Cancel RISEGUIDE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Riseguide service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Riseguide: Easy Method
What is Riseguide
Service overview
RiseGuide is a subscription-based coaching and self-improvement platform operated by Celeb Innovations Limited. It offers premium content, daily guidance, and curated plans through its website and mobile app.
How people typically use it
Users subscribe for weekly, monthly, or annual access to premium content and tools. Subscriptions are billed automatically unless cancelled according to RiseGuide's terms.
How to cancel Riseguide
Cancel on the web (official site)
For subscriptions purchased directly via the RiseGuide website, cancellation must be requested by contacting customer support by email.
To avoid being charged for the next period you must cancel at least 24 hours before the renewal time.
Cancel in the RiseGuide app
- Open the RiseGuide app and go to Profile.
- Tap Settings → Manage Subscription → Cancel Subscription.
- Cancel immediately to stop future auto-renewals; your access remains until the end of the paid period.
Cancel via app stores (Google Play / App Store)
If you subscribed via Google Play or the Apple App Store, cancellation is usually managed through your store account. RiseGuide's help resources do not provide explicit store-step details.
Open the relevant store app, find Subscriptions in your account, and cancel the RiseGuide subscription there to stop renewals.
Contact for web cancellations
- Email RiseGuide support: [email protected].
- Include your account email, subscription details, and request confirmation of cancellation.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not cut access immediately. You retain access to premium features until the end of the paid billing period.
Billing and renewal
If you cancel less than 24 hours before renewal (for web purchases) you may still be charged for the next period. App-store cancellations follow the store's timing rules.
Account and data
Cancellation does not necessarily delete your account or personal data. If you want account deletion, request this explicitly from support.
Keep copies of confirmation emails and receipts for your records.
Will I get a refund?
Money-back guarantee (web purchases)
RiseGuide offers a 30-day money-back guarantee for purchases made via the official website when the guarantee is presented at checkout.
- Contact support within 30 days and provide required proof (for example screenshots showing you followed the plan) as requested by the Money-Back Guarantee rules.
- The guarantee excludes refunds for personal or purely financial reasons unless stated otherwise.
General refund policy
Subscription fees are generally non-refundable and non-exchangeable except where required by law or explicitly stated in the money-back policy.
Requests for refunds outside stated guarantees may be refused under the Terms of Use.
Regional consumer rights
If you are a consumer in the EEA or Switzerland, you have a 14-day right of withdrawal with particular rules for ongoing services and prorated refunds.
These regional rights do not apply in New Zealand, though local law may provide remedies for faulty services.
Riseguide plans and pricing
Overview of plans
Below are the common plans and approximate prices converted to NZD from USD estimates as listed in app stores.
Notes on prices
Official New Zealand prices may differ slightly due to regional App Store pricing and currency conversion rates.
| Plan | Approx. Price (NZ$) | Period | Features |
|---|---|---|---|
| 1-WEEK-PLAN | approx. NZ$36.00 | Weekly | Access to premium content via weekly subscription |
| 1-MONTH PLAN | approx. NZ$90.00 | Monthly | Access to premium content via monthly subscription |
| 1-YEAR PLAN (A) | approx. NZ$234.00 | Annual | Access to premium content via annual subscription |
| 1-YEAR PLAN (B) | approx. NZ$270.00 | Annual | Access to premium content via annual subscription (alternate pricing) |
Your consumer rights in New Zealand
No automatic 14-day cooling-off for digital subscriptions
Under New Zealand consumer law there is no statutory 14-day cooling-off period that automatically applies to digital subscriptions.
RiseGuide's 30-day money-back guarantee for web purchases is therefore more generous than local statutory rules.
Faulty or not-as-advertised services
The Consumer Guarantees Act may require remedies if the service is faulty or not as advertised, even if RiseGuide's policy says no refunds.
If the service fails to meet acceptable standards you may be entitled to a repair, replacement, or refund under NZ law.
Misleading conduct and complaints
The Fair Trading Act prohibits misleading or deceptive conduct. Misrepresentation of subscription terms or difficulty cancelling could be actionable.
If you believe RiseGuide has acted unfairly, you can make a complaint to Consumer Protection or seek dispute resolution advice.
Customer experiences
Positive feedback
Public reviews include many positive ratings: Trustpilot shows a strong overall score (around 4.5/5) praising user-friendliness, engaging content, and improved focus.
Verified reviewers on platforms like Reviews.io describe the service as highly useful and "a game changer" with a helpful daily assistant feel.
Negative feedback and red flags
There are numerous online complaints (notably on Reddit and elsewhere) alleging difficulty cancelling, unexpected or repeated charges, and poor customer support.
Some reviewers claim customer service refused refunds despite a money-back promise. These reports suggest you should keep clear records when subscribing and cancelling.
Documentation checklist
Information to gather before contacting support
- Account email and username used with RiseGuide.
- Receipt or order confirmation showing purchase date and plan.
- Subscription renewal dates and any charge timestamps from your bank or card.
Proofs useful for refunds or disputes
- Screenshot of the checkout page if the money-back guarantee was shown at purchase.
- Evidence you followed the plan (if requested under the money-back rules), such as dated screenshots.
- Copies of any correspondence with RiseGuide, including cancellation requests and support replies.
Common mistakes
Assuming account deletion cancels subscription
Some users delete the app or close their account without cancelling the subscription. That does not always stop billing, especially if the subscription is managed by the App Store or Google Play.
Always cancel the subscription in the app or store and request written confirmation from RiseGuide if cancelling by email.
Missing the 24-hour cancellation window
Waiting until the day of renewal may result in being charged for the next period because RiseGuide requires cancellation at least 24 hours beforehand for web subscriptions.
Set a calendar reminder to cancel a few days before renewal to avoid accidental billing.
Not keeping evidence
Failing to save receipts, confirmation emails, or screenshots weakens refund or dispute claims. Keep all documentation until the billing period and any dispute window have passed.
Comparative recap
Quick comparison
The table below helps compare cancellation, refund eligibility, and access outcomes across platforms.
Actions to take
Use the row matching your purchase method and follow the listed steps to cancel and preserve evidence.
| Platform | How to cancel | Refunds | Access after cancellation |
|---|---|---|---|
| Web (official site) | Email [email protected] at least 24 hours before renewal. | 30-day money-back guarantee may apply if purchased on-site; otherwise generally non-refundable. | Access continues until end of paid period. |
| RiseGuide app | Profile → Settings → Manage Subscription → Cancel Subscription inside the app. | Web money-back may not apply for store purchases; check purchase source. | Access remains until the current billing period ends. |
| Google Play / App Store | Cancel via your Google Play or Apple App Store subscription settings. | Refunds are typically handled by the store; RiseGuide's Help Centre lacks explicit store refund rules. | Store rules determine when access ends; often access remains until period expiry. |
After cancelling
Confirm cancellation
After you cancel, request written confirmation from RiseGuide support and keep the email or screenshot as proof.
Check your bank or card statement after the next billing date to ensure no further charges appear.
Further steps and helpful links
- RiseGuide contact: [email protected].
- Visit the RiseGuide homepage or help pages for Terms and Money-Back details (example): RiseGuide homepage.
- If you subscribed via Apple or Google, check their refund processes: Apple Support, Google Play Help.
Address
Corporate details
RiseGuide is operated by Celeb Innovations Limited, registered in Cyprus.
Use the address below for formal correspondence if needed.
Registered address
Celeb Innovations Limited, Georgoiou A, 83, Shop 17, Potamos Germasogeias, Limassol, 4047, Cyprus
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.