Cancel Hubble: Easy Method

What is Hubble

Overview of services

Hubble operates two main offerings: Hubble Contacts (subscription contact lenses) and Hubble Connected (smart baby monitors and cloud services).

Contacts are sold via a subscription model; Hubble Connected provides devices, apps and optional cloud/subscription plans.

How customers interact

Customers manage contact subscriptions through an online Member Portal, chat, or phone support for Hubble Contacts.

Hubble Connected subscriptions may be purchased and managed through device apps or app store in‑app purchases.

How to cancel Hubble

Cancel Hubble Contacts subscription

• Log into the online Member Portal and follow the cancellation option.
• Or contact Hubble by chat on their site or call customer service before your lenses ship and your card is charged.
• Ensure cancellation occurs prior to shipment to avoid being charged for that order.

Cancel Hubble Connected (device/cloud) subscriptions

• If purchased via Apple App Store, cancel through your Apple subscriptions in iOS settings or the App Store.
• If purchased via Google Play, cancel through your Play Store subscriptions.
• Hubble does not control app‑store cancellations; follow the store’s cancellation flow and confirm in the store UI.

What happens when you cancel

Access and ongoing service

After cancelling a subscription, access typically continues until the end of the paid period unless the provider states otherwise.

For Hubble Contacts, cancelling before shipment prevents that delivery and charge; cancelling after shipment may not stop the current order.

Auto‑renewal and billing

Cancellations stop future automatic renewals once processed; verify the subscription status in your account or app store.

Check bank or card statements for any final or disputed charges after cancellation.

Data and account retention

Account data (order history, device registrations) is usually retained per Hubble’s policies; request deletion where required under local law.

Back up any important device recordings or settings before cancelling cloud services if you want to keep them.

Will I get a refund?

Hubble Contacts refund rules

• Unopened boxes of contact lenses can be returned within 14 days of receipt for a full refund, excluding shipping & handling.
• Opened items may be exchanged at no cost if incorrect or defective, provided this is reported within 14 days.

Devices, defects and Hubble Connected

• Defective or damaged devices must be reported within 7 days for a full refund or replacement.
• For baby monitor/cloud subscriptions there is a cooling‑off right: 14 days in EU‑style jurisdictions, 7 days in other regions, with refunds less any service already provided.

Hubble plans and pricing

Local NZ pricing summary

App Store listings indicate local New Zealand prices for HubbleClub tiers; USD global pricing differs and may be converted by the store.

Regional pricing includes local taxes and currency conversion which can raise monthly figures above USD rates.

Plan table

Your consumer rights in New Zealand

Relevant laws and protections

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act which cover goods and services being fit for purpose and as described.

These laws give you rights to a repair, replacement or refund for faulty or misdescribed goods and services.

What you can do if Hubble won't comply

• Request remedy from the seller first (refund, repair, replacement).
• If unsuccessful, consider a bank chargeback or contact your card issuer to dispute unauthorized charges.
• Escalate to New Zealand government or consumer bodies such as Consumer Protection (MBIE) or seek advice from Citizens Advice Bureau.

Customer experiences

Positive feedback

Some customers praise Hubble Contacts for affordability, comfort, and the convenience of a subscription model.

Positive reviews often cite value and ease of getting regular lens supplies.

Negative feedback

• Recurring complaints include difficulty cancelling subscriptions and unexpected charges after attempted cancellations.
• Hubble Connected users commonly report app reliability issues, frequent disconnections, low device volume, and slow or unhelpful support responses.

Documentation checklist

What to gather before you cancel

• Order number and date of purchase or subscription start.
• Email used for the Member Portal or app store receipts.
• Payment method details and relevant bank/card statements showing charges.

If seeking a refund or reporting faults

• Photos of damaged goods, device serial number and packaging (if applicable).
• Screenshots of app subscriptions, cancellation attempts, error messages and chat transcripts.
• Proof of delivery and date received for returns within time limits.

Common mistakes

Timing and shipment

Canceling after a Hubble Contacts order has already shipped is a common mistake; cancellations must occur before the shipment and card charge to avoid that order.

Always check the shipment cutoff in your Member Portal and allow time for processing.

Wrong cancellation channel and missing evidence

Attempting to cancel a Hubble Connected subscription through Hubble when it was purchased via Apple or Google Play often fails; you must cancel in the app store.

Not saving receipts, screenshots or chat transcripts makes disputes harder to prove - always keep evidence of cancellation requests.

Comparative recap

Product comparison overview

The table below summarizes key differences between Hubble Contacts and Hubble Connected for quick reference.

Use this to choose the correct cancellation and refund path.

Comparison table

After cancelling

What to monitor

Keep records of your cancellation confirmation and monitor your bank or card statements for any further charges.

If an unexpected charge appears, contact Hubble support and your card issuer promptly to dispute it.

Helpful links and next steps

• Hubble Contacts FAQ: https://www.hubblecontacts.com/faq/
• Hubble Connected service page: https://hubbleconnected.com/pages/hubble-service
• Support knowledge base: https://www.support.hubbleconnected.com/knowledge-base/what-is-the-return-policy/
• Apple App Store listing (NZ): https://apps.apple.com/nz/app/hubbleclub-for-partners/id1586637978
• New Zealand consumer info: https://www.consumerprotection.govt.nz/

Address

Official mailing address found

Only a U.S. mailing address was located for Hubble Contacts: Hubble Contacts, 1841 Broadway, New York, New York, United States.

How cancellations are typically handled

There is no New Zealand postal cancellation address on record; cancellations are generally handled online via the Member Portal, by chat, or by phone.

If you need to escalate, use the support links above and keep documentation of all contact attempts.