Cancellation Salehoo: Easy Method

What is Salehoo

SaleHoo as a dropshipping and supplier directory service

SaleHoo is a subscription-based supplier directory and dropshipping platform for online sellers. It is operated by SaleHoo Group Limited and the company address listed for formal contact is in Christchurch, New Zealand. The terms page states that New Zealand law governs the contract, which matters if you are trying to understand how billing and auto-renewal work.

The service is mainly for people who sell through Shopify, Amazon, and similar e-commerce channels. In plain terms, you pay SaleHoo to access supplier listings, product research tools, and training materials rather than physical goods. If you signed up thinking it was a one-time purchase, here is the truth: it is a recurring subscription product with renewal rules stated on the terms page "SaleHoo may make periodic charges relating to your subscription without further authorization from you" (salehoo.com).

What users are actually paying for

Most users are paying for access to courses, supplier contacts, product imports, and store integrations. Based on the published pricing, the Starter plan includes a Shopify course, 1 Shopify store connection, 200 product imports per month, and supplier contact limits. The Pro and Enterprise plans add more stores, more imports, and broader access to courses.

There is also a low-cost trial entry point. SaleHoo says it offers a 7-day trial for $1.00 (about ₱56), and after that the subscription renews at $9 per month billed annually, which is roughly ₱506 monthly equivalent before exchange-rate changes (salehoo.com). That trial-to-paid jump is one of the biggest sources of frustration in user reviews, especially when people forget to cancel in time.

How SaleHoo works for users in the Philippines

For users in the Philippines, SaleHoo appears fully accessible online, but the support experience is not very localized. Phone support is available only in English, and support hours are Monday to Friday, 11 am to 7:30 pm New Zealand time. Depending on daylight savings, that can land around early morning to afternoon in the Philippines, so timing your call matters.

Pricing on the official site is originally in US dollars, but this guide shows Philippine peso equivalents for easier budgeting. There is no verified evidence here of local billing in PHP, GCash, or Maya as a direct payment option on the SaleHoo site. If you are looking for alternatives after canceling, similar services mentioned in the research include Spocket, Doba, and Oberlo, each with different supplier networks and price points.

How to cancel Salehoo without getting billed again

Checks to do before you send the cancellation request

Many users get annoyed because they think the cancellation is done, then another charge appears. Before you contact SaleHoo, open your account and take screenshots of your current plan, your renewal date, and any billing receipt you can find. This matters because some complaints mention continued billing after cancellation, and your screenshot becomes your proof if you need to escalate to your bank or DTI.

You should also save anything you may need later, such as supplier notes, course progress, and transaction emails. SaleHoo does not clearly specify data retention after cancellation in the available sources, so do not assume your access or saved data will stay available forever. If you entered through the $1.00 trial, double-check the exact date the 7-day period ends.

• Screenshot your account page and current plan name
• Note your next billing date and time zone difference
• Save your receipt number and payment confirmation
• Export or copy any supplier information you want to keep

Cancel through SaleHoo support page and live chat

SaleHoo does not provide a clearly verified self-service click path like Settings > Account > Cancel in the source material. The verified support article points users to support contact options instead of a confirmed in-account cancel button. The most direct web route is to open the help page and use the chat button at the bottom: SaleHoo cancellation help page.

On that page, look for the live chat icon at the bottom of the screen. Tell the agent clearly that you want to cancel your subscription and stop auto-renewal. Ask them to confirm two things in writing: the cancellation date and whether future billing has been turned off. Heads up, chat is convenient, but email usually gives cleaner proof because you can keep the full thread.

If the chat agent offers retention discounts or asks if you want to pause instead, stay specific. Write that you want full cancellation of the subscription, not a pause, not a downgrade, and not a future cancellation at the next cycle unless that is exactly what you want. No dark patterns were specifically identified in the research, but some users still describe the process as less clear than it should be.

Cancel by email, phone, or registered post

Email is the simplest formal route in the verified data. Send your request to [email protected] and include your full name, account email, receipt number, and a short line saying you want to cancel your subscription and stop renewal. If you are within the 60-day money-back period, say that directly and request a refund in the same email.

Phone cancellation is also available at +1 213-839-6836, Monday to Friday, 11 am to 7:30 pm New Zealand time. If you call, ask the agent to email you written confirmation before ending the conversation. This matters because phone support in English can be a barrier for some users in the Philippines, and a verbal promise is much weaker than a written cancellation record.

