Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rise: Easy Method
What is Rise
Overview
Rise is a sleep and alarm app that uses data and AI-based coaching to help users improve sleep timing, manage sleep debt, and optimise wake times.
The app includes features such as sleep debt tracking, wind-down reminders, caffeine and light guidance, and access to expert content.
How Rise is delivered
Rise is available as a mobile app listed in the App Store and Google Play, and as a subscription purchased either through those stores or directly via the RISE website.
Subscription billing may be handled by Apple, Google, or RISE depending on where you started the subscription.
How to cancel Rise
If you subscribed via App Store (Apple)
- Open the RISE app → Profile → Subscription → Cancel Subscription Renewal.
- Alternatively, open your Apple device Settings → tap your name → Subscriptions → select Rise → Cancel.
- Note: Deleting the app or your RISE account does NOT stop billing. Cancel via Apple subscriptions to stop charges.
If you subscribed via Google Play
- Open the RISE app → Profile → Subscription → Cancel Subscription Renewal.
- Or open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Rise → Cancel.
- Deleting the app or your RISE account does NOT stop billing. Cancel via Google Play subscriptions to stop charges.
If you subscribed via the RISE website
- Open the RISE app → Membership → Subscription → Cancel Subscription Renewal to cancel website-managed subscriptions.
- Subscriptions started on the RISE website are billed by RISE and will not appear in App Store/Play subscription lists.
What happens when you cancel
Access after cancellation
Cancellations take effect at the end of the current billing period.
You will retain access to premium features until the paid period expires.
Billing and renewals
No further auto-renewal charges will occur after cancellation takes effect at period end.
There are no pro-rata refunds for unused time when a subscription is cancelled mid-period.
Account data
Canceling a subscription does not necessarily delete your account or personal data; check RISE settings or contact support if you want data deletion.
Deleting the app from your device does not automatically delete account data or stop billing.
Will I get a refund?
General refund policy
RISE does not provide automatic refunds once a paid subscription charge has processed.
Cancellations do not trigger pro-rata refunds; charges processed remain unless a refund is approved via the applicable channel.
How to request a refund
- App Store purchases: request a refund from Apple via reportaproblem.apple.com.
- Google Play purchases: request a refund through the Google Play refund system in your Google account or Play Store help.
- Website purchases: submit a refund request to RISE using their “Submit a request” support form on their help site.
Trial period and exceptions
RISE offers a free 7-day trial; cancel within that 7-day trial to avoid being charged.
If you believe a charge was made in error, provide receipts and subscription evidence when requesting a refund from Apple, Google, or RISE.
Rise plans and pricing
Pricing overview
Prices below are taken from the NZ App Store listing as of January 2026 and may change over time.
The NZ$9.00 annual entry appears anomalous and may be an App Store display error or limited-time offer.
Plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Rise Monthly | 9.99 | Monthly | Premium features including Alarm Services (auto-renewing subscription) |
| Rise Month | 9.00 | Monthly | Variation of monthly subscription (likely equivalent to Rise Monthly) |
| Rise Year / Rise Yearly | 29.99 | Annual | Annual premium subscription (full access) |
| Rise Yearly (anomalous) | 9.00 | Annual | Listed but likely an App Store display error or limited-time offer |
Your consumer rights in New Zealand
Statutory rights
New Zealand consumers retain statutory rights under local consumer protection laws for digital goods and services.
These rights exist in addition to any store or developer refund policies.
Platform acknowledgements
For App Store purchases, Apple acknowledges that NZ consumers retain applicable legal rights when requesting refunds.
If you believe your statutory rights apply, mention this when contacting Apple, Google, or RISE support.
Customer experiences
Positive feedback
Many users praise Rise for improving sleep, increasing energy awareness, and helpful AI-based coaching.
Features commonly appreciated include sleep debt tracking, wind-down reminders, caffeine and light timing, and access to experts.
Negative feedback
Several users report being charged despite cancelling free trials, with confusion over whether the subscription started in the App Store or on the website.
Other complaints include deleting the app or account not stopping billing, unintuitive cancellation flows, and occasional support responsiveness issues.
Documentation checklist
What to gather before contacting support
- Receipt or proof of charge (App Store, Google Play, or RISE receipt).
- Date and time you first subscribed and date you attempted cancellation.
- Screenshot showing subscription source (App Store/Play listing or RISE membership page).
- Any confirmation emails or messages from App Store, Google Play, or RISE.
How to present your case
- State clearly where you purchased the subscription (Apple, Google, or RISE website).
- Include screenshots and transaction IDs to speed up the refund or cancellation review.
Common mistakes
Deleting the app without cancelling
Many users assume deleting the RISE app or their account will stop billing; it does not.
You must cancel the subscription in the App Store, Google Play, or RISE membership settings depending on where it was purchased.
Not checking subscription source
Confusion over whether the subscription was started via Apple, Google, or the RISE website can delay cancellations and refunds.
Always check your purchase receipt or the subscriptions section of your device account to confirm the billing source.
Comparative recap
Quick comparison
| Method | How to Cancel | Refund Route | Notes |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple Subscriptions in device Settings or in-app Profile → Subscription | Request refunds via reportaproblem.apple.com | Deleting app does not stop billing; Apple acknowledges NZ consumer rights. |
| Google Play | Cancel via Google Play Store → Subscriptions or in-app Profile → Subscription | Request refunds via Google Play refund system | Deleting app does not stop billing; check Play Store subscription list. |
| RISE website | Cancel in-app under Membership → Subscription (managed by RISE) | Submit refund request via RISE “Submit a request” form | Website subscriptions are billed by RISE and won’t appear in App Store/Play lists. |
After cancelling
What to check
- Confirm cancellation in the subscription management area of Apple, Google, or RISE.
- Keep receipts and screenshots until the billing period ends and any issues are resolved.
Help and useful links
- RISE cancellation and subscription help: How to cancel my trial or subscription.
- How to request refunds (RISE guidance): How to request a refund.
- Apple NZ consumer info and refunds: Apple support for NZ consumers.
Address
Postal address status
No postal cancellation address for RISE in New Zealand was located in publicly available sources.
There is no evidence of a New Zealand postal address provided specifically for subscription cancellation.
How to contact instead
Use the subscription management tools in App Store, Google Play, or the RISE help site and support form for cancellations and refund requests.
Refer to the links in the “After cancelling” section to contact the appropriate platform or RISE support team.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.