Cancel Siteground: Easy Method

What is Siteground

Overview

SiteGround is a web hosting provider offering shared, cloud, reseller and managed services, with features such as backups, SSL and customer support.

The company primarily manages accounts through an online client area rather than a local New Zealand office.

Service model

Services are delivered and administered via SiteGround's web portal and support channels, with pricing shown in various currencies on review sites.

SiteGround appears to have ceased direct sales into the New Zealand market and does not maintain a New Zealand postal address.

How to cancel Siteground

Cancel via Client Area (recommended)

• Log into your SiteGround account at my.siteground.com.
• Go to Services (or Hosting) and find the plan you want to cancel.
• Click the three‑dot menu next to your plan and select "Cancel".
• Choose whether to cancel immediately or at the end of the billing cycle, then confirm.

Other channels and notes

• If you need help, contact SiteGround support through the client area chat or ticket system rather than expecting in‑market phone/postal support.
• There is no clear cancellation procedure published for App Store / Google Play; hosting services are managed via the web portal.

What happens when you cancel

Immediate vs expiry cancellation

If you choose "cancel now", the account is suspended immediately and access stops.

If you choose "cancel upon expiration", the account is suspended 24 hours after the plan expires and access continues until then.

Data retention and termination

SiteGround keeps a backup copy for a limited period after suspension: up to 60 days for shared plans and approximately 7 - 14 days for Cloud plans.

After the retention period the account and data are fully terminated and cannot be recovered through standard procedures.

Will I get a refund?

Standard refund windows

• Shared hosting: 30‑day money‑back guarantee on initial orders; renewals may be refundable within 30 days depending on timing.
• Cloud hosting: 14‑day money‑back guarantee on initial orders; renewals follow similar timing rules.

Exceptions & practical tips

• Domain registration fees and most third‑party services are not refundable.
• Monthly subscription eligibility is unclear in some reports; refunds for auto‑renewals may be disputed.
• Best practice: cancel via the Client Area early within the guarantee period and request the refund promptly, keeping all confirmation evidence.

Siteground plans and pricing

Pricing table (NZD equivalents)

Pricing notes

These NZD figures are approximate equivalents reported by third‑party reviews and conversions; they may not reflect current promotional or renewal rates.

Check your account billing page for exact charges and currency applied to your subscription.

Your consumer rights in New Zealand

Key legal protections

Consumers in New Zealand have rights under the Consumer Guarantees Act (CGA) and protections from misleading conduct under the Fair Trading Act.

The CGA requires services to be provided with reasonable care and skill; remedies can include repair, resupply or refund if guarantees are not met.

How this applies to SiteGround

• Refund entitlements for hosting may apply if the service is not delivered as promised or within the advertised guarantee period.
• Domain registration fees and third‑party charges are commonly excluded from host refunds - keep documentation if disputing this.
• Record all cancellation attempts, timestamps, screenshots and support replies to support any consumer claim.

Customer experiences

Positive feedback

Many users praise SiteGround for fast, professional and human customer support and reliable uptime.

Reviewers also note performance benefits, easy interfaces and included backups/SSL as strengths.

Negative feedback

Some customers report frustrations with refunds for auto‑renew charges and domain fees being non‑refundable.

There are notes of price increases on renewal and occasional declines in personal service after account growth.

Documentation checklist

What to gather before cancelling

• Account login and service ID information (screenshot of hosting plan page).
• Billing invoices and the date of the order or renewal you wish to dispute.
• Any support chat transcripts or ticket numbers related to the cancellation request.

What to keep after cancelling

• Cancellation confirmation (email or client area confirmation) and refund receipt if issued.
• Backups of site files and databases stored locally or on another provider before suspension.

Common mistakes

Assuming cancellation prevents charges

Many customers assume cancelling will stop immediate renewals; in practice recurring charges may still occur if timing or steps are incorrect.

Always verify the cancellation confirmation and monitor your card for any post‑cancellation charges.

Not securing site backups

Some users lose data because they relied on SiteGround retention windows and did not download backups before suspension or termination.

Download and verify local copies of site files and databases before cancelling to avoid permanent loss.

Comparative recap

Quick comparison table

How to use this recap

Use the table to weigh SiteGround's strengths (support, performance) against factors like refund clarity and local presence.

If local support or guaranteed NZ‑priced billing is important, compare providers with explicit NZ offerings.

After cancelling

Immediate next steps

• Download full backups of files and databases immediately if you haven't already.
• Confirm cancellation via the Client Area and save the confirmation email or screenshot.

Useful links and escalation

• SiteGround Knowledge Base: SiteGround KB
• SiteGround Client Area: my.siteground.com
• Consumer information (New Zealand): consumerprotection.govt.nz
• Commerce Commission (consumer rules): comcom.govt.nz

Address

Publicly listed contact address

SiteGround does not provide a dedicated New Zealand postal address for cancellations.

The publicly listed U.S. address is: 700 N. Fairfax St, Suite 614, Alexandria, VA 22314, United States.

Practical note

Given SiteGround's lack of a local NZ office, use the Client Area and support channels for cancellation and refund requests.

Keep copies of all communications in case you need to escalate a consumer rights issue in New Zealand.