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Cancel FRED HOLLOWS FOUNDATION
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Fred Hollows Foundation service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Fred Hollows Foundation: Easy Method
What is Fred Hollows Foundation
Overview
The Fred Hollows Foundation New Zealand is a charity that works to prevent and treat avoidable blindness in the Pacific and other regions.
How it operates
The Foundation accepts one-off and regular donations through its own donation platform and supports projects such as cataract surgery, training and local eye-health programs.
How to cancel Fred Hollows Foundation
Cancel a monthly gift (direct debit / regular giving)
- Call the New Zealand support line: 0800 227 229.
- Email the NZ office: info@hollows.nz.
- State your name, donor reference (if known) and the instruction to cancel future monthly payments.
Cancel a one-off payment or merchandise order
- Contact the same phone or email as above to request assistance for payment or order issues.
- Provide order details (date, amount, transaction ID) to help the team locate your payment.
What happens when you cancel
Stopping future payments
Once you request cancellation, the Foundation processes changes on request so future scheduled donations will be stopped.
Allow a short processing period; confirm with staff if you need written confirmation of cancellation.
Access and membership effects
Cancelling a donation does not remove access to general communications unless you request to unsubscribe from newsletters.
If you are part of any donor recognition program, contact the Foundation to check how cancellation affects that status.
Data retention and privacy
The Foundation is covered by the New Zealand Privacy Act 2020 and retains donor records as per its privacy and security policies.
Contact the Foundation for privacy requests or to update or remove your personal information.
Will I get a refund?
General refund position
The Fred Hollows Foundation NZ does not clearly state a formal refund policy on its public pages.
First donations are processed immediately and regular gifts follow a schedule; refunds for past payments are not explicitly guaranteed.
Possible exceptions and steps
- If you believe a transaction was unauthorised, contact the Foundation immediately by phone or email and also check with your bank about chargeback or dispute options.
- If a technical error or duplicate payment occurred, provide transaction details to the Foundation and request investigation.
Fred Hollows Foundation plans and pricing
Donation examples
Below are example donation amounts and typical impacts listed on the Foundation's NZ pages in 2024/2025.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| One-off donation (minimum impact example) | NZ$25.00 | One-off | Can help restore sight to one person in the Pacific |
| One-off donation (higher tiers) | NZ$50.00 / NZ$75.00 / NZ$100.00 / NZ$250.00 / NZ$500.00 | One-off | Higher donation tiers with proportional impact (e.g. $100 can manufacture up to 11 intraocular lenses) |
| Fred’s Partner monthly donation example | NZ$30.00 per month | Monthly | Can help restore sight to one person every month |
| Freddy Bear merchandise | NZ$100.00 | One-off | Limited edition teddy bear, purchase supports sight-restoring work |
| E-cards & donation cards | NZ$25.00 / NZ$50.00 / NZ$75.00 | One-off | Gift or e-card donations at various price points |
Your consumer rights in New Zealand
Chargebacks and disputed payments
If you believe a payment was unauthorised you may have the right to raise a dispute with your bank or card issuer (chargeback).
The Foundation’s website does not provide a detailed chargeback process, so contact your bank promptly for options.
Privacy and data rights
The Fred Hollows Foundation NZ states compliance with privacy protections under the New Zealand Privacy Act 2020.
You have rights to request access, correction, or complain about personal information handling under that Act.
Security and compliance
The Foundation indicates PCI DSS compliance for payment security on its NZ pages.
For security concerns or fraud, contact the Foundation and your payment provider immediately.
Customer experiences
Public review availability
There are few or no TrustPilot/ProductReview NZ entries specifically for The Fred Hollows Foundation NZ found in public searches.
No widespread public ratings were identified on those major New Zealand review platforms.
What donors commonly report
Because public reviews are limited, common donor feedback is best obtained by contacting the Foundation directly for references or impact reporting.
Some unrelated businesses with similar names exist; verify you are dealing with the correct Fred Hollows Foundation NZ channels.
Documentation checklist
Information to include when cancelling
- Your full name and contact details (email and phone).
- Donor/reference number if available.
- Details of the donation to cancel (amount, frequency, date of last payment).
Supporting documents to attach
- Bank statement or transaction ID showing the payment in question.
- Order confirmation or receipt for one-off payments or merchandise.
- Any written confirmation from the Foundation if previously provided.
Common mistakes
Assuming App Store / Google Play cancellation works
Donors often assume recurring donations from charities are managed via App Store or Google Play.
For The Fred Hollows Foundation NZ, recurring donations are handled directly, not via those app stores.
Expecting automatic refunds
Some donors assume cancellation automatically triggers refunds for recent payments; the Foundation’s public pages do not promise automatic refunds.
If you need a refund, contact the Foundation and your bank promptly; provide transaction details for investigation.
Comparative recap
Key comparison points
The table below compares core cancellation and refund aspects for The Fred Hollows Foundation NZ versus typical app-store recurring donation methods.
Comparison table
| Topic | Fred Hollows Foundation NZ | App Store / Google Play (typical) |
|---|---|---|
| How to cancel | Phone 0800 227 229 or email info@hollows.nz | Cancellations normally via the purchaser’s App Store / Google Play subscriptions settings |
| Refund clarity | No clear public refund policy; refunds for past payments not explicitly stated | App stores have their own refund processes and policies |
| Recurring donation mechanism | Managed directly by the Foundation (direct debit / online donation) | Managed by the app store / payment provider |
| Dispute route | Contact Foundation and bank/card issuer for chargeback if needed | Disputes often handled via the app store’s support and the payment provider |
After cancelling
Confirm your cancellation
Ask the Foundation for written confirmation of cancellation by email or letter.
Keep a copy of any confirmation and monitor your bank statements for any further charges.
Helpful links and contacts
- Fred Hollows Foundation NZ donate and FAQ pages: hollows.org.nz support & donate
- Privacy and security statement: hollows.org.nz privacy and security
- Phone: 0800 227 229
- Email: info@hollows.nz
Address
Mailing address
Private Bag 99909, Newmarket, Auckland 1149, New Zealand
Office / alternative
Use the above mailing address or contact the Foundation by phone or email for office visit details or further postal instructions.