Cancellation Performance Golf: Easy Method

What is Performance Golf

How the service works and what you are really paying for

Performance Golf is a golf training subscription focused on instruction, swing improvement, and member-only coaching content. The service description in the research points to tailored training programs, swing analysis, and fitness routines, while the membership pricing shown for the Philippines is ₱833.33 per month or ₱10,000.00 per year.

Here is the part many users miss: this is a recurring subscription, not a one-time lesson pack. The terms say your subscription renews automatically at the end of each billing cycle unless you cancel it yourself or the company cancels it, which means charges can continue if you forget to stop renewal before your next billing date "under the exact same conditions" (performancegolf.com).

Main membership features and actual value

The available pricing data describes a Performance Golf Membership tied to an exclusive PGA Member Group with premium services and a cap of 100 members. In plain terms, you are paying for access, coaching-style content, and premium membership benefits rather than physical golf gear.

If you signed up expecting only a single program or a one-off purchase, heads up: recurring billing can still apply when the membership is attached to your account. That confusion shows up in user complaints about unexpected monthly charges, so it helps to check your confirmation email and account page before doing anything else.

Availability in the Philippines

Performance Golf can be used from the Philippines, but support is centered on United States business hours: Monday to Friday, 9:00 AM to 5:00 PM EST. For users here, that often means late-night or early-morning timing, and the research also flags two local pain points: time zone delays and limited local customer service coverage.

There is no verified evidence of Philippine-specific customer support, local language support, GCash payment flow, or Maya billing flow in the sources provided. Pricing in this guide is shown in Philippine pesos because the research includes local price equivalents, but support channels remain international: email at [email protected] and phone at 1-800-523-5760.

Business model, renewals, and what is still unclear

The business model is simple: membership access billed monthly or annually, with automatic renewal unless you cancel. The sources do not clearly confirm a free trial, minimum lock-in term, or how long your training history stays on file after cancellation, so you should not assume those protections exist.

If you are cancelling because the process feels unclear, you are not alone. Some users get frustrated by continued charges after they believe they already stopped the plan, and others report slow support replies, which is why saving proof of cancellation matters so much for Philippine card disputes and DTI complaints later on.

How to cancel Performance Golf without getting billed again

Checks to do before you click cancel

A lot of cancellation problems start before the actual cancellation screen. Open your account and note your exact billing date, take a screenshot of your current plan name, and save any lesson progress or coaching notes you may want later because no verified source explains data retention after cancellation.

Also check where you originally subscribed. If you joined through the web, cancel on the Performance Golf account page or through support. If you subscribed through Apple or Google, you must cancel in App Store or Google Play, because deleting the app alone does not stop billing on those platforms.

• Screenshot your current membership page
• Save your latest payment receipt
• Write down the next billing date
• Check whether billing is web, Apple, or Google

Cancel through your Performance Golf account on the web

This is the direct route for web-based memberships. The verified steps are: log in to your Performance Golf account, go to Account Settings or Subscription Management, select the cancellation option, and follow the on-screen prompts to confirm the cancellation (performancegolf.com).

If the account area is hard to find, start from the help page at Performance Golf FAQ. The truth is, Performance Golf's cancellation path looks simpler in the terms than it may feel in real use, so do not close the page until you see a final confirmation screen and receive a confirmation email.

• Log in to your account
• Open Account Settings
• Open Subscription Management
• Choose Cancel Subscription
• Finish the confirmation prompts
• Save the final confirmation screen

Cancel by email or phone if the web method fails

If the account page does not load, the cancel button is missing, or you cannot remember your login, contact support directly. The verified channels are [email protected] and 1-800-523-5760, with service hours listed as Monday to Friday, 9:00 AM to 5:00 PM EST.

For users in the Philippines, email is usually easier because of the time difference. Send one clear message with your full name, account email, last charge amount, billing date, and a direct line asking them to cancel auto-renewal immediately; then keep the sent email and any reply as proof.

