Cancel SAMSUNG online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Samsung service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Samsung: Easy Method
What is Samsung
Overview
Samsung is a global electronics company that sells mobile devices, wearables, TVs, home appliances and related services in New Zealand.
The company operates an online store for direct purchases and offers repair, protection and subscription services through local channels.
Products and services
Products include smartphones, tablets, wearables, accessories, TVs and appliances with official service and repairs available in NZ.
Services range from on-site inspections and screen repairs to protection plans such as Samsung Care+ and Premium Service.
How to cancel Samsung
Online store (Samsung Online Store)
- Start the cancellation or return via the Samsung New Zealand website: Samsung NZ Returns & Cancellations.
- For a change-of-mind on a Mobile Product, request a return within 14 calendar days of receipt.
- Once your return is approved, you have 7 days to ship the item back to Samsung.
- Ensure the item is as-new, undamaged, includes all original packaging, accessories, proof of purchase and sealed packaging for wearables where applicable.
App Store / Google Play and other channels
- Paid digital content bought through the Apple App Store or Google Play is governed by Apple or Google refund/cancellation rules, not Samsung NZ.
- If you purchased through a third-party retailer or carrier, contact that retailer or carrier directly for their cancellation process.
What happens when you cancel
Order status and returns
When you cancel a qualifying online order, Samsung will instruct you how to return the item and, once accepted, process a refund as per their return policy.
Items returned must meet the policy conditions before a full refund is issued.
Subscriptions, renewals and accounts
If the item or service includes a subscription, cancel the subscription via your Samsung account or the platform where it was purchased to stop future charges.
Cancellation of purchases does not automatically close accounts; manage account data in your Samsung account settings if needed.
Will I get a refund?
Refund eligibility
- Change-of-mind returns for Mobile Products: eligible within 14 calendar days from receipt if the item is undamaged and returned in as-new condition with original packaging and proof of purchase.
- All items, including promotional or gift items provided with the purchase, must be returned to receive a full refund.
- Only one change-of-mind return is allowed per household per product type.
Timing and exceptions
After the returned item is delivered, Samsung reviews the return and initiates the refund within 14 business days of delivery.
Once Samsung processes the refund, banks may take up to an additional 7 business days to credit your account, so allow up to around 21 business days total.
Samsung plans and pricing
Available plans and fees
The following table lists representative Samsung service plans and repair prices published for New Zealand.
| Plan / Service | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Samsung Premium Service for TV & Home Appliances | From NZ$2.50/month or NZ$149.99 (one-off) | Monthly or up to 24 months | Cleaning, expert support, accidental damage discount, spare remote, other protections |
| Samsung Screen Replacement - Galaxy Z Flip5 | NZ$612.67 (incl. GST) | Per repair | Official screen replacement via At-Your-Service |
| Samsung Screen Replacement - Galaxy S23 Ultra | NZ$579.33 (incl. GST) | Per repair | Official screen replacement via At-Your-Service |
| On-Site Service (Auckland) | NZ$138.00 | Per visit (inspection) | Certified technician inspection; labour and repairs extra |
| Samsung Care+ (Smartphone) | NZ$399.98 | 24 months | Accidental damage, theft, battery replacement, 2 claims per 2 years |
Notes on pricing
Prices shown are those published by Samsung NZ and often include GST where indicated. Repair pricing may use RRP figures from official service pages.
If you need exact, up-to-date pricing for your device or plan, check Samsung NZ or contact support directly.
Your consumer rights in New Zealand
Statutory consumer protections
Samsung's returns policy does not affect your statutory rights under New Zealand consumer law for faulty or misrepresented goods.
If goods are faulty, you retain rights to repair, replacement or refund under the Consumer Guarantees Act and related protections.
Samsung's change-of-mind policy
- Samsung NZ offers a 14-day change-of-mind period for Mobile Products bought online, subject to conditions (as-new, packaging, proof of purchase).
- Samsung can refuse a change-of-mind return if the conditions are not met.
- For unresolved disputes or poor service, consider contacting Consumer NZ for further assistance.
Customer experiences
Positive feedback
Some customers report helpful, friendly and personalised support from Samsung NZ representatives on occasion.
Positive experiences often reference direct assistance from local Samsung staff resolving individual issues.
Common complaints
- Frequent reports of slow or unresponsive customer service and long delays with returns and repairs.
- Complaints about delivery tracking, missed follow-ups, and dissatisfaction with trade-in or post-purchase price changes.
- Reports of repeated repair returns (e.g., earbuds) with unresolved refund or replacement requests.
Sources include consumer review platforms such as Trustpilot NZ and community discussions on Reddit.
Documentation checklist
Required items for returns
- Original proof of purchase or order number (invoice, email confirmation).
- All original packaging and accessories included with the product.
- Any promotional or gift items received with the purchase (must be returned).
- For wearables, sealed and unopened packaging where applicable.
Helpful extras
- Photos showing the item's condition before sending it back.
- Your Samsung account details and contact phone/email for follow-up.
- Tracking details for returns once you ship the item back.
Common mistakes
Missing items and condition issues
Failing to return all accessories, original packaging or promotional items can cause Samsung to refuse a full refund.
Returning an item that is damaged or not in as-new condition may also make it ineligible for a change-of-mind refund.
Timing, channels and assumptions
Waiting too long to request a return (beyond 14 days) or missing the 7-day shipping window after approval can void the change-of-mind option.
Assuming app purchases are refundable through Samsung rather than Apple or Google may delay resolution - use the correct platform's process.
Comparative recap
Quick channel comparison
The table below summarises cancellation windows, refund timing and key conditions across main channels relevant to NZ customers.
| Channel | Cancellation / Return window | Refund timing | Key conditions |
|---|---|---|---|
| Samsung Online Store (direct) | 14 calendar days for change-of-mind on Mobile Products; 14 days to request general returns | Samsung reviews within 14 business days after delivery; bank up to 7 business days (overall ~21 business days) | Item must be as-new, original packaging, accessories, proof of purchase; promotional items must be returned |
| Apple App Store / Google Play | Subject to Apple or Google refund policies | Determined by the platform (not Samsung) | Refunds and cancellations handled by the platform where purchase occurred |
| Repairs & after-sales service | Varies by service and repair type | Varies; repair returns and refunds can be delayed per customer reports | Service-specific terms apply; monitor repair case and keep documentation |
Takeaway
For most direct online purchases, act within the 14-day change-of-mind window and follow the Samsung NZ return process to maximise refund chances.
For digital purchases or third-party buys, use the original platform or seller's cancellation process.
After cancelling
What to check after you cancel
Keep proof of postage and tracking details until your refund appears in your account.
Confirm that all promotional items were returned and check your bank statement within the expected refund timeframe.
Where to get help
Official Samsung NZ returns and cancellations pages: Samsung NZ Return Policy.
If you cannot resolve an issue with Samsung directly, consider contacting Consumer NZ for advice on escalating a dispute.
Address
Postal address
P O Box 36345, Northcote, Auckland 0748, New Zealand.
This postal address is suitable for cancellation notices or written correspondence.
Head office (reference)
Use the postal address above for formal notices; consult Samsung NZ online for any additional contact details or physical office information.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.