Cancel Vendo: Easy Method

What is Vendo

Overview

Vendo is a cross-listing and inventory-management service that helps sellers list and manage items across multiple marketplaces.

The platform includes tools for importing, listing, delisting and tracking inventory from a single dashboard and offers a web customer portal for account management.

Primary features

Core features commonly highlighted include a user-friendly interface, cross-listing automation, and inventory controls.

Support resources and training materials are available, and the provider adds features over time to improve multi‑marketplace workflows.

How to cancel Vendo

Cancel via web portal

• Log in to your Vendo account on the web.
• Go to Account Settings → Subscription → Cancel Subscription.
• Your plan remains active until the end of the current billing cycle.
• See the official guide: How to cancel your Vendo subscription (help).

Cancel via support or customer portal

• If you cannot cancel in the dashboard, contact Vendo support via the help widget or email with a cancellation request.
• Per the provider, you can also cancel anytime in the Vendo Customer Portal; cancellation stops renewal but access remains until the paid period ends.
• A confirmation email is sent upon cancellation; use it as proof of your request.
• See the Customer Portal FAQ: Vendo Customer Portal FAQ.

What happens when you cancel

Access and billing

Cancellation stops automatic renewal but does not immediately remove access.

Your plan stays active until the end of the current paid billing period.

Data and account state

Your account and stored data typically remain accessible during the paid period; export any data you need before access ends.

After the paid period expires, features tied to the subscription will be disabled unless you re‑subscribe.

Will I get a refund?

Standard policy

Refunds are considered situationally and are not guaranteed under the provider's policy.

Typical cases explicitly excluded include "just testing out" the software and personal-change reasons.

Exceptions and practical notes

• Refunds may be considered for demonstrable, persistent software failures that prevent you from using the service as intended.
• No refunds are provided for annual plans and free-trial billing is non‑refundable; Vendo sends a 7‑day pre‑billing reminder.
• The FAQs state refunds are rare and only for exceptional failure-of-service scenarios.

Vendo plans and pricing

Pricing summary

Exact New Zealand dollar (NZD) pricing for Vendo in 2024/2025 was not found in public sources.

The app appears listed as "Free" in the New Zealand App Store with no visible in‑app purchase pricing.

Price table

Your consumer rights in New Zealand

Guarantees under NZ law

Under New Zealand consumer law, services must be of acceptable quality and perform as promised.

Persistent software failures or prolonged unavailability may entitle you to remedies such as a refund, repair or replacement.

What to do if Vendo refuses a refund

• Gather evidence of the failure (logs, screenshots, timestamps, support tickets).
• Raise a dispute with your payment provider (chargeback) if you cannot resolve the issue with Vendo.
• Contact the Commerce Commission or seek free consumer advice for further steps under the Consumer Guarantees Act.

Customer experiences

Positive feedback

• Users on Trustpilot (~4.2/5) praise the user‑friendly interface and cross‑listing efficiency.
• Review sites note good inventory management, responsive customer service in many cases, and useful training materials.

Common complaints

• Reports of technical glitches such as import loops, listing timeouts and sale‑detection delays appear on Reddit and other forums.
• Some users describe difficulties with specific marketplace connections (for example import issues from Mercari) and unresolved support tickets or refund refusals.

Documentation checklist

Essential items to collect

• Account email and username used with Vendo.
• Billing receipts, invoice numbers and payment method details.
• Confirmation email for cancellation (if received).

Technical evidence

• Screenshots or recordings of errors, timestamps and error messages.
• Support ticket numbers, correspondence and response timestamps.
• Marketplace listing IDs and any import/export logs showing failures.

Common mistakes

Assuming cancellation is immediate

Many users expect access to stop instantly after cancelling; in reality the subscription typically remains active until the end of the paid billing cycle.

Always check the confirmation email and the subscription end date to avoid surprise renewals.

Not keeping evidence

Failing to collect screenshots, logs and support correspondence reduces your options if you need to dispute a charge or request a refund.

Export account data and save billing receipts before the subscription period lapses.

Comparative recap

At a glance

After cancelling

Immediate steps

• Confirm you received a cancellation confirmation email and note the subscription end date.
• Export any inventory lists, sales history or reports you want to keep before access ends.

Support and escalation links

• Cancellation help article: How to cancel your Vendo subscription.
• Customer Portal FAQ: Vendo Customer Portal FAQ.
• General FAQs and refund policy: Vendo FAQs.

Address

Primary postal address

Vendo Services GmbH

50 Dorfstrasse, Engelberg, CH‑6390, Switzerland

Notes on correspondence

No New Zealand postal address was found; the provider encourages cancellation via the Customer Portal or support channels rather than post.

If you must send written notice by post, use the Swiss address above and keep proof of postage and delivery.