• Email: [email protected]
• Phone: 1-800-523-5760
• Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
• Live chat: not available

Cancel through App Store on iPhone or iPad

If your subscription was started through Apple billing, Performance Golf cannot fully stop it from the web dashboard. The verified Apple path is: open App Store, tap your profile icon in the top right, tap Subscriptions, select Performance Golf, then tap Cancel Subscription and confirm (support.apple.com).

A common mistake is uninstalling the app and assuming billing will stop. Apple subscriptions stay active until you cancel inside your Apple account, so always check that the status changes from active to an end date rather than simply disappearing from your home screen.

Cancel through Google Play on Android

If you subscribed on Android through Google Play, the verified path is: open Google Play Store, tap the menu icon, tap Subscriptions, choose Performance Golf, tap Cancel Subscription, and confirm (support.google.com). On newer Android layouts, Google may place Subscriptions under your profile picture instead of the old side menu.

Take a screenshot that shows the subscription status after cancellation. That screenshot is especially useful if a charge appears later and you need to dispute it with your card issuer, GCash, Maya, or your bank within the usual 60-day dispute window used in Philippine banking practice.

Postal cancellation as a backup option

If digital channels fail, you can send a written cancellation notice to the company address. This is slower than online cancellation, but it can help when you need a paper trail. Some people now use a certified digital letter service such as Postclic instead of traditional registered mail because it creates timestamped proof of sending, receipt, and opening.

Use postal mail when your account is inaccessible or support has not replied for several days. Include your account email, full name, last four digits of the payment card if safe to share, the date of your last charge, and a direct statement that you are cancelling renewal effective immediately.

What changes after you cancel and when access really ends

Access to lessons and member benefits

The terms confirm auto-renewal by billing cycle, which usually means your paid access continues until the end of the current billing period after you cancel, unless support states otherwise in writing (performancegolf.com). For example, if your monthly renewal date is April 25 and you cancel on April 10, you would normally expect access until April 24.

What is not clearly explained in the verified sources is whether all coaching materials, progress data, or member-group access stay visible after the end date. Because that part is unclear, save any lesson titles, screenshots, and receipts before your final day of access.

What happens if you do nothing

If you do not cancel, the subscription renews automatically "at the end of each Billing Cycle" under the same conditions (performancegolf.com). That means a monthly plan at ₱833.33 can keep charging every month, while an annual plan at ₱10,000.00 can renew for another year unless stopped in time.

This matters because several user complaints mention charges they say they did not expect or could not stop quickly. Even if you emailed support, watch for an actual cancellation confirmation because renewal may continue until the request is processed and confirmed.

Your account data after cancellation

No verified source in the provided research explains data retention after cancellation. Performance Golf does not clearly state whether training history, account profile, or membership records are deleted right away, kept for a period, or retained for billing support purposes.

Because there is no published export guide in the verified sources, the practical move is simple: save what you need before cancelling. Download invoices from your email, screenshot your profile and plan page, and keep any customer support replies in one folder in case you need them for a refund claim or complaint.

Performance Golf refund policy and how to ask for your money back

What the published refund policy says

The clearest refund wording in the research is not generous. The terms say no refunds will be offered once a service has begun and is underway, but money paid for unused services may be refunded if "sufficient and agreed notice" is given, and the same terms mention a 60 day cancellation notice period plus a possible $100.00 (about ₱5,600) administrative charge (demoportal.ygponline.net).

For Philippine users, that means a prorated refund is not something you should count on. If your service period has already started, the company language strongly favors keeping the payment, and the possible $100.00 (₱5,600) charge makes the policy tougher than many digital subscription services.

Your rights in the Philippines when refunds are denied

There is no general cooling-off period for all subscriptions under the Consumer Act of the Philippines, Republic Act No. 7394. Some special transactions can have a seven-day cooling-off period, but the research does not show a general rule that automatically gives Performance Golf subscribers a no-questions-asked cancellation window in ordinary online signups.