You can also send a written cancellation notice by registered mail to the company address in Christchurch if you want formal proof for a disputed billing case. A digital certified letter service such as Postclic can also help if you want timestamped proof of sending and receipt without going to a post office. Postal notice is slower than chat or email, so use it when documentation matters more than speed.

• Email: [email protected]
• Phone: +1 213-839-6836
• Hours: Monday to Friday, 11 am to 7:30 pm NZ time
• Help page: Support article

After you cancel, what actually changes on your account

Access usually continues until the end of the paid term

SaleHoo’s published sources in this brief do not spell out a minute-by-minute shutdown timeline after cancellation. In practice, subscription services like this usually keep your access active until the end of the current billing period unless support confirms an immediate refund and closure. Because the help article is focused on contacting support, ask for the exact last access date in writing.

If your annual renewal date is, for example, June 15, and support confirms cancellation on June 10 before renewal is processed, you should not be charged for the next term. If you cancel after the renewal charge has already gone through, your best shot is the 60-day money-back policy rather than assuming pro-rated credits for unused months.

What happens if you do nothing

The terms are clear that annual subscriptions renew automatically unless you cancel before the new annual term begins. SaleHoo says it will automatically charge the relevant charges for the subsequent year, and you accept responsibility for recurring charges incurred prior to cancellation (salehoo.com). That means forgetting the renewal date can get expensive fast.

The $1.00 trial can also roll into a paid subscription if you do not stop it in time. That is why taking a screenshot of your signup date and placing a calendar reminder 2 days before the cutoff is one of the smartest moves you can make.

Your data after cancellation

SaleHoo does not clearly state in the available sources how long account data is kept after cancellation. There is no verified data retention timeline in the research pack. If your supplier notes, imported product lists, or course records matter to you, save them before you cancel.

Do not wait until after support confirms closure. Once the account status changes, recovering data can become difficult, and there is no published promise in the source material about restoring deleted information.

SaleHoo refund rules and how to ask for your money back

The 60-day refund policy is the main rule

SaleHoo offers a 60-day money-back guarantee. The support guidance says that if you are not completely satisfied, you can request a full refund within 60 days of signing up by contacting [email protected] with your receipt number (support.salehoo.com). That is the clearest refund window in the verified sources.

There is no cancellation fee found in the terms data, and there is no early termination fee identified either. The practical issue is not a fee, but timing. If you ask after day 60, you are in a much weaker position, and there is no verified promise of partial or pro-rated refunds for unused annual months.

Your rights in the Philippines and what they mean here

In the Philippines, online subscription issues can fall under the Consumer Act of the Philippines or RA 7394, and DTI handles consumer complaints. There is no universal statutory cooling-off rule for all online subscriptions, unlike some door-to-door sales rules. For SaleHoo specifically, the company’s own 60-day refund promise is actually more generous than the general baseline many online services offer.

If SaleHoo refuses a refund that falls within its stated 60-day window, keep the support emails, your receipt number, and proof of your cancellation request. Those records matter if you file a complaint with DTI or dispute a continued charge with your card issuer, GCash, or Maya.

How to request a refund step by step

The fastest practical route is email because the refund policy itself points to email support. Write your subject line clearly, such as “Refund request within 60 days - SaleHoo subscription.” In the message, include your account email, receipt number, purchase date, amount charged, and your reason for canceling.

If you do not get a reply within a reasonable period, use live chat from the help page and reference your email date. Ask the agent to attach your chat note to the refund case. If your payment was unauthorized or if you were still billed after cancellation, contact your bank, credit card issuer, GCash, or Maya as a fallback and ask about chargeback rules.

• Send refund request to [email protected]
• Include receipt number and purchase date
• State that you are within 60 days
• Save the email thread and any chat transcript

Chargeback in the Philippines if billing continues

If a charge appears after you canceled, you can dispute it with your bank or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related bank dispute practices. This also applies in real life to many debit and credit card cases, though your issuer may ask for earlier reporting.

Use chargeback only after trying support, unless the transaction is clearly unauthorized. Send your cancellation proof, screenshots, and your email thread. For unresolved consumer issues, DTI can handle online subscription complaints under RA 7394.

Terms and subscription conditions that can catch SaleHoo users off guard

Auto-renewal and annual commitment

The key contract point is auto-renewal. SaleHoo states: "If you elect to subscribe for a Subscription Product annually, SaleHoo will automatically charge you the relevant charges for the subsequent year, unless you cancel your subscription before the new annual subscription term begins" (salehoo.com). In plain language, if you miss the cutoff, the next annual charge can go through automatically.

