Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Internations service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Internations: Easy Method
What is Internations
Overview
InterNations is an online global community for expatriates and internationals that offers networking, events, and membership tiers.
Members can join local groups, attend events, and access premium features when they subscribe to paid plans.
Where it is based
InterNations is a German company, InterNations GmbH, headquartered in Munich.
German consumer law referenced in their terms therefore governs certain cancellation rights and refund procedures.
How to cancel Internations
On the web (recommended)
- Send a written cancellation or withdrawal notice to InterNations GmbH within 14 days of entering the membership contract.
- Use the postal address: InterNations GmbH, Karlsplatz 3, 80335 Munich, Germany, or email support@internations.org.
- Reference your account email, subscription type, and the contract start date in your message.
- Mention you are exercising your 14-day withdrawal right under Section 246a EGBGB.
On Android (Google Play)
- Open the Google Play app, go to Subscriptions, select the InterNations subscription, and tap "Cancel subscription".
- Uninstalling the app does NOT cancel the subscription; you must use Google Play to cancel.
- For refund requests after cancellation, contact Google Support or follow Google Play refund procedures.
- See InterNations' Android support article: Cancel on Android.
On iOS (App Store)
- Go to Settings → [Your Apple ID] → Subscriptions → select the InterNations subscription → tap "Cancel Subscription".
- Uninstalling the app does NOT cancel the subscription; you must cancel via Apple Subscriptions.
- For refunds after cancellation, contact Apple Support or use Apple's in-app purchase refund request process.
- See InterNations' iOS support article: Cancel on iOS.
What happens when you cancel
Access and membership status
If you cancel within the applicable rights period, your paid membership will be ended and you will not be billed further for that subscription period.
Access to premium features usually stops at the end of the paid period or immediately for a withdrawn contract, depending on the refund and credit applied.
Data and account
Your InterNations account and profile remain unless you request deletion separately.
If you want account deletion, include that request in your cancellation notice or use account settings where available.
Will I get a refund?
14-day statutory right (German law)
Under Section 246a EGBGB, you have a 14-day right of withdrawal from the start of the membership contract for initial subscriptions and upgrades.
InterNations must refund all payments within 14 days of a timely cancellation using the original payment method.
Exceptions and renewals
- The 14-day withdrawal right applies to initial subscriptions and upgrades, but NOT to automatic renewals of ongoing subscriptions.
- For app-store subscriptions, refunds are processed by Google or Apple according to their policies.
- If you miss the 14-day window or your issue concerns a renewal, InterNations' policy may limit refund options; consider disputing with your payment provider if you were charged unfairly.
Internations plans and pricing
Plan overview
InterNations offers several paid tiers including short and annual premium memberships and an InterNations One tier.
App Store listings may show USD amounts; New Zealand App Store pricing may convert currencies.
Pricing table
| Plan | Period | Price (approx.) | Features |
|---|---|---|---|
| Premium Membership | 3 months | Approx. NZ$ (not published); USD: US$94.99 | Premium access (details in-app) |
| Premium Membership | 12 months | Approx. NZ$ (not published); USD: US$219.99 | Premium access (details in-app) |
| InterNations One | Various | Approx. NZ$ (not published); USD examples: US$29.99, US$129.99, US$149.99 | InterNations One tier benefits (varies) |
Your consumer rights in New Zealand
German law that applies
InterNations is governed by German rules referenced in their terms, so Section 246a EGBGB gives a 14-day withdrawal right for initial contracts.
This statutory right includes upgrades and requires refunds within 14 days via the original payment method.
New Zealand protections
New Zealand consumer law (for example, the Consumer Guarantees Act) may provide additional remedies if services are misleading or unfairly renewed.
If you believe an automatic renewal or charge was deceptive, contact your bank, your payment provider, or New Zealand consumer protection authorities for advice.
Customer experiences
Positive feedback
- Some users report prompt and helpful customer support resolving account or setting issues.
- Several reviewers note satisfactory outcomes once they reached support and clarified their needs.
Common complaints
- Frequent complaints about unexpected automatic renewals and charges after trials.
- Reports of difficulty finding the correct cancellation path, and slow or refused refunds after renewals.
- Some users consider the paid membership poor value due to limited events or engagement unless paid.
Documentation checklist
What to include in a cancellation notice
- Your full name and the email linked to the InterNations account.
- Statement that you withdraw from the membership contract under Section 246a EGBGB.
- Contract start date, subscription type, and request for refund to the original payment method.
Supporting documents for refunds
- Receipt or proof of payment showing the date and amount charged.
- Screenshots of subscription status in the app or confirmation emails.
- Any correspondence with InterNations or app-store support related to the issue.
Common mistakes
Uninstalling the app
Uninstalling the InterNations app does not cancel subscriptions on Google Play or the App Store.
Always cancel through the Store subscription settings to stop recurring charges.
Missing the 14-day window
Believing you have an automatic refund after the trial without formally withdrawing within 14 days is a common error.
If you miss the statutory window, refunds are less likely and you will need to pursue dispute resolution through your payment provider or Apple/Google.
Comparative recap
Quick comparison
| Method | How to cancel | Refund route | Key notes |
|---|---|---|---|
| Web | Send cancellation/withdrawal to InterNations GmbH (postal or email). | InterNations refunds via original payment method within 14 days for timely withdrawals. | 14-day right applies to initial subscriptions and upgrades; send to Munich address or support email. |
| Android (Google Play) | Cancel via Google Play app → Subscriptions → InterNations → Cancel subscription. | Google handles app-store refunds per its policies; contact Google Support. | Uninstalling does not cancel; InterNations support article available. |
| iOS (App Store) | Cancel via Settings → Apple ID → Subscriptions → InterNations → Cancel. | Apple handles app-store refunds per its policies; contact Apple Support. | Uninstalling does not cancel; InterNations support article available. |
After cancelling
Useful links
InterNations Terms & Conditions (withdrawal and refund details): InterNations Terms & Conditions.
Android cancellation help: Cancel on Android.
Next steps
If a refund is overdue after a timely withdrawal, follow up with InterNations and keep written records of your requests.
For app-store purchases, open a refund request with Google Play or Apple and consider contacting your bank if the charge is disputed.
Address
Company address
InterNations GmbH, Karlsplatz 3, 80335 Munich, Germany.
Contact email
For support and written cancellation notices use: support@internations.org.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.