Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moonpig service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moonpig: Easy Method
What is Moonpig
Overview
Moonpig is an online retailer specialising in personalised cards, gifts and stamps for delivery overseas, including New Zealand.
Core services
Customers design and order cards via the website or mobile app, and Moonpig prints and ships personalised items on selected delivery dates.
How to cancel Moonpig
Cancelling a single order on the website
- Sign in at moonpig.com and open your order history.
- If the payment has not been processed and production has not started, follow the on‑screen option to cancel or contact the Help Centre chat.
- If payment has gone through and production has begun you generally cannot cancel or edit the order; changes may be possible only for future delivery dates if you act quickly.
Cancelling Moonpig Plus (app store purchases)
- If you bought the subscription via the App Store or Google Play, contact the Moonpig Help Centre within 14 days to request a refund (any used benefits may be deducted).
- After 14 days, disable renewal via My Account > Moonpig Plus to stop future charges; your current subscription will remain active until it expires.
What happens when you cancel
Access and product changes
If a single order is cancelled before production starts you will lose access to that order and any personalised progress.
If production has started, cancellation or edits are normally not possible; this includes message, photos, address and delivery method.
Subscription and renewal effects
Cancelling Moonpig Plus within the allowed time refunds per policy; cancelling after the refund window prevents auto‑renewal but does not shorten the active period.
When you cancel a subscription the account remains with standard access; member discounts and benefits end at expiry or on refunded terms.
Will I get a refund?
Standard refund timing
Refunds processed by Moonpig’s payment provider typically take 5 to 10 business days to appear in your account after processing.
If more than 10 business days pass, contact Moonpig via chat or the Help Centre for an update.
Faults, personalisation and exceptions
- Moonpig can offer a replacement or a refund for faulty or misdescribed personalised products, but not both.
- Refunds are only provided when the fault is not caused by user error (for example, misspelled personalisation or low‑resolution images).
- For subscriptions bought through app stores, you may request a refund within 14 days via the Help Centre, minus used benefits.
Moonpig plans and pricing
Pricing table overview
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard international card delivery | NZ$9.95 (estimated) | Per delivery | Standard delivery cost to New Zealand |
| Moonpig Plus membership | £9.99 ≈ NZ$21.00 | Annual | First card + delivery free, 30% off on cards, other member benefits |
Pricing notes
Exact NZD pricing for individual cards and app purchases in New Zealand was not publicly available; the delivery and membership figures are estimates and conversions.
Check your basket or account for final prices before purchase.
Your consumer rights in New Zealand
Faulty or misdescribed goods
Under New Zealand consumer law you generally have the right to a repair, replacement or refund for goods that are faulty or substantially misdescribed.
Moonpig’s publicly stated terms acknowledge similar remedies for Australian users; New Zealand consumers have comparable protections.
Cooling‑off and personalised goods
- There is no automatic 14‑day 'change‑of‑mind' right for personalised goods once production has begun.
- Subscription rules allow cancellations in a short refund window, but other consumer protections may apply for unfair contract terms or automatic renewals.
Customer experiences
Positive feedback
Many users praise Moonpig for easy personalisation, a wide card range and good print quality.
Customers often report fast delivery, commonly next‑day, and value the Moonpig Plus discounts and free card offers.
Negative feedback
Common complaints include late or failed deliveries, wrong addresses and occasional poor packaging or missing envelopes.
Users also report customer service frustrations, such as automated replies and difficulty obtaining satisfactory refunds or fixes.
Documentation checklist
Order cancellation essentials
- Order number and date.
- Account email and name used for the order.
- Delivery date and chosen delivery method.
Fault or refund supporting items
- Photos of faulty, damaged or misdescribed items on receipt.
- Proof of postage/delivery confirmation if claiming non-arrival.
- Screenshots of the personalised text or uploaded images from your order screen.
- Payment receipts and any correspondence with Moonpig support.
Common mistakes
Assuming you can cancel after production
Customers sometimes try to cancel once payment is taken only to find production has started and edits or cancellations are not allowed.
Always act immediately after ordering if you need changes, especially if you selected a future delivery date.
Misunderstanding personalised goods rights
Expecting a 14‑day cooling‑off period for personalised cards is a common error; personalised items are often excluded once produced.
Also, customers sometimes seek refunds for issues caused by their own uploads (e.g. wrong spelling or low quality images), which Moonpig excludes.
Comparative recap
At‑a‑glance comparison
| Item | Ease of cancellation | Refund likelihood | Key condition |
|---|---|---|---|
| Web order (before production) | Easy | Likely | Cancel via account or Help Centre before production/payment completes |
| Web order (after production starts) | Not possible | Unlikely | Cannot cancel or edit once production has begun |
| Moonpig Plus (app store purchase) | Contact Help Centre | Refund possible within 14 days (less used benefits) | After 14 days, cancel to stop renewal; subscription remains until expiry |
| Faulty or misdescribed personalised item | Contact support with evidence | Replacement or refund (not both) | Refunds excluded for user errors like misspelling or low‑res images |
After cancelling
Follow‑up actions
Keep proof of your cancellation request, order number and any chat transcripts or emails until the refund or resolution is confirmed.
If a refund is promised, allow 5 - 10 business days for the payment provider to credit your account before escalating.
Helpful links
- Moonpig home
- Moonpig Help Centre
- Manage subscriptions on Apple (Apple Support)
- Manage subscriptions on Google Play (Google Support)
Address
Registered office
Moonpig.com Limited, 10 Back Hill, Herbal House, London EC1R 5EN, United Kingdom.
Notes on contacting from New Zealand
There is no dedicated New Zealand cancellation postal address; Moonpig cancellation and support are handled online via your account or the Help Centre chat.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.