Cancellation Relive: Easy Method

What is Relive

Relive as a fitness app and subscription service

Relive is a fitness app focused on outdoor activities such as running, cycling, hiking, and walking. Its paid offer is called Relive Plus, and the main pitch is simple: turn your GPS route into a 3D video with photos, music, HD export, and more editing control "as of March 2026" (relive.com).

If you are in the Philippines, here is the part that usually causes confusion: Relive runs on a subscription model with auto-renewal, and deleting the app does not stop billing. Many users only realize this after the next charge appears, which is why cancellation needs to happen inside the correct billing channel, not on your home screen.

What users actually pay for

Relive Plus adds features that free users do not get, including up to 100 photos in a video, music, HD video output, longer activity support above 12 hours, speed control, title edits, color themes, and removal of end credits (relive.com). These are quality-of-life upgrades, not essentials for basic route recording.

The truth is, most people subscribe for two reasons. One is the 7-day free trial, and the other is the promise of better-looking shareable activity videos. If you signed up quickly during a trial, take note that the plan renews automatically unless you cancel before the renewal date (support.relive.com).

Availability, pricing, and billing behavior in the Philippines

Relive is available through the web, App Store, and Google Play, which matters because the cancellation route depends on where you originally subscribed. Official support confirms web cancellation through your account settings, plus separate cancellation flows for iOS and Android store subscriptions (support.relive.com).

The published annual price for Relive Plus is $38.99 (₱2,189)*, based on the March 2026 price and a conversion of 1 USD = 56 PHP (relive.com). Local PHP billing is not clearly standardized on the official site, so your exact amount may differ slightly depending on Apple, Google, exchange rates, and taxes.

How to cancel Relive without getting billed again

Before you tap anything, do these checks

A lot of cancellation problems start because users cancel in the wrong place. Before you begin, open Relive and note your current billing channel, your next renewal date, and whether you are on a 7-day free trial or a paid annual plan. Save a screenshot of the plan page and your payment receipt.

If you care about your old activity videos, export or save anything important before canceling. Relive does not clearly explain post-cancellation data retention in the available support pages, so the safe move is to keep your own copies before your Plus access ends.

• Screenshot your current subscription page
• Check whether billing is via web, App Store, or Google Play
• Save your latest receipt or transaction email
• Note the exact renewal date in your calendar
• Export any videos or photos you still need

Cancel through the website account settings

If you subscribed directly with Relive on the web, the official click path is straightforward. Log in to your Relive account, go to account settings, open the Subscription or Billing section, and follow the prompts to cancel your subscription (support.relive.com).

This is the cleanest route for direct subscriptions, but users still miss one detail: you must complete the whole flow until you see confirmation. Closing the page halfway, logging out early, or uninstalling the app will not cancel the plan. You can also use Relive's help guide here: Relive cancellation help.

Cancel on iPhone or iPad through App Store

If you subscribed on iOS, cancellation must be done in App Store, not inside the Relive app. Open App Store, tap your profile icon at the top right, open Subscriptions, tap Relive Plus, then tap Cancel Subscription and confirm (support.relive.com).

This is where Filipino users often get annoyed. The app may not show a visible cancel button because Apple controls the billing. If you cannot find Relive Plus in your App Store subscriptions, that usually means you did not subscribe through Apple and need to switch back to web or Google Play.

Cancel on Android through Google Play

If your subscription was started through Google Play, open Google Play Store, open the menu, go to Subscriptions, select Relive Plus, tap Cancel Subscription, and follow the on-screen steps (support.relive.com). On newer Android versions, the path may also appear under profile icon > Payments and subscriptions > Subscriptions.

Just a reminder: uninstalling Relive from Android does not stop billing. That point appears directly in official support, and it is one of the most common reasons users in the Philippines report surprise renewals after they thought they had already left the service (support.relive.com).

Email support, no phone line, and postal option

Relive does not list a public customer service phone number, and no live chat is available in the verified support data. The working support channel is email at [email protected], plus the help center articles. Support hours are not specified, so expect replies to depend on queue volume.

