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Cancel FAMILO
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Familo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Familo: Easy Method
What is Familo
Overview
Familo is a family-location and phone-finding app that offers real-time location sharing and subscription-based Premium features.
Primary features
The app provides location tracking, device-finding tools and account-based subscriptions for extra functions.
How to cancel Familo
Cancel on iOS (App Store)
- Open iPhone Settings and tap your name.
- Tap Subscriptions, select Familo, then tap Cancel Subscription.
- Subscription remains active until the end of the current billing cycle.
- See Familo guidance: How to cancel (iOS).
Cancel on Android (Google Play)
- Open the Play Store, tap Menu, then Subscriptions.
- Select Familo and choose Disable auto‑renew or Cancel Subscription.
- Follow Google Play prompts to confirm cancellation.
- See Familo guidance: How to cancel (Android).
Cancel via Web (Familo website)
- Log in to your account on Familo’s website.
- Navigate to Subscription or Manage Subscription and click Cancel Subscription.
- If you cannot find the option, contact support by email for help.
- See Familo guidance: How to cancel (Web).
What happens when you cancel
Access after cancellation
If you cancel via an app store the subscription remains active until the end of the current billing cycle.
For web cancellations access typically ends at the end of the paid period unless otherwise stated.
Renewal and billing
Auto‑renewal stops after cancellation, so you should not be charged for the next cycle.
Charges already processed are not automatically refunded; see the refunds section below.
Data and account
Cancelling a subscription does not necessarily delete your Familo account or stored data.
Log in to the Familo site or contact support to request account deletion if required.
Will I get a refund?
App Store and Play Store purchases
- Refunds for purchases made through Apple or Google must be requested directly from them.
- Apple refunds: use reportaproblem.apple.com (usually within 30 days).
- Google refunds: use the Play Store order history and select "Report a problem".
Website purchases and Familo support
- If you purchased on the Familo website contact support at support@familo.net to request a refund.
- Familo may resolve issues or return funds in some cases; responses vary by situation.
Official terms and exceptions
- Familo’s terms indicate paid subscription fees are generally non‑refundable for web purchases.
- In‑app purchases follow the Application Store’s refund policies.
- Statutory consumer rights (see below) may provide additional remedies despite stated "no refunds".
Familo plans and pricing
Available plans
Familo offers a free tier with optional Premium subscription(s) for additional features.
Specific plan names and prices may vary by platform and region.
Pricing notes
App‑store prices are billed by Apple or Google at checkout and may differ from web prices.
Promotions, regional pricing and billing cycles can change; check the app or website for current details.
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Free | Varies | Varies | Basic features, limited access |
| Premium | Varies | Varies | Extra tracking and features; billed via App Store/Play Store or web |
| Family / Multi‑user | Varies | Varies | May offer multiple accounts under one plan |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Fair Trading Act and the Consumer Guarantees Act.
These laws provide remedies for services that are misrepresented or fail to meet reasonable expectations.
How to act if you have a problem
- If you were misled or billed incorrectly, contact Familo support first and keep records of communication.
- If unresolved, you may lodge a complaint with the Commerce Commission or seek a chargeback via your bank.
- Store refund windows (30/14 days) do not necessarily override statutory consumer rights in NZ.
Practical steps
Collect proof of purchase, screenshots and any correspondence before escalating a dispute.
Contact your payment provider to question unauthorised or continued charges if cancellation attempts failed.
Customer experiences
Positive feedback
- Many iOS users rate Familo highly for real‑time location accuracy and ease of use.
- Some app‑store and review site users report the app works well for finding phones and tracking family members.
Negative feedback
- Trustpilot and other review sites show complaints about difficulty cancelling and continued charges.
- Reports include requests for refunds not fulfilled, fake verification codes, and poor support experiences.
Balanced view
Experiences are mixed - some users praise core functionality while others report problematic billing and support.
If you encounter problems, document everything and follow the escalation steps in this guide.
Documentation checklist
Proof of purchase
- App Store or Play Store receipt (order number, purchase date).
- Web invoice or payment confirmation if purchased on familo.net.
Evidence of cancellation attempts
- Screenshots showing subscription page, cancel button, or errors.
- Email threads or support ticket IDs and timestamps.
Bank and account records
- Bank or card statement entries showing charges from Familo.
- Account username, email associated with Familo and device details.
Common mistakes
Canceling the wrong account
Users sometimes cancel a subscription tied to a different Apple/Google account than the one used to purchase Familo.
Always verify the account/email shown on your purchase receipt before cancelling.
Assuming cancellation equals refund
Cancelling stops future billing but does not automatically refund past charges.
Request refunds separately through the app store or Familo support as appropriate.
Missing proof for disputes
Not saving receipts, screenshots or communication makes disputes slower and less likely to succeed.
Gather documentation before contacting your bank or regulators.
Comparative recap
Cancellation methods compared
The table below summarises the main cancellation routes, ease and refund route recommendations.
Quick notes
Use the app store method if you purchased via Apple/Google. Use the web method for direct Familo purchases.
| Method | Ease of cancellation | Refund route | Notes |
|---|---|---|---|
| iOS (App Store) | Simple via Settings > Subscriptions | Request via Apple (report a problem) | Subscription remains until period end |
| Android (Google Play) | Simple via Play Store > Subscriptions | Request via Play Store order history "Report a problem" | Disable auto‑renew to stop future billing |
| Web (Familo site) | Cancel in account Subscription page or email support | Contact support@familo.net | Web refunds handled by Familo; terms often say non‑refundable |
After cancelling
Check billing and access
Confirm your subscription status in the app store or Familo account and monitor your next card statement.
Keep access until the end of the paid period and note the expiry date.
Escalation and useful links
- Familo cancellation help: Familo cancel guide.
- Familo refund info: Refund guidance.
- Apple refunds: reportaproblem.apple.com.
Address
Support contact
Familo support email: support@familo.net.
Use this email for refund requests, account deletion and escalation if web cancellation fails.
No postal address found
There is no verified New Zealand postal address listed for Familo in available public documentation.
If you need formal written contact, request an address from support via email and keep the reply for records.