Cancel SALT online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Salt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Salt: Easy Method
What is Salt
Overview
Salt is a dating app and digital subscription service aimed at Christian singles. It offers free sign-up with optional paid features that unlock messaging and other premium functions.
How the service is delivered
Subscriptions are delivered as digital recurring purchases through the Salt website, Apple App Store, or Google Play Store. Billing and access depend on the method you used to subscribe.
How to cancel Salt
General guidance
Cancel through the same channel you used to subscribe. Deleting the app or your Salt account does not stop recurring billing.
Step-by-step cancellation by channel
- App Store (Apple): Open your Apple ID → Subscriptions, find Salt and turn off auto‑renewal at least 24 hours before the period ends. Deleting the app or account will not cancel the subscription. Salt terms.
- Google Play: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions, select Salt and cancel before auto‑renewal. Ensure the cancellation shows as confirmed in your Google account.
- Web (direct via Salt): Log into your Salt account on the website, go to Payment or Subscription settings and cancel at least 24 hours before renewal. Deleting the app or account does not cancel subscriptions. Salt terms.
What happens when you cancel
Access after cancelling
After cancellation you generally retain paid access until the end of the current billing period. Access to premium messaging or likes typically ends when the paid period expires.
Renewal and billing
Auto‑renewal stops once cancellation via the correct platform is confirmed. If you cancel too late you may be charged for the next period, so allow at least 24 hours before renewal.
Data and account
Canceling a subscription does not automatically delete your Salt account. If you want your account data removed, contact Salt support and follow their account deletion process.
Will I get a refund?
Standard refund policy
Salt does not provide automatic prorated refunds for subscriptions. Refunds are not guaranteed and are handled according to the purchase channel and Salt policy.
By purchase channel and exceptions
- Apple App Store: Refunds are managed by Apple; request a refund via Apple's Report a Problem.
- Website (direct) subscriptions: You must expressly request a refund by contacting Salt support (email or written notice). Refunds are discretionary under Salt's terms.
- No explicit statutory 14‑day cooling‑off right is stated in Salt's terms for New Zealand consumers; refunds are subject to Salt's policy and case review.
Salt plans and pricing
Retail and subscription context
Salt the app sells subscriptions; standard table salt pricing shown below is retail product pricing in New Zealand for consumers. No recurring subscription prices for table salt were found.
Pricing table
| Plan / Product | Price | Period | Features |
|---|---|---|---|
| WW Table Salt (1 kg) - FreshChoice (various stores) | NZ$1.90 - NZ$2.20 per kg | One-time purchase | Standard table salt, supermarket home-brand |
| Cerebos Iodised Table Salt (700 g) | NZ$2.39 (≈ NZ$3.41 per kg) | One-time purchase | Iodised table salt, NZ made |
| Cerebos Coarse Sea Salt (500 g) | NZ$2.19 (≈ NZ$4.38 per kg) | One-time purchase | Coarse sea salt, NZ origin |
| Plain Table Salt - e.g. Good Grain Foods (500 g - 1 kg) | NZ$1.55 - NZ$2.09 for 500 g - 1 kg (≈ NZ$1.55 - NZ$2.09 per kg) | One-time purchase | Bulk or package pricing, delivered nationally |
| Table Salt - The Cottage Pantry (1.5 kg) | NZ$3.38 (≈ NZ$2.25 per kg) | One-time purchase | Table salt, 1.5 kg bulk option |
| Table Salt Plain - Northern Foods (15 kg) | NZ$9.85 (≈ NZ$0.66 per kg) | One-time purchase | Large-volume plain salt (likely industrial/food service) |
Your consumer rights in New Zealand
Key legal points
Salt's publicly available terms do not state a statutory 14‑day cooling‑off or automatic refund right for New Zealand consumers. Refunds appear to be discretionary and subject to Salt's process.
Practical considerations
- Deleting the app or your account does not cancel a subscription; you must cancel via the original purchase channel.
- Keep receipts, subscription confirmations and proof of cancellation; these support any dispute or refund request.
- If a merchant fails to honour consumer guarantees for digital services, you may seek advice from the New Zealand Commerce Commission or Consumer Protection agencies.
Customer experiences
Positive feedback
Some users report quick resolution of billing issues by Salt support and successful matches through the service. Testimonials of finding a partner exist on public review sites.
Negative feedback
Other users complain that the app advertises as "free" but quickly gates messaging behind paywalls. Reports include disappearing likes/matches and poor or delayed support.
Several reviews also describe ongoing billing after cancellation or unclear cancellation steps. See public reviews for examples. Trustpilot reviews.
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or receipt (Apple/Google or Salt website).
- Date of purchase and last renewal date shown on your account.
- Screenshot(s) of the subscription screen or billing statement.
- Proof of cancellation attempt (screenshots or confirmation emails).
What to include in a refund/cancellation request
- Your full name and Salt account email or username.
- Purchase platform (Apple, Google Play or website) and transaction ID if available.
- A clear request for cancellation and, if desired, a refund request with reasons.
Common mistakes
Thinking deleting the app cancels the subscription
Many users delete the app expecting billing to stop. In truth, deletion does not cancel the subscription. You must cancel via Apple, Google Play or your Salt account.
Missing the cancellation window
Waiting until the renewal date is a common error. Salt's terms advise canceling at least 24 hours before renewal; missing this window can result in an unwanted charge.
Cancelling the wrong platform
If you subscribed via Apple, canceling on the Salt website will not stop App Store billing. Always cancel in the store or account used to buy the subscription.
Comparative recap
Quick comparison
The table below summarises the main cancellation routes, refund likelihood and key notes for each channel.
Comparison table
| Method | How to cancel | Refund likelihood | Key notes |
|---|---|---|---|
| Apple App Store | Apple ID → Subscriptions → Turn off auto‑renewal | Refunds handled by Apple; possible via Report a Problem | Must cancel ≥24 hours before renewal; deleting app does not cancel |
| Google Play | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Refunds via Google Play policies; case-by-case | Cancel before auto‑renewal and keep confirmation in Google account |
| Web (Salt) | Log into Salt account → Payment/Subscription settings → Cancel | Refunds discretionary; must contact Salt support in writing | Salt terms require express request for refunds; account deletion ≠ cancellation |
After cancelling
Confirm cancellation
Check for and save any confirmation message or email from Apple, Google Play or Salt. Verify your next billing date shows cancellation or that auto‑renewal is off.
Helpful links and next steps
- Salt terms and conditions
- Manage subscriptions on Apple
- Apple Report a Problem (refunds)
- Manage subscriptions on Google Play
- Google Play refunds
- User reviews (examples)
Address
Postal contact
Salt c/‑ CBA, PO Box 100, Shortland St, Auckland 1140, New Zealand.
Notes on written contact
If you need a formal record, send cancellation or refund requests in writing to the postal address above and retain proof of posting. Also keep electronic confirmation where available.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.