Cancel PIXIV online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pixiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pixiv: Easy Method
What is Pixiv
Overview
Pixiv is an online community and platform for artists, illustrators, and fans to share artwork, manga, and related content.
It offers free accounts plus a paid Pixiv Premium subscription that adds visibility and feature enhancements.
Services
Services include image hosting, ranking pages, bookmarks, artist pages, and a commission system called Pixiv Request.
Subscriptions are managed either directly via the Pixiv website or through app stores (Google Play or Apple App Store).
How to cancel Pixiv
Cancel via web (credit card / PayPal)
- Sign in at pixiv.net.
- Go to "Edit pixiv Premium membership information" in account settings.
- Follow the on-screen option to cancel; premium features remain until the paid period ends.
Cancel via mobile app stores
- Google Play (Android): Open Google Play → My apps → Subscriptions → pixiv → Cancel.
- App Store (iOS): On iPhone go to Settings → App Store → Apple ID → Subscriptions → pixiv → Cancel Subscription.
- Note: Cancels through stores take effect at the end of the current billing period; features continue until then.
What happens when you cancel
Access after cancellation
After cancelling a paid Pixiv Premium subscription, premium features remain available until the end of the paid subscription period.
No pro‑rata reduction of access occurs; access lasts for the full interval you paid for.
Renewal and processing timing
- Unsubscribe more than 24 hours before renewal to prevent the next charge; cancellation within 24 hours may not stop renewal.
- Cancelling via App Store or Google Play can show a 1 - 3 day lag before taking effect; charges during that lag are still possible.
Will I get a refund?
General Pixiv Premium refund policy
Pixiv does not offer day‑by‑day refunds for unused parts of a subscription; cancellations do not automatically trigger refunds.
Official refunds are generally limited and are not provided for unused days except in exceptional technical-error cases.
Exceptions and Pixiv Request
- Pixiv Request: If cancelled before a creator posts work, payment authorization is cancelled immediately and a refund is issued (about a week).
- If a request is cancelled after work is posted, a refund may still be processed but timing varies by payment method (about a week typical).
- User reports indicate refunds are sometimes refused or delayed; outcomes can vary in practice.
Pixiv plans and pricing
Available web plans (outside Japan)
Pixiv publishes US$ pricing for web subscriptions paid by credit card or PayPal outside Japan.
App Store and Google Play usually charge in local currency (NZ$) via each platform; official NZ$ rates are not published.
Pricing table
| Plan | Price | Period | Notes |
|---|---|---|---|
| Monthly (web: credit card or PayPal, outside Japan) | US$ 4.15/month | Monthly | Standard Pixiv Premium via web |
| 3‑Month Long‑Term (web) | US$ 12.04 per 3 months | 3‑Month | 3% discount vs monthly |
| 6‑Month Long‑Term (web) | US$ 22.82 per 6 months | 6‑Month | 8% discount vs monthly |
| 12‑Month Long‑Term (web) | US$ 41.41 per 12 months | 12‑Month | 16% discount vs monthly |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under NZ law the Consumer Guarantees Act requires services to be provided with reasonable care and skill and within a reasonable time.
If Pixiv's service fails (for example subscription management faults), NZ users may be entitled to remedies such as refund or cancellation.
Fair Trading Act and cooling-off
- The Fair Trading Act prohibits misleading or deceptive conduct; Pixiv must accurately represent pricing and refund terms.
- There is no statutory 14‑day cooling‑off right in NZ for digital subscriptions like Pixiv Premium, except in limited contexts.
Customer experiences
Positive feedback
- Users value Pixiv as a major platform for manga and Asian-style artists and praise the Pixiv Request escrow system.
- Some report smooth commission refunds when creators cancel or miss deadlines.
Negative feedback
- Common complaints include charges after cancellation attempts and difficulty obtaining refunds.
- Other issues reported: login problems, restrictive external-link rules, slow or missing support responses, and intrusive app ads.
Documentation checklist
What to prepare before contacting support
- Account email and username used on Pixiv.
- Receipt, payment method details, and date of the charge you want addressed.
- Screenshot of subscription status in your Pixiv account or app store subscription page.
Additional useful items
- Any cancellation confirmation screens or emails from Pixiv, Google Play, or Apple.
- Record of attempts to cancel (dates/times) if renewal occurred despite cancellation.
Common mistakes
Mixing up purchase platforms
Many users try to cancel on the Pixiv website when the subscription was bought through Google Play or the App Store.
Always check which platform processed the payment, because cancellations and refunds are handled by that platform.
Timing and refund expectations
Users often cancel within 24 hours of renewal expecting to avoid the next charge; cancellations within 24 hours may not prevent renewal.
Expect no pro‑rata refunds for unused days; assuming you will receive a partial refund is a common error.
Comparative recap
Quick comparison
The table below compares cancellation method, refund likelihood, and timing for common purchase channels.
Comparison table
| Platform | How to cancel | Refund policy | When cancellation takes effect |
|---|---|---|---|
| Web (credit card / PayPal) | Cancel via "Edit pixiv Premium membership information" on pixiv.net | No day‑by‑day refunds for unused days; refunds rare except technical errors | Effective at end of current paid period; access remains until then |
| Google Play (Android) | Google Play → My apps → Subscriptions → pixiv → Cancel | Platform handles refunds; Pixiv generally does not refund unused days | Cancellation effective at end of billing period; 1 - 3 day processing lag possible |
| App Store (iOS) | iPhone Settings → App Store → Apple ID → Subscriptions → pixiv → Cancel | Apple handles refunds; Pixiv refunds are limited - expect denial for unused days | Effective after the current period; store processing may show delays |
After cancelling
What to monitor
- Check your email for cancellation confirmations from Pixiv or your app store.
- Monitor your bank/card or app store account for any unexpected charges for 1 - 3 days after cancelling.
Useful links and next steps
- pixiv.net (main site)
- Google Play subscriptions help
- Apple subscriptions and purchases
- Consumer Protection New Zealand
Address
Pixiv corporate address
Pixiv's head office (Japan) is the official postal address for inquiries and legal notices.
JPR Sendagaya Building 6F, 4‑23‑5 Sendagaya, Shibuya‑ku, Tokyo 151‑0051, Japan
Notes on contacting from New Zealand
There is no separate New Zealand postal cancellation address; online cancellation via account settings or the app stores is the required method.
If you seek remedies under NZ law, keep documentation and consult Consumer Protection New Zealand for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.