Cancel WYZE online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wyze service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wyze: Easy Method
What is Wyze
Overview
Wyze is a consumer company that sells home security cameras, smart home devices, and cloud-based subscription services such as Cam Plus. It is primarily US-based and is known for budget-friendly hardware and optional cloud features.
Main services
Core Wyze services include app-controlled cameras, optional cloud event recording plans, and AI detection features for people, pets, packages and vehicles. Some subscription bundles may be offered through third-party importers for customers in New Zealand.
How to cancel Wyze
Cancel via the Wyze app or website
- Open the Wyze app and sign in with the account that holds the subscription.
- Go to Account > Subscriptions (or Account > Cam Plus) and locate the active subscription.
- Choose Cancel or Turn Off Auto-Renew and follow prompts to confirm cancellation.
- Save any confirmation email or screenshot showing cancellation and the end date of service.
Cancel for purchases made through third parties or Ubuy
- If you bought a bundled subscription through a third-party seller (for example, Ubuy), check the seller’s order page and terms for subscription management and refunds.
- Contact the third-party seller’s customer support if the subscription and billing were processed outside Wyze’s systems.
- If unsure, also contact Wyze Support to confirm whether your subscription is managed by Wyze or a reseller.
What happens when you cancel
Access and service end date
Cancelling typically stops auto-renewal but keeps service active until the current paid period ends. You retain access to cloud features until that expiry date.
Data, recordings and account status
Cloud recordings and AI features tied to the subscription will stop at the end of the paid period. Local recordings on microSD cards remain on your devices.
You can request account deletion or data export through Wyze Support or account settings; keep copies of important footage before cancellation if required.
Will I get a refund?
Standard refund position
Wyze’s general practice is that cancellations prevent future renewals but do not automatically guarantee pro-rata refunds for unused time. Refund availability depends on the payment method, purchase channel, and timing.
Exceptions and recommended steps
- Try contacting Wyze Support if you cancelled shortly after a renewal and believe a refund is warranted.
- If the subscription was purchased via a third-party seller, you must follow that seller’s refund policy and contact them first.
- For disputes that cannot be resolved through support, keep documentation and consider escalation through consumer channels listed below.
Wyze plans and pricing
Current NZD examples
| Plan | Price | Period | Features |
|---|---|---|---|
| Cam Plus - 1‑month (via Ubuy bundle) | NZ$82.00 | Monthly (auto‑renews) | Cloud recordings (14‑day event video), AI detections (person, pet, package, vehicle, glass‑break), self‑monitoring |
| Cam Plus - 1‑year (via Ubuy bundle) | NZ$141.00 | Annual (auto‑renews) | Cloud recordings (14‑day event video), AI detections (person, pet, package, vehicle, glass‑break), self‑monitoring |
Pricing notes
The official Wyze website lists US‑based pricing in USD (starting at US$2.99/month for Cam Plus) and requires a US or Canadian billing address for those plans.
The NZD examples above were found via third‑party import bundles (for example, Ubuy) and reflect those sellers’ pricing and terms rather than Wyze’s direct NZ pricing.
Your consumer rights in New Zealand
Consumer Guarantees and digital services
Under New Zealand consumer law you have rights to services supplied with reasonable care and skill and to remedies when services are not delivered as promised.
If a subscription or service fails to meet reasonable standards, you may be entitled to fix, replacement, or refund depending on the situation and severity.
Where to get official help
- For general guidance, see the Commerce Commission and Citizens Advice Bureau of New Zealand resources.
- If a supplier is overseas, enforcement can be more complex; keep records and seek advice from local consumer agencies.
Customer experiences
Positive feedback
Many users praise Wyze for affordable hardware, straightforward setup, and useful AI detection features when the subscription is active.
Common complaints
Reported issues include delays in customer support responses, confusion over subscriptions purchased via third parties, and complications when billing is processed in USD for non‑US customers.
Documentation checklist
What to collect before you cancel
- Account email and username used with Wyze.
- Order number, subscription ID, and proof of purchase (screenshots or receipts).
- Payment details (last four digits of card or transaction ID) and billing statements showing the charge.
What to save after cancellation
- Cancellation confirmation (email, screenshot, or ticket number).
- Any correspondence with Wyze or the third‑party seller about refunds or disputes.
- Backups of important video clips stored locally before cloud access ends.
Common mistakes
Missing the renewal date
A frequent mistake is waiting until after a renewal date to cancel, which can result in being charged for another period. Always check the subscription end date and cancel before it renews.
Assuming cancellation equals deletion
Cancelling auto‑renewal does not necessarily delete your account or data. Users sometimes delete the app before securing cancellation confirmation, which complicates disputes.
Comparative recap
At a glance
| Plan | Price (NZ$) | Period | Cloud recordings | AI detections | Typical purchase channel |
|---|---|---|---|---|---|
| Cam Plus - 1‑month | NZ$82.00 | Monthly | 14‑day event video | Person, pet, package, vehicle, glass‑break | Third‑party import bundles (e.g., Ubuy) |
| Cam Plus - 1‑year | NZ$141.00 | Annual | 14‑day event video | Person, pet, package, vehicle, glass‑break | Third‑party import bundles (e.g., Ubuy) |
Notes on comparison
Direct Wyze pricing on the official site is quoted in USD and generally requires a US/Canadian billing address. NZD pricing shown here reflects third‑party reseller bundles, not Wyze’s direct NZ checkout.
After cancelling
Immediate steps to take
- Confirm cancellation with a saved screenshot or email and note the service end date.
- Remove payment methods from your Wyze account if you do not plan to use the service again.
- Back up any footage you want to keep from cloud storage before the access ends.
Where to get help
- Wyze Support portal: https://support.wyze.com
- Commerce Commission NZ (consumer guidance): https://comcom.govt.nz
- Citizens Advice Bureau NZ (consumer advice): https://www.cab.org.nz
Address
Legal department mailing address
Wyze Legal Department
8815 122nd Avenue NE, Suite 201, Kirkland, WA 98033, USA
Mailing tips
- Use tracked or registered post for important legal notices and keep proof of posting.
- If sending dispute notices, include account details, copies of receipts, and a clear summary of the requested remedy.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.