Cancel NEIGHBORWHO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Neighborwho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Neighborwho: Easy Method
What is Neighborwho
Overview
NeighborWho is a subscription-based people-search and background-information service that provides contact and location leads. It operates on an auto-renewing subscription model and is managed by NeighborWho LLC.
Primary features
Features generally include address and contact data aggregation for marketing or research use. Exact feature sets and regional coverage vary and the service may not always match current local records.
How to cancel Neighborwho
Ways to cancel
- Cancel online via your NeighborWho account settings if that option is available.
- Contact Customer Care directly: support@neighborwho.com or use the official Help/Refund pages: support.neighborwho.com.
- Do not assume app-store or wallet cancellations (Apple Pay, Google Pay, PayPal, Venmo) cancel the NeighborWho subscription automatically; cancellation must still be done with NeighborWho.
Step-by-step cancellation
- Sign in to your NeighborWho account and look for “Billing” or “Subscription” settings.
- Select “Cancel subscription” or follow the provided cancellation flow and note any confirmation IDs.
- If you cannot cancel in your account, email support@neighborwho.com and keep a copy of the message.
- If required, you may send a written request to their mailing address (see Address section below) - allow time for postal processing.
What happens when you cancel
Access after cancellation
Cancellation typically stops future auto-renewals. Depending on the billing cycle, you may retain access until the end of the paid period.
Renewal and billing
Subscriptions auto-renew until cancellation is processed. If cancellation is not completed before the renewal date you may be billed for the next cycle.
Data and account
NeighborWho’s handling of stored account data is governed by their Privacy Policy. If you need data deletion or export, request this from Customer Care and retain copies of any responses.
Will I get a refund?
Official policy
Refunds are handled case-by-case. To request a refund, contact Customer Care at support@neighborwho.com or use the support portal: NeighborWho Refund Policy.
Exceptions, timing and chargebacks
- NeighborWho states refunds are processed immediately on their end but may take up to 10 days to appear in your bank account.
- Some users report being charged after cancelling or after receiving a cancellation confirmation.
- If you file a chargeback/dispute with your bank, NeighborWho may suspend your account and refuse a refund. Consider contacting NeighborWho first and keep documentation before lodging a dispute.
- There is no explicit statutory NZ-style 14-day cooling-off right listed in their policy; refunds remain discretionary under their stated terms.
Neighborwho plans and pricing
Pricing overview
NeighborWho does not publish NZD subscription prices publicly on its official support pages. For New Zealand customers there is no clear NZ-specific pricing listed.
Known reporting
Some users (outside NZ) have reported USD charges around US$44 - 45 per month after trial periods, but this is not an official NZ price and may vary.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly | Varies | No NZD pricing published; reported USD ~US$44 - 45 by some users after trial |
| Annual | Varies | Not publicly listed for NZ customers; contact support for quotes |
| Trial | Varies | Trials reported as low-cost or free by some users; auto-renew terms may apply |
Your consumer rights in New Zealand
Consumer Guarantees and service standards
Under the New Zealand Consumer Guarantees Act, services must be supplied with reasonable care and skill and fit the stated purpose. Misleading or inaccurate data could breach these guarantees.
Fair Trading Act and disclosure
Under the Fair Trading Act, misleading or deceptive conduct is prohibited. Failure to clearly disclose auto-renewal or trial terms could be considered unlawful in New Zealand.
Dispute options and chargebacks
- If you're charged incorrectly, contact NeighborWho first and keep written records of all communication.
- Chargebacks through your bank are an option, but NeighborWho warns they may suspend accounts and deny refunds; seek independent advice if uncertain.
- For serious concerns about misleading conduct, you can seek advice from the Commerce Commission or local consumer protection agencies.
Customer experiences
Positive reports
Some customers report successful refunds after contacting support or disputing charges and note that support eventually resolved billing issues.
Negative reports
- Many users complain of unexpected auto-renew charges after trials and unclear disclosure at signup.
- There are reports of being charged after confirming cancellation and of unhelpful or scripted customer service responses.
- Some customers allege prolonged unauthorized billing and difficulty obtaining refunds for significant amounts.
Documentation checklist
What to collect before cancelling
- Account username/email and subscription ID (if available).
- Order receipts, billing statements showing charges, and payment method details.
What to keep after cancelling
- Screenshots of cancellation confirmation, emails with support, and any chat transcripts.
- Dates of charges, renewal dates, and copies of any refund confirmations or denials.
Common mistakes
Relying on app-store or payment-wallet cancellation
Many customers assume stopping payments via Apple Pay, Google Pay, PayPal, or Venmo automatically cancels the NeighborWho subscription.
NeighborWho requires cancellation through its account or Customer Care, so app-store actions may not stop auto-renewals.
Not documenting cancellation attempts
Users sometimes fail to keep confirmation emails or screenshots and then cannot prove they cancelled before renewal.
Always save time-stamped screenshots, confirmation messages, and any support replies to avoid disputes later.
Comparative recap
Quick feature comparison
The table below compares NeighborWho’s key behaviours with typical consumer expectations in New Zealand.
| Feature | NeighborWho | Typical NZ expectation |
|---|---|---|
| Auto-renewal | Auto-renews until you cancel; must cancel via account or Customer Care | Clear disclosure and easy cancellation, with confirmation email |
| Refunds | Case-by-case; processed immediately on their end, may take up to 10 days to appear | Refunds for faulty or misleading services under CGA; 14-day cooling-off not guaranteed |
| Pricing transparency | NZ pricing not publicly listed; users report varied USD charges | Upfront pricing in local currency and clear trial terms |
| Customer support | Mixed reports; some responsive outcomes, many complaints about unhelpful replies | Timely, helpful, evidence-based responses |
| Dispute handling | May suspend accounts if chargeback/dispute is lodged | Disputes handled cooperatively with clear escalation paths |
After cancelling
Immediate actions
- Save the cancellation confirmation and any support replies you receive.
- Monitor your bank/credit card statement for at least one billing cycle to confirm no further charges.
Further steps and resources
- If you have problems, follow up with support@neighborwho.com and the support portal: support.neighborwho.com.
- For general NZ consumer guidance see the Commerce Commission: comcom.govt.nz.
- Customer reviews and reports can be viewed on Trustpilot: nz.trustpilot.com.
Address
Mailing address for written requests
NeighborWho LLC, MSC - 175605, P.O. Box 105168, Atlanta, GA 30348‑5168, USA.
Contact for support
Email: support@neighborwho.com.
Use the support portal for billing or refund inquiries: support.neighborwho.com.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.