Cancel Relive: Easy Method

What is Relive

Overview

Relive is a mobile and web app that creates short videos of outdoor activities by combining GPS tracks, photos and music into shareable "relive" movies.

The app offers a free tier and a paid Relive Plus subscription with additional editing, HD export and higher limits on photos and activity length.

Core features

Relive automatically maps routes, syncs photos and adds music to generate activity videos for running, cycling, hiking and other outdoor sports.

Paid features include higher photo limits, longer activities, HD output and extra customization options.

How to cancel Relive

Cancel via the platform you used

• App Store (Apple): Open your Apple ID settings, go to Subscriptions and cancel Relive Plus there.
• Google Play: Open the Google Play Store app, tap Profile > Payments & subscriptions > Subscriptions and cancel Relive Plus.
• Web subscription: Sign in at the Relive website and manage or cancel your subscription from your account settings.

Important cancellation notes

• You can cancel at any time during a paid period or free trial via the platform where you subscribed.
• Uninstalling the app does not cancel the subscription; you must cancel through Apple, Google or the Relive website.
• For step-by-step guidance, see Relive Support: How to cancel a Relive Plus subscription.

What happens when you cancel

Access after cancellation

Your Relive Plus access continues until the end of the current billing period or free trial after you cancel.

Features tied to the subscription remain available until that expiry; they do not cease immediately on cancellation.

Renewals and account state

Auto-renewal stops after cancellation, so you will not be charged at the next renewal date.

Account data and created activities typically remain in your account; Relive support documentation should be consulted to request deletion if desired.

Will I get a refund?

Relive refund policy (summary)

Cancelling does not automatically result in a refund. Refunds are handled according to Relive’s policy and the store you used to subscribe.

Relive may issue refunds only where their policy or the platform’s rules permit.

Eligibility for a refund

• You may request a refund within 14 days of your subscription Start Date if you have not logged in or used the app during that period.
• The Start Date is when you first subscribed or began a free trial, not a later renewal.
• If eligible and approved by Relive, your payment will be refunded. See Relive Support: Can I get a refund on my subscription?.

Relive plans and pricing

Pricing table

Price notes

Prices are listed as shown in the New Zealand App Store and should reflect NZD charges.

No other plan variants were found in the available data.

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand consumer law does not automatically grant a 14-day cooling-off right for digital subscriptions bought online or in-app.

Refunds are not automatic; they depend on the provider’s policy or specific guarantees under consumer law.

Consumer Guarantees Act and online services

The Consumer Guarantees Act may apply when a service is faulty or not as described, but digital subscription outcomes vary by circumstance.

For general guidance on terms and guarantees see Consumer NZ: Terms and conditions.

Customer experiences

Public review availability

No user reviews specific to Relive in New Zealand were found on Trustpilot or ProductReview NZ according to available checks.

That means local, published feedback is limited or not indexed on those review platforms.

What this implies

With few publicly available local reviews, rely on official support documentation and store reviews in your country for practical guidance.

When in doubt, contact Relive Support for account-specific questions before taking action.

Documentation checklist

What to prepare before cancelling or requesting a refund

• Your Relive account email and username.
• Proof of subscription: receipt, invoice or credit card transaction showing the Start Date.
• Dates and evidence showing you did not log in or use the app (if requesting a 14‑day refund).
• Platform used to subscribe (Apple App Store, Google Play, or Relive website).

How to present your case

• Take screenshots of receipts and subscription entries in the App Store or Google Play where applicable.
• Include clear timelines: subscription Start Date, cancellation date and any usage dates.
• Send all documents when contacting Relive Support to speed up resolution.

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app cancels the subscription. This does not stop billing.

Always cancel via the store or website used to subscribe to prevent unexpected renewals.

Cancelling in the wrong place or missing proof

Another common error is cancelling in a different account/store than the one used to subscribe (e.g., different Apple ID or Google account).

Lack of receipts or Start Date details can delay refund requests, so keep transaction records handy.

Comparative recap

Quick comparison

Key takeaways

Monthly gives flexibility; annual provides lower effective monthly cost for committed users.

Cancellation rules are the same regardless of billing period: cancel via the original platform and expect access until period end.

After cancelling

Where to get help

• Relive cancellation guide: Relive Support - Cancel subscription
• Relive refund information: Relive Support - Refunds
• General guidance for subscriptions via Apple or Google: How to cancel subscriptions purchased via Apple or Google Play

Next steps after cancellation

Confirm cancellation via the store or web account and keep confirmation emails or screenshots for your records.

If you believe you meet refund eligibility, submit the required documentation promptly to Relive Support.

Address

Registered company address

Relive B.V., Postbus 21719, 3001AS Rotterdam, Netherlands.

Correspondence guidance

For formal correspondence from New Zealand, send enquiries to the registered address above or contact Relive Support via their help pages.

Using the support portal links above is usually faster for subscription or refund requests than postal mail.