Cancel REMI online
Serviço de cancelamento N.º 1 em Portugal
4.9Calculated on 5.6K reviews
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Remi.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Remi: Easy Method
What is Remi
Product overview
Remi is a consumer brand offering anti-grinding night-guard kits and related sleep products, plus a mobile app product (Remini) with in-app purchases in some markets.
How Remi operates
Remi sells physical products via an online store and offers mobile app purchases through the Apple App Store and Google Play.
Some services are provided via subscription models or in-app purchases; cancellation and refund routes can differ by purchase type.
How to cancel Remi
Cancel physical-product subscriptions or shop orders
- Email Remi customer support requesting cancellation and confirmation of the cancellation. Many NZ customers report needing to contact support by email to cancel recurring orders or kits.
- If email does not work, send a signed cancellation letter by post to the registered office (see Address section) and keep a tracked delivery receipt.
Cancel in-app purchases and mobile subscriptions
- iOS subscriptions: cancel via your Apple ID Subscriptions in the App Store; Remi support cannot cancel App Store subscriptions for you. See Remini help.
- Android subscriptions: cancel via Google Play > Subscriptions; Remi support cannot cancel Google Play subscriptions for you.
- Some VIP subscriptions can be cancelled in the mobile app under "Manage subscription" per third-party help guidance.
What happens when you cancel
Access and service termination
When a subscription or service is cancelled, access typically continues until the paid period expires unless otherwise specified by the seller.
One-time in-app purchases (e.g., Full Access) are usually permanent and not affected by subscription cancellation.
Renewals and data
Cancelling prevents future automatic renewals but does not erase any account data unless you request deletion from support.
Always request written confirmation of cancellation and keep correspondence for at least several months in case of billing disputes.
Will I get a refund?
General refund policy highlights
Refunds for physical products may be possible if items are unused, in original packaging and you can provide a photo as proof.
Sale items are often non-refundable; partial refunds or deductions may apply depending on condition.
Exceptions and damaged items
- If a product arrives damaged, report it to support within 24 hours for possible replacement or refund as specified in the seller’s policy.
- There is no publicly stated automatic 14-day cooling-off right in the vendor policies; statutory consumer rights may still apply (see consumer rights section).
- User reports indicate difficulties obtaining refunds and requests for returns at customers’ cost in some cases.
Remi plans and pricing
Available plans
Below is the available purchase option identified for New Zealand users as of early 2026.
| Plan | Price | Period | Features |
|---|---|---|---|
| Full Access (one-time in-app purchase) | NZ$6.99 | One-time | Unlocks full access via in-app purchase |
Pricing notes
No recurring subscription price was identified for in-app purchases in the New Zealand App Store; only a one-time Full Access purchase is listed.
Physical product pricing and subscription offers may vary; always confirm the checkout price and renewal terms before purchasing.
Your consumer rights in New Zealand
Statutory protections
Under the Consumer Guarantees Act (CGA) goods must be of acceptable quality and match their description, and services must be supplied with reasonable care and skill.
Fair Trading and refunds
The Fair Trading Act requires clear disclosure of key terms; unclear subscription traps or undisclosed automatic renewals may breach the Act.
If a product fails to meet guarantee standards you may be entitled to a repair, replacement or refund even if the seller’s policy says "no refunds".
Customer experiences
Positive feedback
Many reviewers praise product comfort, slim design and effectiveness at reducing teeth grinding compared with custom dentist guards.
Several customers also report helpful, responsive customer service in guiding impressions and issuing replacements.
Negative feedback
Frequent complaints describe difficulty cancelling subscriptions and unexpected or recurring charges after cancellation attempts.
There are multiple reports of refund delays, refusals, or requests to return used items at the customer’s expense, plus communication and shipping delays.
Documentation checklist
What to collect before you cancel
- Order number, date of purchase, product details and screenshots of the order confirmation.
- Copy of the subscription confirmation or in-app purchase receipt (Apple/Google receipts).
- Copies of all emails, chat transcripts and any cancellation confirmations from Remi.
Evidence for refunds or disputes
- Photos of unopened or damaged items and timestamps; keep original packaging where possible.
- Proof of attempted cancellation (email sent, app screenshots, bank statements showing charges).
- Delivery/tracking receipts for returned items and proof of postage if you return goods.
Common mistakes
Relying on support to cancel in-app subscriptions
Users often assume customer support can cancel Apple/Google subscriptions for them. Apple and Google require cancellations via your own account settings.
Failure to cancel in the correct platform can lead to continued billing despite contacting support.
Not keeping evidence
Not saving receipts, confirmation emails or screenshots makes disputing charges and claiming refunds more difficult.
Also avoid returning used items without first confirming the seller’s return instructions to prevent refusal of refund claims.
Comparative recap
Quick method comparison
| Method | How to cancel | Typical outcome | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in App Store | Stops future renewals; Remi cannot cancel for you | Keep Apple receipt for disputes |
| Google Play (Android) | Cancel via Google Play > Subscriptions | Stops future renewals; Remi cannot cancel for you | Save Play Store confirmation |
| Direct email to Remi support | Email requesting cancellation and confirmation | May cancel physical-product subscriptions; outcomes vary | Many NZ users report needing to email to stop recurring orders |
| Postal cancellation | Signed letter to registered office (tracked) | Formal record for legal steps if necessary | Use tracked mail and keep delivery proof |
After cancelling
Monitor charges and follow up
Check your bank or card statements for at least two billing cycles to confirm no further charges appear after cancellation.
If charges continue, contact your bank or card issuer to dispute the charge and consider asking them to block further transactions from the merchant.
Useful links and where to get help
- Trustpilot NZ - Remi reviews
- Remini/Zendesk - Cancel mobile subscription
- Third-party help - Manage subscription (VIP)
- Remi refund policy (product returns & damaged items)
Address
Registered office / service address
Remi Limited, Care of Teegan Edwards, 53 Finlayson Road, Waimauku, Matarau 0176, New Zealand.
Sending cancellation notices
Send tracked post to the address above for formal cancellations or disputes and retain the tracking receipt as evidence of delivery.
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.