown in USD in store listings (e.g., USD 4.99/month) | Varies |
| Annual subscription | Shown in USD in store listings (e.g., USD 19.99/year) | Varies |
| Free tier | Free (limited features) | Varies |
Your consumer rights in New Zealand
Key legal protections
New Zealand law (Consumer Guarantees Act and Fair Trading Act) requires services to be supplied with reasonable care and skill and not be misleading.
There is no automatic statutory 14‑day cooling‑off right for digital subscriptions unless the company offers one.
What to do if you have issues
- If Facer continues billing after cancellation, contact your payment provider to dispute charges or request a chargeback.
- File a complaint with the Commerce Commission if you believe there has been misleading or unfair conduct.
- Keep evidence: receipts, screenshots, cancellation confirmations, and support correspondence.
Customer experiences
Reported problems
Public reviews include complaints that cancellations did not stop charges for some users, prompting some to cancel cards.
Other issues reported include website cancellation links failing to load, unresponsive support, and buggy app behaviour such as faces not loading.
Context and variability
User experiences vary and reviews online include both negative and neutral reports; not all customers will encounter problems.
If you experience problems, act quickly: capture evidence and escalate via your app store, bank, or regulatory complaint channels.
Documentation checklist
What to gather before contacting support
- Account email or username used with Facer.
- Proof of purchase or receipt (App Store / Google Play / web receipt).
- Dates and screenshots showing subscription status, cancellation screens, or billing transactions.
- Bank or card statements showing the charges you dispute.
What to include in a complaint or dispute
- A concise timeline of actions taken (purchase date, cancellation date, charges after cancellation).
- Support ticket IDs or email threads if you contacted Facer already.
- Any automated confirmation messages from Google, Apple, or fac er.io.
Common mistakes
Assuming cancellation was completed
Some users assume tapping a cancel button in the app is sufficient without confirming cancellation in the store (Apple/Google) used to bill them.
Always check the App Store or Google Play subscription list and save the confirmation screen or email.
Requesting refunds from the wrong channel
Attempting to get an App Store refund directly from Facer will usually fail; refunds for iOS purchases must go through Apple.
Similarly, physical item returns must follow the store.facer.io return instructions rather than the in‑app subscription flow.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possibility | Notes |
|---|---|---|---|
| Google Play (Android) | Google Play → Menu → Subscriptions → Facer → Cancel | Possible via Google Play policies; not guaranteed from Facer | Cancels next billing; current period remains active |
| Apple App Store (iOS) | Apple Settings or App Store → Subscriptions → Facer → Cancel | Refunds handled by Apple; request via Apple support | Facer cannot process App Store refunds directly |
| Web (facer.io) | Log in → Account Management → pencil icon next to Subscribed → Cancel | Generally no automatic refund; exceptions for errors may be possible | Subscription lapses at end of current period |
After cancelling
Next steps to verify cancellation
- Save any cancellation confirmation screen or email and check your next billing date is removed.
- Monitor your card or bank statement for one or two billing cycles to ensure no further charges appear.
Helpful links and escalation
- Facer cancellation help: How to cancel Facer Premium.
- Request Apple refund / report purchase: Apple refund guidance via Facer help.
- Store returns for physical items: Facer store refund policy.
- If problems persist, consider contacting your bank or filing a complaint with the Commerce Commission in New Zealand.
Address
Corporate mailing address
Little Labs, Inc., 1600 Main Street, Floor 2, Venice, California 90291, United States.
Local presence
Facer does not appear to have a dedicated postal address in New Zealand based on available information.