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Cancel MATER PRIZE HOME
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Mater Prize Home service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mater Prize Home: Easy Method
What is Mater Prize Home
Overview
Mater Prize Home is a charitable lottery run by Mater Lotteries that offers prize homes and other major prizes to support Mater charities and services.
How it operates
Tickets are sold online and via apps; winners are drawn according to published rules and state regulations. Ticket availability, pricing and eligibility are set by Mater and may vary by jurisdiction.
How to cancel Mater Prize Home
If you subscribed inside the Mater mobile app
- Open the Mater app and go to Settings to cancel a subscription purchased directly in the app.
- Do not assume deleting the app or your account will stop billing; you must explicitly cancel via the app.
- See Mater terms for app cancellation details: materapp.com/terms-of-use.
If you purchased via an app store
- Apple App Store: Manage purchases through your Apple ID > Purchase History > Report a Problem; Mater cannot process App Store refunds directly.
- Google Play: Contact Mater customer support with your Google Play order number to request cancellation or refund; Mater may then liaise with Google.
- App-store refunds are subject to the store’s policies and may require you to follow their refund procedures.
If you paid Mater directly (not via app stores)
- Contact Mater customer support or send a dated, signed notice of cancellation to the contact details below (email: materapp@gmail.com).
- If the cancellation is valid under Mater’s policy, refunds are processed within their stated timeframe.
What happens when you cancel
Access and service
If you cancel an ongoing subscription, access to subscription features will typically stop at the end of the current paid period unless otherwise stated.
For single purchases such as lottery tickets, cancellation does not generally apply once the ticket is issued.
Renewals and billing
Canceling a subscription prevents future renewal charges but does not automatically reverse past charges unless a refund is approved.
For app-store purchases, you must also check the App Store or Google Play subscription settings to stop renewals there.
Data and account
Cancelling a subscription does not necessarily delete your account or personal data. Request account deletion separately if required.
For privacy concerns or data deletion requests, contact Mater support and reference your account details.
Will I get a refund?
Lottery tickets and charitable raffles
For Mater Prize Home (charitable raffle) tickets, Mater Lotteries generally does not permit refunds for change of mind once a ticket is purchased.
This policy is consistent with charitable lottery practices and relevant consumer guidelines: support.materlotteries.com.au.
Exceptions and administrative errors
- Refunds may be considered if the lottery is still open and a valid reason applies (administrative error, incorrect purchase, or approved self-exclusion), assessed case-by-case.
- If approved, refunds are processed to the original payment method within 5 - 7 business days for lottery-related refunds.
Digital purchases and jurisdictional rules
- Digital app purchases: EU/EEA residents may have a 14-day right to refund; South Korea residents may have a 7-day right.
- Outside those jurisdictions, digital purchases (including virtual items) are generally final and non-refundable, except where local law or Mater’s policies provide otherwise.
Mater Prize Home plans and pricing
Pricing summary
Mater lists ticket prices in Australian dollars (AUD). Exact prices and bundles vary by ticket type and promotion.
Notes on currency
No official New Zealand dollar (NZD) pricing is published; New Zealand buyers should expect AUD pricing and possible currency conversion by their payment provider.
| Plan / Type | Price (AUD) | Notes |
|---|---|---|
| Single ticket | AUD $2 (typical) | Typical starting price; actual price may vary by draw. |
| Book / bundle purchases | Varies | Optional bundle discounts available; check the ticket page for current offers. |
| In-app subscriptions / digital items | Varies | Prices in AUD; refund rights depend on purchaser jurisdiction and platform rules. |
Your consumer rights in New Zealand
General consumer protections
New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) protects against faulty goods and misleading conduct, but it does not generally give a right to a refund for change of mind.
If a service or product is not provided with reasonable care, you may have remedies under NZ law.
Lotteries and charitable raffles
Charitable lottery ticket sales are typically non-refundable once a ticket is issued, unless the operator expressly agrees or there is an administrative error.
Seek clarification from Mater support if you believe an error occurred or if you were misled about eligibility.
Payment disputes and chargebacks
- If you paid by credit card or PayPal, you may contact your provider to discuss chargeback or dispute options, but outcomes are subject to the provider’s policies.
- Keep documentation of communications and purchases when lodging a dispute.
Customer experiences
Positive feedback
Some customers praise the quality of the prize homes and the helpfulness of staff during viewings.
Reviewers on third-party sites often comment that the homes are impressive and well presented.
Negative feedback
Common complaints include unsolicited communications, persistent calls and difficulties stopping contact even after unsubscribing.
Other reviewers raised concerns about aggressive telemarketing, privacy handling and perceived misleading advertising in some cases.
Takeaway for New Zealand buyers
Review customer feedback to set expectations around communications and privacy, and contact Mater support early if you have concerns.
Document any issues you experience so you can provide evidence if requesting a refund or lodging a complaint.
Documentation checklist
What to prepare before contacting support
- Order or ticket number (App Store/Google Play order number if applicable).
- Payment receipts, confirmation emails and screenshots of the purchase.
- Your account details used to buy tickets or subscribe (email, name).
Supporting documents for refunds or disputes
- Any correspondence with Mater or the app store about the issue.
- Evidence of administrative errors or eligibility problems, if claiming an error.
- If sending written cancellation, a dated and signed notice as required by Mater for direct purchases.
Common mistakes
Assuming deleting the app cancels billing
Many users delete the Mater app thinking it stops subscriptions. Deleting the app does not stop billing; you must cancel within the app or through the app store.
Requesting refunds for lottery tickets because of change of mind
Buyers often expect refunds for change of mind. For charitable raffles like Mater Prize Home, change-of-mind refunds are generally not given.
Not saving purchase evidence
Failing to keep receipts, order numbers or screenshots makes it harder to request refunds or dispute charges.
Always save confirmation emails and transaction records when purchasing tickets or subscriptions.
Comparative recap
Quick comparison
The table below summarises cancellation and refund options by purchase method to help New Zealand buyers choose the correct route.
| Purchase method | How to cancel | Refund possible? |
|---|---|---|
| Mater mobile app (direct) | Cancel via Settings in the Mater app; send dated signed notice for direct payments if required. | Depends - digital purchase refunds limited by jurisdiction; direct payments may be refunded within 14 days if valid. |
| Apple App Store | Manage via Apple ID > Purchase History > Report a Problem; Mater cannot process App Store refunds. | Apple determines refunds; contact Apple for outcome. |
| Google Play | Contact Mater support with Google Play order number; Mater may request Google to issue refund. | Google determines refunds; Mater can escalate but final decision by Google. |
| Direct lottery ticket purchase | Contact Mater support or send written cancellation to Mater; follow their refund assessment process. | Generally no for change of mind; exceptions for administrative errors or open lotteries assessed case-by-case. |
After cancelling
Next steps
Confirm cancellation by keeping screenshots or confirmation emails. Monitor your bank or card statements for any further charges.
If you believe a charge should be refunded and Mater has approved it, allow the stated processing time for the refund to appear (5 - 7 business days for lottery refunds; other timelines may vary).
Helpful links and contacts
- Mater app terms: materapp.com/terms-of-use
- Mater Lotteries refunds/support: support.materlotteries.com.au
- Customer reviews for reference: productreview.com.au/listings/mater-lotteries
Address
Postal address
Mater Lotteries: Locked Bag 2000, Coorparoo DC, Queensland 4151, Australia
Email contact
For cancellations or support contact: materapp@gmail.com