Cancel Reform: Easy Method

What is Reform

Overview

Reform (also referred to as Your Reformer in some materials) is a subscription service and equipment retailer offering guided fitness content, coaching packages and physical reformer equipment.

What the service includes

Offerings include a downloadable app for iOS/Android, online coaching packages, and physical reformer beds and accessories sold through the website.

How to cancel Reform

Cancel via mobile app / app store

• If you subscribed through the iOS or Android app, cancel through the relevant app store (App Store or Google Play).
• Complete cancellation at least 24 hours before the next billing period to avoid auto‑renewal.
• App Store listing: Your Reformer on the NZ App Store.

Cancel via website, direct debit or email

• If you subscribed on the website or by direct debit, cancel via your account settings where available.
• If you cannot cancel online, contact the support email: [email protected].
• Allow for any notice period specified by your plan - this can be up to 30 days depending on provider terms.

Special rule for older subscriptions

• Subscriptions started prior to April 2023 require cancellation at least 14 days before the end of the current billing period.
• For these older subscriptions, cancellation must be made by emailing [email protected].

What happens when you cancel

Access after cancellation

When you cancel, your access typically continues until the end of the paid billing period.

Access end dates depend on the billing cycle and the method of subscription (app store vs website).

Auto-renewal and billing

Cancelling before the renewal cut‑off prevents automatic renewal for the next billing period.

App store cancellations must be processed through the store to stop auto‑renewal; website cancellations stop payments per provider terms.

Data and account handling

Your account data and settings may be retained by Reform according to their privacy policy and terms.

Request account deletion or data export by contacting support if you need those actions after cancellation.

Will I get a refund?

Standard refund policy

All subscription fees are stated as non‑refundable and no credits are offered for partially used periods under the provider's terms.

Expect refunds to be handled according to the specific payment channel (app store refunds routed through that store).

Exceptions and consumer law

• Under Australian Consumer Law, for a major failure you may be entitled to cancel and receive a refund for the unused portion or compensation for diminished value.
• NZ consumers may have similar remedies under local consumer laws for major failures of service or goods.

Physical equipment returns

• Returns accepted for Studio, Original and Folding bed types within 14 days of delivery, but a return shipping fee of AUD $250+ applies.
• Refunds for returned equipment exclude original shipping and any return shipping costs.
• Some accessories (apparel, socks, mats, sale items) are not returnable or refundable if worn, used or marked down.

Reform plans and pricing

Pricing availability

Public NZ‑specific subscription prices are not shown in official listings.

The app is free to download from the NZ App Store; subscription costs are displayed after sign‑up or within the app.

Representative table

Your consumer rights in New Zealand

Key NZ consumer protections

New Zealand consumers are protected by laws including the Consumer Guarantees Act (CGA) and the Fair Trading Act.

These laws require services and goods to meet acceptable quality, be fit for purpose and match descriptions provided.

Remedies for failures

• If a service or product has a major failure, you may be entitled to a refund, replacement or compensation for reduced value.
• For minor failures, the supplier may be allowed to repair or remedy the issue within a reasonable time.

Where to get help

• Contact the Commerce Commission or Citizens Advice Bureau NZ for guidance on consumer rights and dispute steps.
• Consider bank chargeback or payment disputes for unauthorised renewals if you cannot resolve the issue with the provider.

Customer experiences

Positive feedback

Many users praise helpful consultants, a professional planning process and high‑quality equipment in reviews.

Positive notes highlight attentive support and effective product design where service and delivery go well.

Negative feedback

Some customers report significant delivery and installation problems such as missing or mis‑sized parts and delays.

Complaints include poor communication, difficulty managing changes and responsibilities being unclear during installation.

Takeaway

• Expect good product quality but allow extra scrutiny of delivery and installation scheduling.
• Keep records and photos in case you need to escalate service or returns matters.

Documentation checklist

What to prepare before you cancel

• Account username/email and subscription ID or order number.
• Proof of purchase: receipt, payment confirmation or bank statement.
• Dates: subscription start date and next billing date.

For equipment returns or installation issues

• Photos of any damaged or incorrect items and notes from installation visits.
• Delivery paperwork and tracking information.
• All communications with Reform (emails, messages, call notes).

Common mistakes

Missing the cancellation window

One common error is cancelling too late - app store subscriptions must be stopped at least 24 hours before renewal.

For website/direct debit plans, failing to allow for the plan's notice period can mean an extra billing cycle.

Failing to use the correct channel

Attempting to cancel a store subscription via the website (or vice versa) can leave the subscription active.

Always cancel through the same channel used to subscribe: the app store for in‑app purchases, account settings or support email for web/direct debit.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation

Check for a confirmation email and your account status to verify the cancellation has been processed.

Monitor your payment method for any unexpected renewals and save any confirmation screenshots.

Useful links and next steps

• App Store listing: Your Reformer on the NZ App Store
• Terms & conditions: App subscription terms & conditions
• Warranty and returns: Warranty and return policies
• General support email: [email protected]
• NZ consumer help: Consumer Protection (New Zealand)

Address

Postal address on record

Reform Magazine

86 Tavistock Place, London WC1H 9RT, United Kingdom

Notes about addresses

This is the only available postal address located in public materials; no New Zealand‑specific postal address was found.

For subscription or support matters, using the support email is recommended as the primary contact channel.