If you were misled, billed after cancellation, or charged without clear consent, you can still raise the issue with the Department of Trade and Industry. In real life, that is often more useful than arguing over broad policy language because DTI can look at the facts of the transaction, your evidence, and whether the merchant acted fairly.

How to request a refund step by step

Start with email because it creates a record. Send your request to [email protected] with your account email, transaction date, amount charged, and reason for refund, such as duplicate billing, continued charge after cancellation, or accidental renewal.

Attach screenshots of your cancellation confirmation, payment receipt, and any promotional offer that influenced the purchase if the amount billed was different from what you expected. If there is no response within a few business days because of the EST time zone gap, follow up by phone at 1-800-523-5760 during support hours.

• State the exact charge date
• List the amount charged
• Attach cancellation proof
• Attach the receipt or statement line
• Ask for written confirmation

Chargeback, bank disputes, and store refunds

If a charge appears after cancellation or you believe the transaction was unauthorized, you can dispute it with your bank, credit card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under common BSP-guided banking practice, so do not wait too long.

If the subscription came through Apple or Google, use their subscription and refund channels before escalating. For direct web payments, chargeback is the last resort after you have emailed support and saved your proof; if support does not fix a continued billing issue, that evidence also helps when filing a DTI complaint under RA 7394.

Performance Golf terms that matter before you cancel

The auto-renewal clause you agreed to

The key clause is very direct: your subscription automatically renews at the end of each billing cycle under the same conditions unless you cancel it or the company cancels it (performancegolf.com). That is the single most important term for avoiding surprise charges.

The practical takeaway is simple. Cancelling late can still leave one more billing cycle if the system renews before your request is processed, so do not wait until the exact renewal day if you already know you want out.

What the terms do not clearly explain

The verified sources do not clearly confirm a minimum commitment duration, free trial conversion rules, data retention after cancellation, applicable law, or dispute resolution process. That missing detail is frustrating because these are exactly the points many subscribers need when a billing issue appears.

Because those gaps exist, build your own paper trail. Save the terms page, your subscription receipt, and your cancellation proof on the same day you cancel, especially if you are on the annual ₱10,000.00 plan and the amount at stake is higher.

Performance Golf pricing in the Philippines

Current membership plans and published pricing

The available pricing data shows only two recurring options: monthly at ₱833.33 and annual at ₱10,000.00. Both are described as giving access to an exclusive PGA Member Group with premium services, and the membership is capped at 100 members.

Which plan costs more and where the savings are

The annual plan has the bigger one-time cost at ₱10,000.00, while the monthly plan spreads the expense at ₱833.33 each month. Based on the figures provided, twelve months of the monthly plan totals about ₱9,999.96, so the annual option does not show a meaningful discount from the monthly equivalent in this dataset.

That is worth noticing before you renew. If the price difference is basically zero, the monthly plan gives you more flexibility, while the annual plan exposes you to a larger single charge if you forget to cancel in time.

Extra charges and billing notes

The biggest red flag in the published terms is not the monthly or annual price itself. It is the statement that the company reserves the right to levy a $100.00 (₱5,600) administrative charge in some cancellation or refund contexts (demoportal.ygponline.net).

No verified source in the research shows a recent price increase history, and no separate setup fee is listed. Even so, if you are deciding whether to stay, compare the membership cost against how often you actually use the coaching materials because the annual plan ties up ₱10,000.00 at once without a clear built-in savings edge.

Your rights in the Philippines if cancellation becomes a billing dispute

The local laws that matter

For Philippine users, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. It does not create a general cancellation grace period for every online subscription, but it does protect consumers against misleading sales practices, unfair charges, and poor merchant conduct in ordinary commerce.