Email is useful if you have a billing error, lost access early, or need written proof that you contacted support. Include your account email, transaction date, amount charged, device type, and screenshots. If you prefer a paper trail by post, you can send a cancellation letter to the Philippine address below. Some users now use services such as Postclic for a timestamped digital registered letter instead of traditional registered mail when they want stronger proof of sending and receipt.

After cancellation, what changes on your account

Access usually stays until the end of the current period

According to Relive support, if you cancel after the refund window, you keep access to Relive Plus until the end of your current subscription period, and no refund is issued for the unused portion (support.relive.com). In plain terms, if your annual plan renews on June 30 and you cancel on June 10, access should normally remain until June 30.

There is one warning sign from user feedback, though. One Google Play reviewer said Plus access disappeared less than a day after cancellation even though support language suggested access would continue. That does not prove a general rule, but it is a good reason to screenshot your active features right after canceling.

What happens if you do nothing

Relive subscriptions renew automatically unless canceled before the renewal date, and the same applies to the free trial (support.relive.com). If you forget to cancel a 7-day trial, it converts into a paid subscription automatically.

There is no minimum commitment duration stated in the support material. That means you can cancel at any time, but timing still matters because canceling after renewal usually stops the next cycle, not the charge that already happened.

Data and saved content after your plan ends

Relive does not clearly state in the available cancellation support pages how long your data, videos, or account history remain after cancellation. That gap matters if you have years of rides, hikes, or shareable videos stored in the app.

The practical move is to assume your paid features end on the final day of the current cycle and to export anything valuable before then. Save finished videos locally, keep original photos on your phone or cloud storage, and keep a copy of your latest billing receipts in case a dispute comes up later.

Relive refund rules and the terms that matter most

When a refund is possible

Relive says you may cancel within 14 days from the start date and get a refund, but only if you have not logged in or otherwise used the app (support.relive.com). The start date means the day you signed up for the subscription or free trial, not the most recent payment date.

That condition is strict. If you opened the app, tested features, or used the service during the first 14 days, your refund chance drops sharply under Relive's own policy. This is why many users feel blindsided: they see "14 days" and assume it works like a broad no-questions-asked refund. It does not.

How to request a refund in practice

If the charge came from a direct Relive subscription, email [email protected] with your account email, transaction date, amount, reason for refund, and screenshots showing your cancellation date. If the issue is a billing error, Relive specifically says to contact support for assistance, although the exact internal process is not described in the help pages (support.relive.com).

If payment went through Apple or Google, refund handling may also depend on that store. Even then, send a short written note to Relive support so you have a timestamped record. For users in the Philippines, that paper trail becomes useful if you later need to escalate the case with your bank, GCash, Maya, or a regulator.

Auto-renewal, trial conversion, and governing terms

Relive's support pages say the subscription renews automatically unless canceled before the renewal date, and the free trial also renews automatically unless canceled before it ends (support.relive.com). No minimum commitment period is specified, which is good for flexibility but easy to forget during a short trial.

The terms indicate Dutch law applies and disputes fall under the courts in Rotterdam, Netherlands. For a user in the Philippines, that does not cancel your local consumer protections in practice when the issue is an online billing complaint, but it does show why store records, email evidence, and local bank dispute channels matter.

Chargeback as a last resort in the Philippines

If you canceled properly but were still charged, or if the charge was unauthorized, ask your bank, card issuer, GCash, or Maya for a dispute or chargeback. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to question a transaction, so do not wait too long.

For online subscription complaints, DTI can also help under the Consumer Act of the Philippines, Republic Act No. 7394. The strongest evidence is simple: cancellation confirmation, screenshots of the subscription page, the billing receipt, and a short timeline showing when you canceled and when the charge happened.

Relive plans and pricing in Philippine Peso

Current subscription pricing

Prices are approximate, converted from USD at 1 USD ≈ 56 PHP. Your actual amount in the Philippines may differ slightly on the official checkout page, App Store, or Google Play.

Is the annual plan worth it

The verified public pricing available here is the annual Relive Plus plan at $38.99 (₱2,189)* (relive.com). Raw platform data also mentions monthly or yearly options through in-app purchase channels, but no verified monthly amount appears in the approved sources, so the yearly plan is the only solid figure to rely on in this guide.

