Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Media Hamster Ltd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Media Hamster Ltd: Easy Method
What is Media Hamster Ltd
Overview
Media Hamster Ltd is a company that has offered subscription-based media or app services under names including Media Hamster and related sites. Public information about the company's services, plans and official policies is limited.
Contact and legal status
No New Zealand address or full official NZ registration details were found in the sources used for this guide. The only postal address located is in the United States and appears in their privacy provisions.
How to cancel Media Hamster Ltd
Cancel via Web / Media Hamster account
- Log into your Media Hamster account on the website.
- Go to Account Settings, Subscription or Billing sections.
- Select Cancel subscription and follow on-screen prompts to confirm cancellation.
- Keep screenshots of the cancellation confirmation and any confirmation email.
- Note: Public guidance suggests cancellation takes effect immediately or within 24 hours, and access may continue until the end of the current billing cycle. This detail is not officially verified.
Cancel via App Store or Google Play
- If you subscribed through Apple App Store, cancel via your Apple ID subscriptions: Settings > Subscriptions, then Cancel.
- If you subscribed through Google Play, open Google Play > Payments & subscriptions > Subscriptions, then Cancel.
- App-store cancellations are controlled by the store; check receipts from Apple/Google for exact billing details.
- If you are unsure which channel was used, check your bank or PayPal statement for the merchant name and receipt emails.
If you cannot cancel directly
- Contact Media Hamster customer support via the email or contact method shown in your account or receipts.
- If there is no response, raise a dispute with your payment provider (PayPal, bank card issuer) and keep evidence of attempts to cancel.
- Save all timestamps, transaction IDs and screenshots when escalating a dispute.
What happens when you cancel
Access and renewal
According to available guidance, if you cancel through a Media Hamster account, cancellation may take effect immediately (or within 24 hours) and you may retain access until the end of the current billing period.
No further charges should occur after a successful cancellation, but confirm by checking account status and future statements.
Data and account status
Cancelling a subscription does not always delete your account or personal data. Check account settings for options to delete or export data.
Retain copies of invoices, receipts and any confirmation messages for at least several months after cancellation.
Will I get a refund?
General policy
No formal, publicly available Media Hamster refund policy was located in the sources used for this guide.
Reports include users being refused refunds after 14 days, and at least one user eventually receiving a full refund after persistent negotiation. These reports are anecdotal and not independently verified.
Exceptions and dispute options
- Request a refund directly from Media Hamster in writing and include transaction details.
- If the charge was via App Store or Google Play, request a refund through Apple or Google as their policies may apply.
- If you cannot obtain a refund, lodge a dispute with PayPal or your card issuer showing proof of cancellation and communications.
- If the service was misleading or unauthorised, New Zealand consumer protections (see next section) may provide remedies.
Media Hamster Ltd plans and pricing
Publicly available pricing
No verifiable New Zealand pricing information was found for Media Hamster's plans in the sources used for this guide.
Some users reported recurring USD charges (examples given in reviews), but those reports are unverified and may indicate hidden or unauthorized subscriptions.
Summary table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Plan details | Varies | No confirmed official pricing found; reports mention USD amounts in some complaints. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act gives New Zealand consumers rights when goods and services fail to meet reasonable standards or are not provided as promised.
If a digital service is not supplied as described, consumers may be entitled to remedies such as a fix, replacement, or refund depending on the circumstances.
Fair Trading Act (FTA) and other protections
The Fair Trading Act prohibits misleading and deceptive conduct in trade. If a subscription or charge was hidden or misleading, this act can be relevant.
For guidance or to make a complaint, contact Consumer Protection at MBIE or Consumer NZ; see links in the After cancelling section below.
Customer experiences
Reported problems
Multiple online reports describe unauthorized recurring PayPal charges linked to Media Hamster or related merchant names. Common complaints include difficulty cancelling and initial refusal of refunds.
Trustpilot reviews for related domains show low ratings and scam-related comments; these sources are user reviews and should be treated as anecdotal.
Positive outcomes and limitations
Some users report ultimately receiving full refunds after persistence and dispute resolution with payment providers.
Because public information is limited, individual experiences vary and do not establish a guaranteed outcome for refunds or cancellations.
Documentation checklist
What to collect
- Account username/email and subscription ID (if available).
- Transaction receipts, payment statements and merchant names shown on your card or PayPal.
- Screenshots of subscription/billing pages, cancellation confirmations, and error messages.
- All email communications with Media Hamster and any customer service replies.
Why each item helps
- Receipts and transaction IDs prove the charge and merchant identity to your bank or PayPal.
- Cancellation confirmations show you attempted to stop future billing.
- Communication records support claims of non-response or misleading information.
Common mistakes
Cancellation mistakes
Assuming you cancelled in one place when the subscription was billed through another channel is common. For example, cancelling a web account does not always cancel an App Store subscription.
Not checking bank or PayPal statements for the exact merchant name can delay catching unauthorized charges.
Refund and dispute mistakes
Failing to gather evidence before contacting the payment provider reduces the chances of rapid dispute resolution.
Waiting too long to raise a dispute or not acting promptly with your card issuer or PayPal can limit options, so act quickly once you notice an unexpected charge.
Comparative recap
Summary table
| Platform | How to cancel | Refund likelihood (reported) | Recommended first step |
|---|---|---|---|
| Web / Media Hamster account | Cancel in Account Settings on the website; keep confirmation. | Uncertain - reports vary; some users later received refunds after disputes. | Cancel online, save confirmation, then monitor statements and request refund if charged. |
| App Store / Google Play | Cancel via Apple ID subscriptions or Google Play subscriptions (store-managed). | Depends on store policies; Apple/Google have separate refund procedures. | Cancel in the store and request refund through Apple/Google if needed; keep store receipts. |
Quick recommendations
- Identify the billing channel from your statement first, then follow the correct cancellation route.
- Collect evidence and, if needed, open a dispute with PayPal or your card issuer promptly.
After cancelling
Monitor and follow up
Check your bank and PayPal statements for at least one billing cycle to confirm no further charges appear after cancellation.
If you notice continued or unauthorized charges, contact your payment provider immediately to dispute the charge.
Helpful links and complaints
- MBIE - Consumer Protection (New Zealand)
- Consumer NZ
- PayPal (dispute centre)
- If you used Apple or Google, use their respective refund and subscription help pages via your account.
Address
Postal address
Media Hamster Ltd, 9169 W State St #2996, Garden City, ID 83714, USA
Notes on contacting
No New Zealand postal address was found in the sources used for this guide. Use the address above for written correspondence if required.
Also attempt contact via the account portal or the email/phone details provided in your subscription receipts if available.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.