Cancel Truthfinder: Easy Method

What is Truthfinder

Overview

TruthFinder is a US-based background-check and people-search service that aggregates public records and online data to create reports about individuals.

It is sold as a subscription service with different lookup types such as people searches, reverse phone and email lookups.

What it provides

Typical outputs include contact history, addresses, criminal records, and social media links where available.

Coverage, accuracy and available data depend on public records and third-party sources; results may vary by country.

How to cancel Truthfinder

Cancel via website (recommended)

• Log in to your TruthFinder account on the website.
• Go to Membership Settings (or Account/Billing) and look for "Cancel Subscription" or similar.
• Follow the on-screen prompts to confirm cancellation to stop future billing.
• Reference guide: DoNotPay: Cancel TruthFinder.

Cancel by phone, email or app stores

• Phone: Call TruthFinder customer support at (855) 921‑3711 (Mon - Fri 7 AM - 4 PM PT) and request cancellation; ask for confirmation number.
• Email: Send a cancellation request to help@truthfinder.com. Include your full name, billing address and account login/email.
• App Store / Google Play: If purchased through Apple or Google, cancel the subscription via your Apple or Google subscription settings (standard platform rules apply).

What happens when you cancel

Access after cancellation

Canceling typically stops future renewals but often leaves access to the service active until the end of the paid billing period.

You should verify the account status after cancelling and keep any final confirmation or receipts.

Billing and data

Cancelling usually halts automatic charges for subsequent periods; it does not guarantee deletion of collected data from TruthFinder.

If you want data removed or accounts closed, request account deletion explicitly and keep confirmation from support.

Will I get a refund?

Refund policy summary

TruthFinder’s policy is that refunds are handled case-by-case and are not guaranteed.

Canceling prevents future billing but does not automatically entitle you to a refund for the current or past periods.

Exceptions and common outcomes

• Some customers have received refunds after contacting support and explaining charges or trial issues.
• Many guides and user reports indicate refunds are uncommon and disputes over trial cancellations or unexpected renewals are frequent.
• If you believe a charge is incorrect, document it and contact support; you may need to escalate to your card issuer if unresolved.

Truthfinder plans and pricing

Plans table

Pricing notes

Listed prices are in US dollars; TruthFinder does not publish NZD pricing publicly for New Zealand in 2024 - 2025.

To get an NZD amount, check the App Store or Google Play listing for New Zealand or contact TruthFinder support directly.

Your consumer rights in New Zealand

Key laws that may apply

The Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill; inaccurate or misleading services may breach the CGA.

The Fair Trading Act prohibits misleading conduct and unfair contract terms, including hidden auto‑renewals or deceptive cancellation processes.

Remedies and steps

• If the service doesn’t meet reasonable expectations, you can complain under the CGA or Fair Trading Act to seek remedy.
• If a subscription was purchased via Apple or Google, use their support and refund channels first for purchases made through their platforms.
• Where direct support fails, contact your card issuer to dispute unauthorised or incorrect charges.

Customer experiences

Positive feedback

Some users report helpful and efficient customer service, including prompt cancellations and patient representatives.

Trustpilot contains positive accounts praising support’s problem solving and friendly service in some cases.

Negative feedback

Many complaints concern unexpected automatic renewals, difficulty cancelling, and continued charges after cancellation attempts.

Other issues include reports of outdated or inaccurate report information and occasional double‑charging or deceptive trial practices.

Documentation checklist

What to prepare before you cancel

• Account email/username and the full name on the account.
• Billing address and last four digits of the payment card used.
• Subscription receipts, trial start/end dates and screenshots of billing or subscription pages.

When contacting support or disputing charges

• Include a clear cancellation request and the date/time you cancelled (if already attempted).
• Attach screenshots, confirmation emails, and any trial or renewal notices.
• Keep a record of phone calls (time, rep name, confirmation number) and saved emails.

Common mistakes

Assuming cancellation is immediate

Some users believe cancelling will immediately revoke access or stop charges instantly; in many cases access continues until the paid period ends.

Always check the final billing date and ask for written confirmation of the cancellation to avoid surprises.

Missing the correct subscription channel

Purchases made through Apple or Google must be cancelled in those platforms; contacting TruthFinder directly may not stop App Store/Google Play renewals.

Also, failing to save receipts or confirmation emails makes disputes harder to resolve with support or your bank.

Comparative recap

Quick comparison table

Which to choose

Try canceling via the website first and retain confirmation. If purchased via an app store, use the platform’s subscription controls.

If charges continue or you need a refund, contact support, document everything, and escalate to your payment provider if necessary.

After cancelling

Follow-up actions

• Save any cancellation confirmation emails, screenshots or support reference numbers.
• Check your next bank or card statement to confirm no further renewals occur.
• If you continue to be charged, dispute the charge with your card issuer and provide supporting documentation.

Where to get help

Guides and examples: DoNotPay: Cancel TruthFinder.

Consumer finance guides: Rocket Money: How to cancel TruthFinder.

Address

US headquarters

TruthFinder (postal address):

TruthFinder, 2534 State Street, Suite 473, San Diego, CA 92101, United States

Postal mail notes

TruthFinder does not appear to have a New Zealand mailing address; postal cancellation requests would need to be sent to the US address above.

If you send postal correspondence, use tracked mail and request written confirmation from support after they receive your request.