That matters for Performance Golf when the issue is not simply changing your mind, but being charged after cancellation, being billed for something you did not clearly authorize, or being given a confusing offer that led to a higher-than-expected charge. In those situations, your complaint is about fairness and proper disclosure, not only about the subscription terms.

Cooling-off and withdrawal in plain language

There is no broad cooling-off rule that automatically applies to every Performance Golf subscription in the Philippines. The research mentions a seven-day cooling-off period only for certain specific transactions such as door-to-door sales, which usually does not fit a normal online golf membership purchase.

You may still have grounds to cancel and seek a refund when there is misrepresentation, fraud, or a charge that continued after valid cancellation. In short, a weak cooling-off rule does not block you from complaining when the real issue is unauthorized billing or misleading enrollment.

How to file a complaint with DTI

If support is not responding and a charge has already gone through, gather your evidence and prepare a clean timeline. Include the subscription date, cancellation date, amount charged, screenshots of the account page, confirmation emails, and copies of your bank or card statement showing the disputed transaction.

Then contact the Consumer Protection Group of the Department of Trade and Industry. In practice, your complaint is stronger when you can show you tried to resolve it directly with Performance Golf at [email protected] first and gave them a reasonable chance to respond.

Useful authority contacts for Philippine users

The consumer authority named in the research is the Consumer Protection Group, Department of Trade and Industry, Philippines. Use DTI for subscription complaints under RA 7394, and use your bank, GCash, Maya, or card issuer for chargeback or payment disputes involving unauthorized or continued charges.

If your card dispute involves a regulated financial provider, BSP can also become relevant at the payments stage. The cleanest approach is to file with the merchant first, then the payment provider, then DTI if the merchant still does not fix the problem.

What customers say about cancellation and support delays

Overall verdict from the available reviews

Based on the five unique review snippets provided, cancellation looks more difficult than it should be. The trend is 2 positive and 3 negative, with the negative comments focused on continued charges, slow replies, and confusion about unwanted membership billing.

For users in the Philippines, that pattern matters because the research already flags time zone gaps and limited local support availability. Put simply, the process is workable, but you should expect possible delay and save proof at every step.

Recurring themes table

Sources summary table

Individual review snapshots

• "Honest and Prompt Customer Support said they'd refund me upon return of a club that I had ordered and then changed my mind and wanted the order canceled." (TrustPilot)
• "The customer service is something I have never seen before." (TrustPilot)
• "Purchased a club. then noticed i was receiving unauthorized charges. numerous emails and phone calls take days/weeks for a return call." (TrustPilot)
• "What's up with a monthly charge for a membership I did not purchase?" (TrustPilot)
• "No response from the company to 3 e mails sent over the last 10 days." (TrustPilot)

Your documentation checklist before and after you cancel

What to save before cancellation

Before you cancel, collect the basics that prove what you bought and when. Save a screenshot of the membership page, the current renewal date, the plan price of either ₱833.33 or ₱10,000.00, and the email receipt for your latest payment.

If you use the training content regularly, also save any information you may need later because there is no verified public statement on data retention after cancellation. That includes lesson names, program progress, and any support chat or email thread tied to your membership.

What to save for a refund or dispute

For refund requests, the most useful documents are your transaction ID, the exact charge date, the charged amount, and proof that you asked to cancel. If a bank dispute becomes necessary, add screenshots of the cancellation confirmation page and the support email you sent to [email protected].

After cancellation, keep watching your payment method for at least two billing cycles. Save the confirmation email, the final cancellation screen, and the first bank statement that shows no new Performance Golf charge because that becomes your clean baseline if a later billing error appears.

Common cancellation mistakes that can cost you money

Using the wrong cancellation channel

A classic mistake is cancelling on the website when the subscription actually runs through Apple or Google. In that situation, the web request may not stop the platform billing, so the subscription keeps renewing until you cancel inside App Store or Google Play.

Real-world example: you delete the app from your phone, assume it is done, and then see another charge on your next statement. The fix is to identify the original billing source before you cancel anything.

