Cancel Oxfam: Easy Method

What is Oxfam

Overview

Oxfam Aotearoa is the New Zealand branch of the international Oxfam confederation, working on poverty alleviation, humanitarian response and social justice.

It operates retail shops and an online shop selling donated and new goods, plus charitable programs and fundraising activities across New Zealand and internationally.

Primary activities

Oxfam sells goods through its online shop and physical stores and runs campaigns and fundraising initiatives to support its charitable work.

This guide focuses on cancelling purchases or returns related to Oxfam Aotearoa’s retail and online shop activity in New Zealand.

How to cancel Oxfam

Cancel an online order or request a return

• Check Oxfam Aotearoa’s returns policy at oxfam.org.nz returns policy.
• If you want a change-of-mind return, notify Oxfam within 14 days of receiving the goods and ensure items are in resalable condition.
• Provide proof of purchase and your order number when contacting customer service.

Other cancellation contexts

• Oxfam Aotearoa does not appear to offer subscription services via app platforms, so App Store or Google Play subscription cancellations generally do not apply.
• To contact Oxfam by post for cancellations or returns use the postal address in the Address section below.
• For goods that are faulty or not as described, contact Oxfam immediately to request repair, replacement or refund under NZ law.

What happens when you cancel

Access and fulfilment

If you return goods within the 14-day change-of-mind period and items meet the conditions, Oxfam will process the return and refund where applicable.

For non-returnable categories or goods outside the change-of-mind window, you may still be entitled to remedies if the item is faulty or misdescribed.

Data and communication

Oxfam will use your contact and order information to process cancellations, refunds and any follow-up customer service actions.

If you have concerns about personal data handling, contact Oxfam to request details of how your data is used or retained.

Will I get a refund?

Change-of-mind refunds

Oxfam Aotearoa offers a 14-day "change of mind" refund for eligible goods returned in resalable condition.

Excluded categories include food & drinks, earrings, underwear and gift cards; these cannot be returned for change of mind.

Faulty goods and legal remedies

Under the Consumer Guarantees Act 1993, if items are faulty or not as described you are entitled to a repair, replacement or refund.

Shipping costs are only refundable when the item is faulty; shipping is not refunded for change-of-mind returns.

Oxfam plans and pricing

Pricing overview

Where to check prices

For current pricing see the Oxfam Aotearoa online shop pages and product listings.

Contact customer support for questions about specific item pricing or discounts.

Your consumer rights in New Zealand

Key statutory protections

• Goods sold by Oxfam Aotearoa are covered by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
• If a product is faulty or not as described you can seek repair, replacement or refund under the Consumer Guarantees Act.
• The Fair Trading Act protects against misleading or deceptive conduct, and is enforced by the Commerce Commission.

Exceptions and statutory guarantees

• Even for items excluded from change-of-mind returns (e.g. earrings, gift cards), statutory guarantees for faults still apply.
• If Oxfam refuses a lawful remedy, you can escalate through consumer advocacy services or the Commerce Commission.

Customer experiences

Positive feedback

Reviewers on Trustpilot praise Oxfam Gifts and related shops for meaningful gifting options and generally good product quality.

Other positive comments note fair price-to-quality ratios and responsive customer service in some Oxfam branches.

Negative feedback

Some customers report lack of order tracking, delivery delays and frustration with enforced wait periods before refunds are processed.

A small number of reviews accuse the organisation of mismanagement; these appear isolated and should be weighed against broader feedback.

Documentation checklist

Required items for returns or disputes

• Proof of purchase (order confirmation, receipt or payment record).
• Order number and date of purchase or delivery.
• Photographs detailing any faults or damage, if applicable.
• Clear contact details (name, email, phone and postal address).

Optional but helpful items

• Any correspondence with Oxfam customer service about the issue.
• Packaging and tags if returning an item in resalable condition.

Common mistakes

Missing proof of purchase

Attempting a return without a receipt or order number can delay or prevent a refund or exchange.

Always keep order confirmation emails and transaction records until the return or warranty period has passed.

Misunderstanding exclusions and timelines

Assuming all items are refundable can lead to disappointment - items like earrings, underwear and gift cards are excluded from change-of-mind returns.

Also, waiting beyond the 14-day change-of-mind window removes that specific right, though statutory remedies for faults remain.

Comparative recap

Policy vs law at a glance

How to use this recap

Use the table to quickly identify whether to rely on Oxfam’s voluntary policy or your statutory rights under New Zealand law.

When in doubt, cite the Consumer Guarantees Act for faults and Oxfam’s returns policy for change-of-mind situations.

After cancelling

Next steps

After you submit a cancellation or return request, retain any return authorisation and tracking details until the refund is complete.

If a refund is delayed, re-contact Oxfam customer service with your documentation and order information.

Helpful links

• Oxfam New Zealand returns policy
• Oxfam returns information
• Consumer Protection (New Zealand government)

Address

Postal address

Oxfam Aotearoa

PO Box 68357, Victoria Street West, Auckland 1142, New Zealand

Street address (alternative)

Level 1, 14 West Street, Auckland (useful for in-person queries where appropriate)

For postal cancellations or returns, the PO Box address is the preferred mailing contact.