The commitment data in the research points to an annual subscription with automatic renewal unless canceled before the new term begins. This is why waiting until the exact renewal day is risky, especially if time zones are involved between the Philippines and New Zealand.

Trial conversion and billing responsibility

SaleHoo also says it offers a 7-day trial for $1.00 (about ₱56), after which the subscription renews at $9 per month billed annually, about ₱506 monthly equivalent before exchange-rate changes (salehoo.com). If you joined because the trial looked cheap, the annual billing structure is the detail you should pay close attention to.

The terms also say you accept responsibility for all recurring charges incurred prior to cancellation. That sentence is exactly why you should never rely on an unfinished chat or an unacknowledged email. Wait for written confirmation that renewal has been turned off.

Law and missing details

The contract is governed by New Zealand law and New Zealand courts have jurisdiction, according to the terms page. For a user in the Philippines, that does not remove your ability to complain to DTI about a consumer transaction, but it does tell you which legal framework the company uses in its own contract language.

Two points are not clearly specified in the available sources: data retention after cancellation and dispute resolution procedure beyond court jurisdiction. Since those gaps can matter in a billing dispute, keep your own records instead of depending on the platform to reconstruct them later.

SaleHoo plans and pricing in Philippine pesos

Current plan table

The research pricing data provides peso figures exactly as listed above, but it also says they were converted from US dollars and may change with exchange rates. If you want the latest official pricing page, use SaleHoo pricing. For budgeting in the Philippines, assume your final card charge can shift slightly with forex and bank fees.

Which plan costs the most and which gives the basic entry point

Starter is the lowest-cost entry plan in the provided pricing data, while Enterprise is the premium tier by a very large margin. If you only need to test product imports and connect one Shopify store, Starter is the least risky place to begin. Enterprise only makes sense if you actually need custom store work and full course access.

The bigger issue is not just monthly sticker price. The terms mention annual billing behavior for some subscription products, so make sure the billing cycle shown at signup matches what you think you are buying. The truth is, many complaints start when a cheap trial or low monthly figure turns into a larger billed amount than expected.

Your rights in the Philippines if SaleHoo will not cancel or refund properly

The consumer rules that matter most here

For users in the Philippines, the practical legal anchor is the Consumer Act of the Philippines or RA 7394, enforced by the Department of Trade and Industry. For online subscriptions like SaleHoo, there is no single universal cooling-off rule for every e-commerce purchase, but sellers still have to deal fairly with billing, refunds, and representations made to consumers.

The jurisdiction note in the research also points to the Consumer Protection Group of DTI. SaleHoo’s own refund promise is 60 days, which is stronger than many online subscription norms. So if you asked for a refund within that 60-day window and can prove it, that is the strongest point to raise in a complaint.

Cooling-off and withdrawal in plain language

Philippine law gives a 7 working day cooling-off period mainly for door-to-door or direct sales in certain cases. That does not automatically create a universal 7-day cancellation right for all online subscriptions. For SaleHoo, your clearer route is to rely on its own stated 60-day money-back guarantee rather than assuming a general online withdrawal law will do the job.

If you purchased online and feel the service was misrepresented, billed incorrectly, or kept charging after cancellation, you can still bring that to DTI. The issue then becomes unfair or disputed billing, not just a simple cooling-off claim.

How to file a complaint

Start by gathering your evidence: receipt number, screenshots of your account status, cancellation email, and any reply from support. Write a short timeline with dates, such as signup date, cancellation request date, and the date of any disputed charge. This saves time when the complaint officer asks for a summary.

Then file through DTI’s consumer complaint channels and attach your evidence. If the problem is a card or e-wallet charge, file a parallel billing dispute with your bank, GCash, Maya, or credit card issuer. Do not wait beyond 60 days from the statement date if you are pursuing a chargeback.

Useful Philippine contacts

You can raise consumer complaints with the Department of Trade and Industry Consumer Protection Group. For billing disputes involving cards or e-wallets, BSP-related complaint channels and your financial provider’s dispute desk can also help.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customer reviews say about canceling SaleHoo

Clear verdict from the available reviews

Based on the 4 unique reviews in the research pack, the trend is more negative than positive: 1 positive and 3 negative. The overall picture is that cancellation is possible, but many users find it unclear or frustrating, especially around free-trial conversion, refund delays, and not knowing the right channel to use.

Two local pain points stand out for Philippine users. Some users report they continue to be charged after canceling, and phone support is only in English. If you are not comfortable handling a billing dispute by phone in English, email becomes even more important because it gives you a written paper trail.