If you only use Relive for a one-off hiking season, race prep, or a few cycling trips, ₱2,189 per year may feel steep for mostly video and editing extras. If you make regular route videos and want HD export, music, and longer activity support, the annual plan makes more sense than casually renewing and forgetting about it.

Your rights in the Philippines when Relive billing goes wrong

Which rules matter to a Philippine user

For users in the Philippines, the main local framework is the Consumer Act of the Philippines, Republic Act No. 7394, enforced through the Department of Trade and Industry or DTI. For card and e-wallet disputes involving continued or unauthorized charges, BSP complaint channels and your bank's own dispute process also matter.

There is no broad universal cooling-off period for every online subscription under Philippine law in the same way some users expect from other markets. That is why Relive's own 14-day policy becomes important, but only under its condition that you have not logged in or used the app (support.relive.com).

How Relive's policy compares with local consumer practice

Relive offers a 14-day cancellation and refund window from the subscription or trial start date, provided the app has not been used (support.relive.com). That is more specific than general local online commerce practice, where refund windows often depend on the seller's policy unless a misleading charge or unfair practice is involved.

If your issue is not buyer's remorse but a continued charge after a valid cancellation, your strongest angle is usually proof of unauthorized or erroneous billing. In that situation, DTI and your payment provider are often more useful than arguing over whether you simply changed your mind.

How to file a complaint

Start by sending a concise complaint to Relive support with your account email, cancellation date, screenshots, amount charged, and the exact relief you want, such as refund or access restoration. If there is no satisfactory reply, file a complaint with DTI and separately contact your bank, credit card issuer, GCash, or Maya for a billing dispute.

For DTI, prepare your ID, screenshots, order receipt, subscription page, and all email exchanges. For bank disputes, submit the same file set plus the date shown on your statement. In practice, clear evidence works better than a long story.

Useful authorities and contacts

DTI is the main consumer body for subscription complaints under RA 7394, while BSP is relevant for payment disputes and bank-supervised institutions. Since the issue here is a digital subscription, these are the two local channels that matter most if support does not resolve your case.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Overall verdict from the available feedback

Based on the research set here, cancellation looks simple on paper but less reliable in real-world experience. The available review sample is small, with 0 positive and 1 negative unique review, so the evidence is limited, but the only cited user report is about an unexpected charge and loss of Plus access after canceling.

Common local issues also point to difficulty canceling through the app interface and frustration around GPS accuracy during activities. So the balanced verdict is this: the official steps are short, but users can still run into billing confusion if they do not identify the right billing channel early.

Recurring themes and source summary

Individual user feedback

• "I used this app for a few years. great for what I needed it for. Recently during subscription renewal I have decide to cancel but payment had already been progress. The help/support page stated no refunds for cancellation but can still have access to the Relive Plus features during remaining subscription period. I found that's not true, after I canceled my subscription not even a day later, I no longer have access to Relive Plus features." (Google Play Store)

Because only negative review evidence is available in this dataset, it is fair to say the feedback is incomplete. On the positive side, the product itself still appeals to runners and cyclists who want attractive 3D recap videos, which is why many users stay despite the billing friction.

Documents to prepare before and after you cancel

What to save before cancellation

The best cancellation file is small but complete. Before you cancel, save a screenshot of the plan page, the renewal date, your account email, and at least one receipt showing the amount charged, such as $38.99 (₱2,189)* for the annual plan if that is what you paid.

If you subscribed during a 7-day free trial, capture the trial end date too. That single screenshot can be the difference between proving a timely cancellation and getting stuck in back-and-forth support emails later.

What to save for refund or dispute requests

For refunds, collect the transaction ID, receipt email, statement line from your card or e-wallet, and screenshots of the cancellation confirmation page. If support replies by email, keep the full thread and do not delete the subject line because it helps show the timeline.

After cancellation, check your next statement and save a screenshot showing no new Relive charge. If a charge still appears, your evidence bundle is already ready for support, DTI, or a BSP-related payment dispute channel.

Common mistakes that lead to extra charges

Deleting the app instead of canceling the subscription

This is the biggest trap and Relive states it clearly: uninstalling the app does not cancel the subscription (support.relive.com). A common scenario is deleting the app from your phone, assuming billing stops, then seeing the renewal on your next card or e-wallet statement.

