Cancel Yellow Pages: Easy Method

What is Yellow Pages

Overview

Yellow Pages (Yellow® NZ) is a directory and advertising service for New Zealand businesses, offering listings in print and online formats.

Services include basic free listings, paid listing enhancements, display ads and other promotional packages for businesses wanting increased visibility.

How Yellow is delivered

Yellow operates through its website and print products such as the Yellow Book and White Pages, plus third-party app stores for subscription handling.

Advertising packages are billed monthly with a range of feature levels and optional add-ons like call tracking or logo display.

How to cancel Yellow Pages

Cancel via Yellow NZ (web/phone)

• Contact Yellow NZ by phone: 0800 803 803 to request cancellation.
• Alternatively, use Yellow's official site: yellow.co.nz to find cancellation info or submit an online request.
• Provide account details and confirm you understand any notice period or early termination fees.

Cancel via app stores

• iOS (App Store): Manage or cancel subscriptions and seek refunds through Apple's Report a Problem portal: support.apple.com.
• Google Play: No Yellow-specific policy found publicly; use Google Play's subscription manager to cancel, subject to Google Play’s terms.

What to include in your cancellation request

• Account name, customer or reference number, and the listing address or phone number.
• Desired cancellation date and confirmation of whether you want service to end at the end of the billing cycle or fixed term.
• Request written confirmation and keep proof of the communication.

What happens when you cancel

Service termination timing

Yellow requires one month’s notice for cancellations; advertising typically terminates at the end of the billing cycle or the end of any fixed term.

Early termination may incur fees if you are within a fixed contract period, so confirm dates and charges when cancelling.

Access and data

After cancellation your paid features and enhancements will stop at the agreed termination date and public listings will revert to default status or be removed.

If you need a copy of your listing content, request it in writing before the service end date to retain your data for records.

Will I get a refund?

Yellow Pages refund policy

Yellow NZ does not publish a general 14‑day cooling‑off or automatic refund policy for print or other products on its public terms.

Refunds or credits are noted as possible only in cases where Yellow terminates the service, per their terms.

Exceptions and consumer law

• Under New Zealand law you retain rights under the Consumer Guarantees Act and the Fair Trading Act for services that are faulty, misrepresented or not provided.
• If a service is deficient or misleadingly sold, you can seek remedies such as a refund, repair or other compensation under NZ consumer law.

Yellow Pages plans and pricing

Pricing summary

Below is a representative list of Yellow Book and White Pages plans with prices retrieved as of early 2026.

Prices are shown per month and may be subject to GST and terms listed on Yellow's site.

Price table

Your consumer rights in New Zealand

Key legal protections

Consumers and businesses in NZ are protected by the Consumer Guarantees Act and the Fair Trading Act.

These laws cover remedies for services that are defective, not delivered as promised, or misleadingly advertised.

How this affects cancellations and refunds

• If Yellow’s service is faulty or misrepresented you can request remedies such as a refund or other compensation under NZ law.
• Changing your mind is not generally covered; standard contract terms and notice periods usually apply unless lawfully faulty.

Customer experiences

Common negative experiences

Some customers report difficulty cancelling contracts, unexpected auto-renewals, and challenges obtaining early termination adjustments.

Other frequently noted issues include billing after cancellation and unclear contract terms.

Service and performance complaints

Customers have described misleading sales promises, poor follow-up, and low return on investment for paid listings.

These experiences can form the basis of a consumer complaint if the service was not delivered as represented.

Documentation checklist

What to gather before you cancel

• Account name, customer or reference number and listed business address.
• Copy of the contract or terms, start date and any fixed-term end date.
• Recent invoices and proof of payment for the current billing period.

What to keep after you cancel

• Written confirmation of cancellation from Yellow (email or letter).
• Records of phone calls (date, time, name of agent) and any claim numbers.
• Copies of any dispute or complaint lodged with Yellow or external bodies.

Common mistakes

Assuming instant cancellation

Many businesses expect cancellation to be immediate; however Yellow requires one month’s notice and often ends service at the billing cycle or contract end.

Failing to confirm the effective cancellation date can lead to further charges.

Not getting written confirmation

Relying on verbal assurances is risky - customers sometimes discover billing continues after a call unless written confirmation is received.

Always keep emails or letters proving the cancellation request and the confirmed termination date.

Ignoring contract terms

Some assume consumer protections cover a simple change of mind; actually, NZ law focuses on faulty or misrepresented services, not voluntary changes.

Check your contract for early termination fees and fixed-term obligations before cancelling.

Comparative recap

Comparison overview

The table below summarizes key differences in cancellation path, notice requirements and refund options for Yellow and app-store managed subscriptions.

Use this to choose the correct route and set expectations for outcomes.

Comparison table

After cancelling

Follow-up steps

• Request and save written cancellation confirmation and the effective end date.
• Check subsequent invoices and bank statements for any unauthorised charges.

Where to get help

• Yellow NZ help and FAQ: yellow.co.nz/faq
• Apple Report a Problem (iOS subscriptions): support.apple.com
• Consumer guidance on returns, complaints and rights: business.govt.nz

Address

Postal address

P O Box 17157, Greenlane, Auckland 1546, New Zealand

Use the postal address for sending written cancellation notices or formal correspondence by post.

Head office (reference)

Head office location listed as 604 Great South Road, Ellerslie, Auckland (for reference only).

Confirm current physical addresses on Yellow’s site before visiting or sending couriered documents.