Cancel Royal Holiday Club: Easy Method

What is Royal Holiday Club

Overview

Royal Holiday Club is a holiday membership and timeshare-style organisation that sells annual memberships, holiday credits and reservation access to member properties.

The Club operates under published Operating Rules and specific Rewards terms which govern cancellations, credit use and fees.

Membership model

Members buy or join under a plan that grants holiday credits or access to properties and services for a period of time.

Some product purchases (promotional nights or extra credits) have separate non‑refund rules stated in the Club terms.

How to cancel Royal Holiday Club

General cancellation steps

• Locate your reservation details, membership number and the Club’s Operating Rules before starting.
• Decide the cancellation date and check the applicable time window for fees (see fees below).
• Contact Royal Holiday Club via their official member support channels and submit a written cancellation request.

Practical tips and required actions

• If cancelling a confirmed reservation: follow the Operating Rules time windows for fee and credit handling.
• If Reward Credits were used: be aware that all Reward Credits used will be lost on cancellation and the Club’s general policies apply.
• No separate app-store or app-specific cancellation procedure was found; treat cancellations the same regardless of booking channel.

What happens when you cancel

Access and credits

If your cancellation meets the Club’s conditions for returning credits, the credits are returned subject to the fee schedule in the Operating Rules.

If cancellation is within the non‑refund window, holiday credits used for the booking may be forfeited.

Renewals and account data

Cancellation of a reservation does not necessarily cancel membership renewal; you must request membership cancellation separately if desired.

The Club may retain contact and transaction records as required by its policies and applicable law; ask them for details if needed.

Will I get a refund?

Official refund policy

Promotional offers generally do not provide refunds; unused promotional nights are typically forfeited and non‑refundable.

Additional Holiday Credits purchases are specifically stated as non‑cancelable and non‑refundable in the Operating Rules.

Exceptions and dispute options

• Operating Rules: reservation cancellation fees and credit returns apply (USD 40 if ≥91 days, USD 100 if 31 - 90 days, forfeiture within 30 days).
• Consumers sometimes use credit‑card disputes or registered letters to pursue refunds where the Club resists refunds; success varies by jurisdiction and timing.
• If you booked using Reward Credits, cancelling the reservation will usually forfeit those Reward Credits with no refund.

Royal Holiday Club plans and pricing

Available plan examples

There is limited pricing data for Royal Holiday Club in New Zealand. The following items are from related Royal programs and may not reflect Royal Holiday Club NZ pricing.

Where no direct Royal Holiday Club NZ price was found, listed items reflect the available data and a note is included.

Pricing table

Note: The table above references Royal Ski Club (RSC) pricing and not explicit Royal Holiday Club NZ 2024/2025 pricing.

Your consumer rights in New Zealand

Relevant New Zealand protections

In New Zealand, the Consumer Guarantees Act and the Fair Trading Act protect consumers against unfair practices and misleading statements.

These laws generally apply to goods and services supplied in New Zealand; however timeshare/membership contracts can be complex.

Practical remedies and organisations

• Contact your bank or card issuer about chargebacks or dispute processes if you believe you were misled or charged incorrectly; ask about their time limits.
• Seek guidance from Citizens Advice Bureau or the Ministry of Business, Innovation & Employment (MBIE) on consumer rights and next steps.
• If the company is offshore, cross‑border enforcement may be limited; document everything and get local advice for the best route.

Customer experiences

Common complaints

Many public reviews describe frustration with cancellation and refund processes, alleging misleading sales practices and unresponsive service.

Reports include difficulty recovering funds, expired credits and prolonged dispute resolution timelines.

Reported successful approaches

• Some consumers report success using registered letters, formal complaints, or bank card disputes within applicable windows.
• Escalation to consumer protection agencies in the seller’s jurisdiction (for example, reported use of Profeco in Mexico) is sometimes effective.

Documentation checklist

Essential documents to collect

• Contract or membership agreement (scan a copy).
• Reservation confirmation, booking reference and receipt of payment.
• Statements showing card charges and dates for payments and recurring fees.

Communication and evidence

• Email threads, call logs, and screenshots of offers, terms or promises made during sales.
• Any written cancellation requests, delivery or registered‑post receipts, and response confirmations from the Club.

Common mistakes

Assuming informal cancellation is enough

Consumers often assume a phone call cancels a booking; always send a written cancellation and retain proof.

Follow up until you have written confirmation to avoid misunderstandings.

Missing dispute timeframes

Failing to act quickly with your card issuer or waiting too long to send formal notices can limit remedy options.

Always check your bank’s dispute window and act promptly if you intend to raise a chargeback.

Comparative recap

Quick reference table

After cancelling

Immediate steps

Obtain written confirmation of cancellation and any statement showing returned or forfeited credits.

Keep all records of communications and transaction evidence for at least six months.

Further options and links

• Review the Club Operating Rules: Operating Rules.
• Check Rewards terms: Rewards Terms and Conditions.
• Terms on promotional refunds: Promotions and Terms.
• If you need local help, contact Citizens Advice Bureau or MBIE for consumer guidance in New Zealand.

Address

Corporate address on record

Holiday Club Management Company de México, S.A. de C.V.

Av Insurgentes Sur 1999, Mexico DF 01020, Mexico

Notes on local addresses

No New Zealand‑specific cancellation address or separate app‑store cancellation procedure was found in the available sources.

If you require a postal notice, consider using the corporate address above and send by registered post; retain proof of postage and delivery receipt.