The fix is simple. Always cancel through the exact billing source: web account settings, App Store, or Google Play. Delete the app only after you receive cancellation confirmation.

Using the wrong billing channel

Many users try to cancel inside the app even though Apple or Google handles the payment. That causes delays, especially during a free trial when one day can be enough to trigger a paid renewal.

If Relive Plus does not appear in App Store subscriptions, you probably did not subscribe through Apple. If it does not appear in Google Play subscriptions either, go back to the web account path and check your receipts for the original merchant.

Canceling after renewal and expecting a pro-rated refund

Relive says no refund is issued for the unused portion once you are beyond the 14-day refund window (support.relive.com). Users often cancel a day or two after an annual renewal and expect a partial refund for the remaining months. That is not how Relive describes the policy.

The safer habit is to set a calendar reminder three days before renewal. That gives you time to cancel properly and save evidence in case the store or website is slow.

Not saving confirmation proof

One negative review in the dataset describes both a processed payment and early loss of Plus access. Cases like that are messy because you may need to prove two things at once: when you canceled and what benefits you should still have had.

The solution is to save the final confirmation screen, the email confirmation, and one screenshot showing your Plus status right after cancellation. This takes less than a minute and can save hours later.

Relive cancellation methods compared side by side

Comparison table

Key takeaway from the options

All four methods can work, but they solve different problems. Web, App Store, and Google Play are fastest when you know exactly where you subscribed. Registered mail is slower, usually around 5 to 10 business days, but it creates stronger evidence if you need to document a dispute.

No cancellation fee or early termination fee was found in the available terms data. That means the real risk is not an exit penalty but missing the billing deadline or using the wrong cancellation route.

After you cancel: the checks that save you stress

Immediate follow-up steps

Right after canceling, verify that auto-renew is turned off on the same screen where you ended the subscription. Then screenshot the status, save any email confirmation, and add a reminder for your final access date, such as the end of the current annual period.

If you canceled during a free trial, check again within a few hours. Trial dashboards sometimes update slowly, and a second screenshot showing the canceled status can help if a charge appears later.

Watch your statement and know when to dispute

Monitor your card, GCash, Maya, or bank statement through the next billing cycle. If a new Relive charge appears after a valid cancellation, contact support immediately and file a dispute with your payment provider. In the Philippines, many card disputes should be raised within 60 days from the statement date.

For unresolved cases, DTI handles consumer complaints under RA 7394, while BSP-related channels are useful for bank and payment disputes. The golden rule is simple: never file a chargeback without saving your cancellation proof first.

Alternatives if you still want activity tracking

If you are leaving Relive but still want route tracking or shareable activity data, three practical alternatives stand out. Komoot focuses on outdoor route planning and navigation, Strava is stronger for training data and social features, and AllTrails is useful for discovering hiking and biking routes.

Price-wise, Komoot and Strava are listed around $59.99 (₱3,359)* per year, while AllTrails is around $29.99 (₱1,679)* per year based on the research set. If your main issue with Relive is billing friction rather than features, compare the trial terms and cancellation path before you subscribe again elsewhere.

Useful links

• Official Relive Plus page
• Official cancellation steps
• Official refund policy
• Official free trial cancellation guide
• Department of Trade and Industry

Cancellation address and offline contact option

Physical mailing address in the Philippines

If you want to send a written cancellation notice or document a dispute by post, use this address:

• Ground Floor (Unit 1) DPC Place Building, 2322 Don Chino Roces Avenue, Makati City 1232, Philippines

This address is useful if you need a formal paper trail, but for speed, the web account, App Store, Google Play, and support email are usually more practical for Relive-related billing issues.

Best way to use the address without slowing yourself down

If you send a letter, include your full name, account email, date of charge, amount, cancellation request, and copies of receipts. Also send the same complaint by email to [email protected] on the same day so you have both digital and postal evidence.

For most users in the Philippines, the fastest path is still online cancellation plus saved screenshots. The postal address is best treated as a backup option when you want extra proof, not as the only way to stop billing.