Cancel Salehoo: Easy Method

What is Salehoo

Overview

SaleHoo is an online platform that provides a supplier directory, market research tools, education and a community for e-commerce sellers.

Core features

Key features include access to vetted suppliers, niche research lab tools and courses to help start or scale online stores.

How to cancel Salehoo

Primary cancellation methods

• Email support at [email protected] requesting cancellation.
• Use the live-chat icon on SaleHoo’s website to request cancellation with an agent.

Notice and timing

• Give at least 48 hours’ notice before your renewal date to avoid the next installment being charged.
• If you give notice fewer than 48 hours before a renewal payment, that payment may still be processed.

App Store / Google Play subscriptions

There are no separate in-app cancellation steps listed; SaleHoo’s support page directs users to contact support via email or chat.

If you subscribed via an app store, contact SaleHoo support for assistance in addition to checking the App Store/Google Play subscription settings.

What happens when you cancel

Access after cancellation

Cancellation stops future renewals when it is processed in time; access typically remains until the end of the paid period already billed.

Data and account retention

SaleHoo does not typically state immediate deletion on cancellation; your account and any saved research may remain accessible until the subscription period expires.

Charges and late notice

If your cancellation notice is received fewer than 48 hours before renewal, the next installment may be charged and cancellation will take effect after that paid period.

Will I get a refund?

60-day money-back guarantee

SaleHoo offers a 60-day money-back guarantee for subscriptions. Contact support within 60 days of signup to request a full refund.

Non-subscription orders and other refunds

• For non-subscription orders (for example, digital downloads), you may cancel before order confirmation and receive a refund within 30 days.
• Timely cancellation stops future charges but does not automatically guarantee refund of charges already processed if notice was late.

How to request a refund

Contact support at [email protected] or use the live chat and provide your signup date and reason for the refund request.

Salehoo plans and pricing

Overview of plans

SaleHoo lists prices in USD; NZD equivalents are approximate and depend on your payment provider's conversion rate.

Pricing table

Your consumer rights in New Zealand

Statutory protections

SaleHoo’s Terms state nothing in the Terms is intended to avoid the New Zealand Consumer Guarantees Act 1993 or other mandatory laws that cannot be excluded.

What that means for you

• You retain rights under NZ law even if SaleHoo’s own policies say otherwise.
• If a service is unfit, not as described or not provided with reasonable care, you may have remedies under NZ consumer law.

Customer experiences

Positive feedback

• Many users praise responsive support and helpful onboarding, mentioning staff by name for strong service.
• Reviewers appreciate SaleHoo’s supplier vetting, organised directory and research tools.

Negative feedback

• Some users report irrelevant search results, design or usability concerns, and dissatisfaction with value for money.
• A few reviewers claimed delays or problems with refunds and unexpected charges after account closure.

Documentation checklist

Required information to include

• Account email and full name used for the SaleHoo account.
• Subscription plan, signup date and next renewal date (if known).
• Payment method and any transaction or order reference numbers.

Supporting evidence

• Screenshots of your account page, billing statement or renewal notice.
• Copies of previous communications with SaleHoo support, if any.
• Clear statement of what you want (cancellation only, or cancellation plus refund).

Common mistakes

Missing the 48-hour deadline

Many users assume cancellations can be made on the renewal date; SaleHoo requires at least 48 hours’ notice. Missing that window can result in the next payment being charged.

Wrong cancellation channel

Attempting to cancel only through the App Store/Google Play without contacting SaleHoo support can slow resolution.

Always contact SaleHoo support by email or live chat and check your app store subscriptions if applicable.

Comparative recap

Quick comparison

After cancelling

What to check

Confirm receipt of cancellation confirmation from SaleHoo and keep a copy for your records.

Check your bank or card statement the next billing cycle to ensure no further charges occur.

Helpful links

• SaleHoo pricing & trial
• SaleHoo Terms
• SaleHoo support article on cancelling
• SaleHoo reviews
• Capterra NZ reviews

Address

New Zealand mailing address

PO Box 41072, 8247, Christchurch, New Zealand

Contact for cancellations

Prefer email or live chat: [email protected] and the live-chat icon on SaleHoo’s website are the primary channels for cancellation requests.