Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kids Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kids Pass: Simple Process
What is Kids Pass
Overview
Kids Pass is a membership service that offers discounts, deals and passes for family activities, events and attractions.
Subscriptions typically provide access to voucher codes, promotional passes and partner offers aimed at parents and children.
Where it operates
Kids Pass is operated from the United Kingdom but its service and marketing are used by customers in multiple countries, including New Zealand.
Local promotions or specific passes (for example a Bayfair promotional pass) may show New Zealand pricing where available.
How to cancel Kids Pass
Online via My Account
- Log in to the Kids Pass website at kidspass.co.uk.
- Go to "My Account" → Manage subscription and follow the cancellation steps provided there.
- Note: cancellation must be done on the website, not inside a mobile app.
Cancel by email
- You can also request cancellation by emailing enquiries@kidspass.co.uk.
- This method is commonly used for cancelling free trials; you should receive an email confirmation when the cancellation is processed.
What happens when you cancel
Access and renewal
Subscriptions auto-renew unless cancelled. Once cancelled, auto-renewal is stopped and future billing will not occur.
Access to subscription benefits is typically disabled from the cancellation date onward rather than at the end of the paid period.
Data and account
Your account and profile data are normally retained unless you request deletion via customer support.
If you want removal of personal data, contact support using the email above and request account deletion or data removal.
Will I get a refund?
General refund policy
There is no general right to a refund for paid subscriptions; fees are usually non-refundable except where required by law or at the company's discretion.
Expect refunds only in specific cases such as proven faults, misleading information or where local law requires a remedy.
Exceptions and in-app purchases
- Free trials must be cancelled before the trial ends to avoid being charged; cancelling mid‑trial prevents future billing but does not generate refunds for already-paid periods.
- If you paid via an in-app purchase (App Store or Google Play), refunds must be sought through the relevant store’s refund and dispute process.
Kids Pass plans and pricing
Current known plan
The following plan is an explicit New Zealand-priced pass that was found in available info.
Pricing table
| Plan | Price | Period / Validity | Features |
|---|---|---|---|
| Kids Fun Pass (Bayfair Promotion) | NZ$15.00 | One-time promotional pass (valid 15 Sept - 5 Oct 2025) | Includes Game Credit, Movie Ticket, Swim & Hydro Slide admission, and food offers |
Your consumer rights in New Zealand
Consumer Guarantees and remedies
Under New Zealand consumer protection law (for example the Consumer Guarantees Act), digital services should meet acceptable quality and fairness standards.
If Kids Pass materially fails to meet those standards or is misleading, you may be entitled to remedies such as repair, replacement, or refund depending on the circumstances.
Platform purchase rights
For purchases made through app platforms, Apple and Google each have their own refund and dispute procedures that may apply in addition to NZ consumer protections.
If you paid via App Store or Google Play, use the platform’s refund process as your first step for charge disputes.
Customer experiences
Positive feedback
Some users report that Kids Pass offers great savings and is easy to use for finding deals on family activities.
Reviews highlight genuine value on a range of activities when vouchers and offers work as advertised.
Common complaints
Other users report voucher codes that don’t work, offers that expire quickly, or advertised deals that are not available when booking.
Some members also say they did not receive trial-end notifications and experienced slow or frustrating customer support when cancelling.
Documentation checklist
Required information
- Account email address used to register the Kids Pass account.
- Subscription or order reference number (if available) and payment method details.
- Date you joined or the trial start date.
Optional supporting evidence
- Screenshot of your subscription page or billing statement showing the charge.
- Copies of any trial or promotional terms you received when signing up.
- Screenshot or copy of any error messages for voucher failures.
Common mistakes
Cancelling in the wrong place
Many members try to cancel inside a mobile app; however cancellations must be completed via the Kids Pass website or by email.
If you paid through the App Store or Google Play, you must follow the store’s subscription management too.
Trial and billing misunderstandings
Users often forget to cancel before a free trial ends and are surprised by the auto-charge; Kids Pass may not always send an obvious reminder.
Also, cancelling after a billing cycle has started does not usually generate a refund for the already-charged period.
Comparative recap
Quick comparison
| Feature | What to expect | Recommended action |
|---|---|---|
| Cancellation method | Website (My Account) or email | Cancel via My Account to get immediate confirmation; use email if needed |
| Auto-renewal | Subscriptions auto-renew unless cancelled | Cancel before renewal date to avoid next charge |
| Refunds | No general refunds; exceptions by law or discretion | Check eligibility under NZ consumer law or use app store dispute if applicable |
| In-app purchases | Handled by App Store / Google Play | Request refunds through the store’s support channels |
Recommendation
If you want to stop future billing, cancel via the Kids Pass website and keep a confirmation email or screenshot.
For charge disputes, gather documentation and consider NZ consumer remedies or the app store dispute process as appropriate.
After cancelling
What to check
- Confirm you receive an email confirmation of cancellation and keep it for records.
- Verify access has ended and that no further charges are pending on your payment method.
Useful links
- Kids Pass website - Manage subscription
- Email Kids Pass support
- Apple App Store refunds and subscriptions
- Google Play refunds and subscriptions
- New Zealand consumer protection information
Address
Company address
Kids Pass Ltd
Charter House, First Floor, Altrincham, WA14 1HF, United Kingdom
Notes
There appears to be no New Zealand postal address for cancellations; use the website or the email above for faster handling.
If you require an official postal contact, the UK address is the primary office listed for the company.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.