Waiting until the billing day

Because Performance Golf renews automatically at the end of each billing cycle, cancelling on the exact renewal date is risky. A request sent too late in EST time may reach support after the system has already processed the next charge.

A better habit is to cancel several days early and set a calendar reminder one week before renewal. This is especially useful from the Philippines, where the support team works on a United States schedule.

Expecting an automatic refund

Many users assume cancellation means an immediate prorated refund. The published policy does not support that assumption, and it even mentions a 60 day notice period plus a possible $100.00 (₱5,600) administrative charge in some cases (demoportal.ygponline.net).

If you want a refund, ask for it clearly and provide a reason with evidence. Do not rely on cancellation alone to trigger money back to your card.

Not saving confirmation proof

Some of the negative review themes involve delayed replies and continued billing concerns. If you close the browser before saving the final screen or do not keep the email confirmation, proving your cancellation later becomes harder than it needs to be.

The fix is simple: save screenshots, download the email, and keep one folder with everything in it. That takes two minutes and can save weeks of back-and-forth with support or your bank.

A side-by-side recap of every cancellation route

Comparison table

Key takeaway for choosing your route

The fastest route is usually the same place where you started the subscription: website for web billing, App Store for Apple billing, and Google Play for Android billing. Registered mail is slower, but it can be useful when you need stronger proof or your online account is no longer accessible.

No single method fits every case. If you are close to renewal, use the billing platform immediately and follow up by email so you have both speed and a written record.

What to do after cancelling so the issue stays closed

Immediate follow-up steps

Right after cancelling, check for two things: an on-screen confirmation and a confirmation email. Screenshot both, write the cancellation date in your notes app, and create a reminder for your next expected billing date so you can verify no new charge appears.

If your account still shows an active plan after you cancelled, contact support the same day at [email protected]. Send the screenshot and ask them to confirm the exact final access date and that auto-renewal is disabled.

Monitor your card, GCash, or Maya and know when to escalate

Watch your payment method for at least 60 days after the statement date tied to the last legitimate charge. If a new charge appears after cancellation, dispute it promptly with your bank, credit card issuer, GCash, or Maya, and include your screenshots as evidence.

For Philippine users, this is where BSP-linked banking dispute practice and DTI consumer complaint channels become relevant. Merchant first, payment provider second, DTI if the problem remains unresolved is the cleanest order.

Alternatives if you are moving on

If you still want golf-related services after cancelling, the research lists a few alternatives. Golfzon Golf Simulators focuses on realistic simulator play, while Golf Depot and Custom Golf Shop Philippines are more useful if you want gear, accessories, or custom-fitted clubs rather than a recurring coaching subscription.

Golfzon is priced far above a normal membership at $10,000.00 to $50,000.00, roughly about ₱560,000 to ₱2,800,000, so it is clearly a different category. Golf Depot and Custom Golf Shop Philippines are more practical for many local golfers because they are product-based rather than subscription-based.

Useful links

• Performance Golf terms of service
• Performance Golf FAQ and help page
• Apple subscription cancellation guide
• Google Play subscription cancellation guide
• Department of Trade and Industry Philippines

Where to send a written cancellation notice

Postal address for formal cancellation letters

If you want to send a physical cancellation notice, use the Customer Care address listed in the service context:

• Performance Golf, Customer Care, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, United States

Include your full name, account email, last charge date, amount paid, and a short request to cancel renewal immediately. Email or account cancellation is usually faster, but a posted notice can help if you need extra proof that you sent a formal request.

When a physical letter makes sense

A written letter is most useful when the web portal fails, support is not responding, or you are preparing a stronger evidence trail before filing a payment dispute or DTI complaint. Send it as soon as possible because postal delivery from the Philippines to Florida can take several business days.

If time is tight, do not rely on mail alone. Use web, App Store, Google Play, or email on the same day so you have the fastest possible stop request while the letter serves as backup documentation.