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Cancel FLEX RENT
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Flex Rent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Flex Rent: Easy Method
What is Flex Rent
Service overview
Flex Rent is a rent-payment service that offers a line of credit to split or delay rent payments and pay landlords on a customer's behalf. The service is delivered through a mobile app and includes options with monthly membership fees or interest on a secured line.
Who typically uses it
Users who want to split large rent bills into smaller instalments, smooth cashflow, or protect against late-fee risk commonly use Flex Rent. The service is available to customers in multiple countries and can be downloaded from app stores.
How to cancel Flex Rent
Cancel via app (iOS/Android)
- Open the Flex app on your phone.
- Go to Settings → Membership.
- Select "Cancel account/membership" and follow the on‑screen prompts.
- Keep the in‑app confirmation and any confirmation email you receive.
Timing, platform and confirmations
- Cancel at least 2 days before the end of the month to avoid the next membership fee or automatic rent payment.
- All available references indicate cancellation occurs via the app only; no separate web cancellation flow was found.
- Expect confirmation inside the app and an email after successful cancellation.
What happens when you cancel
Access and account status
After cancellation you will lose access to membership benefits and any active credit line provided by Flex. The app account or membership features tied to the credit line will be closed.
Payments, balances and renewal
Flex stops paying rent on your behalf after cancellation, but the company may still collect any outstanding balance on the scheduled payment date. Cancelling does not automatically remove any amounts already due.
Will I get a refund?
Official policy
No formal refund policy language (for example, a 14‑day cooling‑off right or explicit refund guarantee) was located in the available Help Center or Terms information.
Exceptions and common issues
- There are user reports of refunds where funds were withdrawn but not paid to a landlord; refunds were sometimes delayed or unresolved.
- If you believe Flex withdrew funds incorrectly or failed to pay rent, retain proof (screenshots, statements) and raise the issue via the app support immediately.
Flex Rent plans and pricing
Current plans
| Plan | Price | Period | Key features |
|---|---|---|---|
| Flexible Rent (unsecured credit line) | US$14.99/month + 1% bill payment fee | Monthly | Splits rent into two payments; access to Flex line of credit; 1% bill payment fee; additional 2.5% card processing fee for credit card; possible extra US$3 property passthrough fee. |
| Flexible Rent (secured credit line) | No monthly fee; 2% monthly interest (≈24% APR) | Monthly (interest) | Secured credit line equal to entire rent bill; no membership or bill payment fee; interest charged instead; possible extra US$3 property passthrough fee. |
Pricing notes
Prices above are listed in USD and reflect published plan summaries. App download is free in New Zealand.
Additional fees (card processing, property passthrough) may apply depending on payment method and property manager requirements.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Services provided to consumers in New Zealand are generally subject to the Consumer Guarantees Act where applicable, which requires services to be fit for purpose and supplied with reasonable care.
Terms or marketing that contradict statutory consumer rights do not remove those rights for households using the service for personal, non‑business purposes.
If the service is faulty or payments fail
- Keep evidence (screenshots, statements, chat logs) and request a written response from Flex via the app.
- If you cannot resolve the issue, seek free advice from Citizens Advice Bureau or refer to Consumer Protection NZ resources: Consumer Guarantees Act (NZ).
Customer experiences
Positive feedback
- Many users say Flex helps split rent into smaller payments and aids budgeting.
- Users often praise the app interface, reminders, and the ability to build rental payment history.
Problems reported
- Some users report app failures where money was withdrawn but rent was not sent to the landlord, with delayed or missing refunds.
- Complaints include slow or insufficient customer support, technical glitches, and in rare cases eviction notices or late fees linked to service errors.
Documentation checklist
What to collect before and after cancelling
- App cancellation confirmation (screenshot) and any confirmation email.
- Bank statements showing withdrawals or refunds and dates/times of transactions.
- Correspondence with Flex support and landlord communications (emails, SMS).
- Tenancy agreement and rent due dates to show any missed payment responsibility.
How to organise evidence
- Use dated screenshots and save files in a single folder for complaints or disputes.
- Record the steps you took (dates and who you spoke with) to demonstrate reasonable attempts to resolve issues.
Common mistakes
Timing errors
Many problems arise from cancelling too close to the billing cycle. If you cancel within a few days of billing, an automatic payment or fee may still process.
To avoid accidental charges, cancel at least 2 days before month end as a practical safety margin.
Assuming automatic refunds or landlord notifications
Do not assume a cancelled membership guarantees an automatic refund or that Flex has informed your landlord. Always confirm payment status and request clear written confirmation.
Also avoid relying solely on app indicators - keep copies of transaction records and confirmations.
Comparative recap
Quick comparison
| Feature | Flex Rent (summary) |
|---|---|
| Cancellation method | App (iOS/Android) only - Settings → Membership → Cancel |
| Notice to avoid next fee | Cancel at least 2 days before month end to avoid next membership fee/automatic payment |
| Refund policy | No formal published refund policy found; user reports of delayed or unresolved refunds exist |
| Pricing | US$14.99/month + fees (unsecured) or interest on secured line (~2% monthly) |
| Customer support reputation | Mixed - praised for budgeting help, criticised for slow support and technical issues |
Use-case summary
Flex Rent can be useful for short-term cashflow smoothing, but consider the fee structure and the risk of technical or support issues when depending on it for critical payments.
If you need reliable proof of cancellation or dispute a transaction, gather documentation immediately and escalate through the app support channels.
After cancelling
Immediate actions
- Confirm you received an in‑app and email cancellation confirmation and save screenshots.
- Check upcoming bank/credit card statements to ensure no further unexpected withdrawals occur.
- Notify your landlord or property manager directly if needed to confirm rent payment arrangements.
Where to get help
- For NZ consumer law guidance: Consumer Guarantees Act (NZ).
- Download or open the Flex app to contact in‑app support and to find any account messages: Flex on App Store.
Address
Known contact channels
No specific New Zealand postal address for Flex Rent was publicly located. The primary support and cancellation channel documented is the Flex mobile app (Settings → Membership → Cancel).
Use the in‑app support function and keep copies of all email confirmations and in‑app messages as your main record for cancellation or disputes.
If you need a postal address or escalation
If you require a postal address for formal complaints or escalation, request the company’s mailing address via the app support and ask for it in writing.
If the company does not provide a satisfactory response, you can seek advice from Citizens Advice Bureau or Consumer Protection NZ about next steps and formal complaint options.