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Cancel TRUSTEDHOUSESITTERS
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Trustedhousesitters service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Trustedhousesitters: Easy Method
What is Trustedhousesitters
Service overview
TrustedHousesitters is an online membership platform that connects pet owners with sitters who care for pets and homes while owners travel.
Members pay an annual subscription to post listings or apply for sits; some confirmed sits may involve a booking fee.
Who uses it
The platform serves two main groups: Pet Parents (who list homes and pets) and Sitters (who apply to sit).
Membership tiers include different features and fee exemptions for confirmed bookings.
How to cancel Trustedhousesitters
Cancelling a web membership
- Log in to your TrustedHousesitters account on the website.
- Go to Account settings (or Membership section) and select Cancel membership or Manage subscription.
- Follow on-screen prompts to confirm cancellation and note the cancellation date.
Other cancellation contexts
- If you joined via an app store, the same published policies apply, but billing may be managed by Apple or Google - check your App Store / Google Play subscriptions.
- For booking-specific cancellations (a confirmed sit), cancel the booking via the sit conversation or Booking section and notify the other party promptly.
What happens when you cancel
Access and membership status
After cancellation you retain access until the end of your paid membership period unless you cancel within a refund-eligible window.
Auto-renewal stops for future billing once cancellation is confirmed.
Data and listings
Your public home listing and sitter profile will remain visible only while your membership is active.
TrustedHousesitters retains account data per its privacy policy; you can request data access or deletion through account settings or support.
Will I get a refund?
14-day web membership refund (cooling-off)
If you cancel within 14 days of joining or of an auto-renewal you may receive a full refund, provided you have not applied for a sit or had live dates published on your home listing within those 14 days.
Keep records of when you joined and any activity to support a refund claim.
Money Back Promise and booking-fee refunds
- Pet Parents: In your first year on a Standard or Premium membership, if you post your first listing at least 14 days before the sit and receive no applications within 14 days of listing, you may be eligible for a full refund.
- Sitters: In your first year, if you submit at least 5 applications and all are declined or receive no response, and this is within 14 days of your 5th application, you may be eligible for a refund.
- Booking fee: If you paid a booking fee for a confirmed sit and cancel before the sit starts, you should receive a full refund of that booking fee.
Trustedhousesitters plans and pricing
Standard plans
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Basic Pet Parent | NZ$149.00 | Annual | Access to arrange unlimited sits for a year (excluding booking fee). |
| Premium Pet Parent | NZ$279.00 | Annual | Includes all Standard features, plus exemption from booking fees when confirming sits. |
Fees note
From early 2026 a booking fee of about NZ$12 per sit applies to confirmed sits for Basic and Standard members.
Premium members are exempt from the booking fee for confirmed sits, per published notes.
Your consumer rights in New Zealand
Relevant protections
New Zealand consumer protection frameworks provide rights for digital subscriptions, including a potential cooling-off period and refunds if services are not delivered as promised.
These laws can support claims when a service is materially different from what was sold or when refunds are unreasonably withheld.
How to assert your rights
- Reference TrustedHousesitters' published 14-day refund policy and Money Back Promise when contacting support.
- Keep dated records of account activity, listings, applications and all communication with support.
- If you are denied without clear justification, escalate to New Zealand consumer bodies such as Consumers NZ or the Commerce Commission.
Customer experiences
Positive feedback
Many users praise the platform’s community aspect and report reliable, caring sitters and stress-free pet care arrangements.
Some customers also highlight helpful customer service when setting up listings or using the site.
Common criticisms
Frequent complaints include rising membership and booking fees and frustrations over the cost structure.
Users also report UX problems and issues obtaining refunds after the 14-day window or where policy wording is unclear.
Documentation checklist
What to collect before cancelling
- Account creation date and evidence of membership renewal (screenshots or receipts).
- Records of any sit applications submitted and replies (or lack of replies).
- Listing publish date and any messages from potential sitters.
What to include when requesting a refund
- Clear statement of the refund request and the reason (e.g. unused membership, Money Back Promise conditions).
- Supporting screenshots, receipts, booking IDs and timeline of events.
- Contact details and preferred resolution, and a deadline for response (e.g. 14 days).
Common mistakes
Waiting too long to act
Many members miss the 14-day refund window after joining or auto-renewal and then expect a full refund despite activity that voids eligibility.
Act promptly and submit any refund request within the stated timeframe to preserve your rights.
Poor documentation and unclear requests
Users sometimes provide incomplete evidence or fail to reference the exact policy, which can delay or weaken their claim.
Always state the policy you rely on, include dates, and attach screenshots or receipts.
Comparative recap
Quick policy comparison
| Item | Cancellation window | Refund conditions | Booking fee refund |
|---|---|---|---|
| Web membership (14-day) | 14 days from joining or auto-renewal | Full refund if no sit applied for and no live dates published within 14 days | Not applicable to membership refund; booking fee treated separately |
| Money Back Promise (Pet Parents) | First year; listing posted at least 14 days before sit | Full refund if no applications within 14 days of listing | Booking fee refunded if paid and sit cancelled before start |
| Money Back Promise (Sitters) | First year; within 14 days of 5th application | Refund if 5 applications all declined or no response within 14 days | Booking fee not relevant to sitter policy |
| Platform differences | None materially published | Policies documented on web apply regardless of how you joined | Booking fee rules apply the same; app stores may handle payments |
After cancelling
What to expect next
Confirm you receive a cancellation confirmation email and retain it for your records.
If you requested a refund, allow the timeframe stated by support and check your original payment method for credits.
Helpful links and escalation
- TrustedHousesitters main site - account and support pages.
- TrustedHousesitters help/FAQ - for policy details and contact options.
- Consumers NZ - New Zealand consumer guidance and escalation.
- Commerce Commission - competition and consumer enforcement.
Address
Head office
TrustedHousesitters, 20 - 22 Wenlock Road, London N1 7GU, United Kingdom.
Contact advice
Use in-account support channels or the help centre for first contact; include your country (New Zealand) and all documentation when escalating.