Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mytimerewards service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mytimerewards: Easy Method
What is Mytimerewards
Overview
Mytimerewards is a membership/rewards program tied to MyTime services that offers recurring membership options, cashback or package credits, and special offers for members.
How it is typically used
The programme can be managed via the MyTime web account area or by store staff. Memberships can be indefinite or term-based and may include auto-renewal settings.
How to cancel Mytimerewards
Web (MyTime site)
- Sign in to your MyTime account and go to Account Settings or Memberships.
- If "Enable Membership Cancellation from My Account" is active for your account, select the membership and choose Cancel or disable auto-renewal.
- Note: Indefinite memberships cancel immediately (fees may apply). Term memberships enter "Pending Cancellation" and remain active until the contract end; auto-renew cancellation takes effect after the current billing cycle.
In-store / staff-assisted cancellation
- Visit the store or contact staff and provide membership details or proof of identity.
- Staff can cancel immediately (status becomes "Canceled") or schedule a future cancellation (status becomes "Pending Cancellation").
- Cancellation fees may be applied if configured and a card is on file; unused item/value credits remain according to post-termination settings.
Important notes
- If web cancellation is unavailable, contact the store or support team directly and keep confirmation details (staff name, time, reference).
- Check whether your membership is term-based or indefinite before cancelling to understand timing and charges.
What happens when you cancel
Access and service
For indefinite memberships, cancellation is immediate and you typically lose membership access unless a grace period is specified.
For term memberships, status usually becomes "Pending Cancellation" and services continue until the end of the contract term.
Billing and renewal
Auto-renew cancellation for term plans prevents future renewals but does not stop the current billing cycle; you may still be charged for the cycle in progress.
Cancellation fees can be charged at the time of cancellation if your account is configured to apply them and a card is on file.
Data, credits and records
Unused item or value credits generally remain valid only for configured post-termination durations; policies vary by merchant configuration.
Keep copies of cancellation confirmations and any refund receipts; staff cancellations should include a reference or transaction ID.
Will I get a refund?
General refund policy
Refunds for membership purchases and recurring charges can be issued via the POS system as full or partial amounts.
By default a "Membership/Package Credits" checkbox is checked in the refund flow which will delete associated credits; if unchecked, credits can remain on the account.
Exceptions and payment routing
Refunds must go back to the original credit card used for payment by default. Cash refunds are not generally provided unless a gift card option is enabled.
Issuing a refund does not automatically cancel the membership - cancellation and refund are separate actions and should both be confirmed.
Cooling-off and New Zealand rule
Mytimerewards documentation does not explicitly mention any New Zealand 14-day cooling-off or statutory online subscription cancellation right.
If you believe you have a statutory right under New Zealand law, consider contacting local consumer authorities (see links below) for guidance.
Mytimerewards plans and pricing
Pricing availability
No verifiable New Zealand pricing information for Mytimerewards was found in public materials for 2024 - 2025.
The programme may be priced differently by region, vendor, or not publicly listed in NZ; if you have specific plan details, include them for more precise help.
Plans and pricing table
| Plan type | Billing / renewal | NZ pricing | Notes |
|---|---|---|---|
| Indefinite membership | Ongoing until cancelled | Varies | Cancels immediately when actioned; cancellation fees may apply |
| Term membership | Fixed term with possible auto-renew | Varies | Enters "Pending Cancellation" and remains active until term end |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers have protections under laws such as the Consumer Guarantees Act and the Fair Trading Act, which cover faulty products, misleading conduct and basic consumer guarantees.
These statutory rights may apply independently of MyTime's stated refund or cancellation policies.
What MyTime materials say
Mytimerewards' public support documentation does not reference NZ-specific cooling-off periods or statutory rights.
For NZ-specific disputes or consumer advice, check official NZ resources or seek advice before assuming any extra rights are available through MyTime.
Customer experiences
Positive feedback
Many users praise the ease of use, competitive cashback, timely monthly rewards and responsive customer service in handling routine requests.
Some customers report smooth processing and receiving cashback sooner than expected.
Common complaints
Frequent negative feedback includes unclear membership setup, unexpected recurring charges, difficulty locating cancellation options, and navigation issues.
At least one report described being enrolled without clear consent and then charged at renewal, highlighting the need to check trial/packaging terms.
Documentation checklist
Before you cancel
- Account email/username and password.
- Membership ID or plan name, and the date you joined.
- Last four digits of the card on file and a copy of the payment receipt or bank statement entry.
If you request a refund
- Proof of purchase (receipt, order number, POS refund reference).
- Screenshots of account settings showing cancellation or pending status.
- Staff contact name and reference if cancelled in-store.
Common mistakes
Mistakes when cancelling
Assuming cancelling auto-renew is the same as ending the current term is common; for term memberships cancellation often only stops future renewals while the current term remains active.
Another mistake is failing to verify the membership status after requesting cancellation and not saving a confirmation or reference number.
Refund-related mistakes
Believing a refund automatically cancels the membership can lead to surprise renewals; refunds and cancellations are separate processes in MyTime systems.
Also, attempting to take a cash refund when the system requires returning funds to the original card or issuing a gift card can cause delays if the correct procedure is not followed.
Comparative recap
Quick comparison
The table below summarises key differences between cancelling via the web and via staff, to help you choose the fastest or most secure route.
How to choose
Use the web if your account shows a cancellation option and you want immediate control. Use staff-assisted cancellation if web options are disabled or you need a receipt/reference from the merchant.
| Cancellation channel | Speed of cancellation | Refund handling | Key notes |
|---|---|---|---|
| Web (MyTime site) | Immediate for indefinite; pending for term plans | Refunds processed separately via POS; default rules apply | Requires "Enable Membership Cancellation from My Account" to be active |
| In-store / staff | Can be immediate or scheduled by staff | Staff can initiate refunds via POS; credits handling depends on checkbox selection | Staff can apply cancellation fees and set post-termination credit durations |
After cancelling
What to monitor
Check your email for confirmation and the membership status in your account. Monitor bank or card statements for any unexpected charges during the next billing cycle.
Keep refund receipts and any staff reference numbers until you confirm the account is closed and finances are settled.
Useful links
- MyTime main site - start point for account login and support.
- NZ Government consumer protection - guidance on consumer rights and dispute steps in New Zealand.
- Consumer NZ - independent consumer advice and resources.
Address
Postal address
My Time Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire, PO3 5RF, United Kingdom.
Notes
No New Zealand-specific postal cancellation address was found in public materials. For local assistance, use in-store staff or the MyTime web support channels and keep records of all communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.