Recurring themes table

Sources summary table

Individual user comments

• "I really appreciate your help today! Your support was very clear, helpful and supportive. Thank you!" (TrustPilot)
• "I tried the free trial and ended up paying $80 dollars [about ₱4,500] for a subscription without being aware. Besides that, I find it very user unfriendly to work with the site. I do not even know how to unsubscribe." (TrustPilot)
• "I signed up for their directory list and after a year got a notification of renewal when I tried to cancel, there was no way to cancel it from Salehoo itself." (TrustPilot)
• "If you want to cancel it, the money back return takes ages since there is only email. I am still waiting for a money back refund." (TrustPilot)

Documents you should save before and after the cancellation

Before you cancel

The best time to organize your proof is before contacting support. Save a screenshot of your account page, current subscription plan, and next renewal date. If the screen shows the billing cycle or trial status, capture that too because it can help if SaleHoo later says the renewal was valid.

• Screenshot of account plan page
• Screenshot of renewal date
• Copy of receipt number
• Saved supplier or course data

For refund and dispute cases

If you are requesting a refund, collect the transaction amount, purchase date, and payment channel used. A bank statement line, a card notification, or an e-wallet reference number is useful. If you used chat, save the transcript or take screenshots before the window closes.

After cancellation, keep the confirmation email, the date and time of the request, and any reply that says billing has stopped. Monitor at least the next 2 billing cycles if you were on a monthly pattern, or the next annual renewal date if your plan renews yearly.

Mistakes that often lead to extra charges or failed refunds

Waiting until the last day of the trial or renewal

A common mistake is canceling on the exact day the trial ends, especially with New Zealand time involved. If you are in the Philippines, the date boundary can work against you. Send the cancellation request at least 2 days before the deadline, not a few minutes before midnight Manila time.

This is the same pattern seen in reviews where users say they were charged after a trial or renewal they did not expect. A small reminder on your phone calendar can save thousands of pesos.

Assuming chat or phone is enough without written proof

Some users rely on a call or a half-finished chat and then discover there is no clear record later. If you use phone support at +1 213-839-6836, ask for an email confirmation before the call ends. If you use live chat, request the transcript and also send a follow-up email yourself.

The fix is simple: create your own paper trail. One clean email thread with your request date is often stronger than a memory of what an agent said.

Requesting a refund without the receipt number

SaleHoo’s 60-day refund guidance specifically mentions contacting support with your receipt number. If you send a vague refund request without this detail, you slow your own case down. Search your email inbox for the purchase receipt before writing support.

If you cannot find it, include your account email, payment date, and last 4 digits of the card if appropriate. The more precise your details, the faster support can locate the transaction.

Not checking whether billing actually stopped

Another real-world mistake is assuming cancellation automatically means no more charges. Some users have reported continued billing after cancellation. That is why you should review your next statement and keep your screenshot of the cancellation confirmation.

If a charge still appears, act quickly. In the Philippines, chargeback windows are often around 60 days from the statement date, so delay can weaken your case.

Quick comparison of SaleHoo cancellation methods

Method comparison table

Key takeaway

Email is the cleanest option if you care about proof, live chat is the fastest for quick contact, phone works if you want immediate human support, and registered mail is useful when you need strong evidence for a dispute. No cancellation fee or early termination fee was found in the terms data.

Your choice depends on your situation. If you are within the 60-day refund window, email is especially useful because the published refund process itself points to email support.

What to do right after the cancellation goes through

Immediate steps and billing checks

Once SaleHoo confirms cancellation, save the message and take a screenshot immediately. Then add one calendar reminder for your next expected billing date and another for 30 days later. This helps you catch any continued charge while your bank dispute window is still open.

If a charge appears after cancellation, contact SaleHoo once more with the old ticket attached, then go to your bank, GCash, Maya, or credit card issuer and ask for a dispute or chargeback. In the Philippines, you generally should act within 60 days from the statement date. DTI can also help with consumer complaints under RA 7394.

Alternatives if you still need a dropshipping tool

If you are canceling because the fit is not right, there are a few known alternatives. Spocket focuses on suppliers in the US and Europe, with pricing from $24.99 to $99.99 per month, about ₱1,405 to ₱5,624 depending on exchange rates. Doba is broader and starts at $29.99 per month, about ₱1,686.

Oberlo has been known as a Shopify-focused import tool with pricing from free to $79.90 per month, about ₱0 to ₱4,494. Compare supplier quality, integration depth, and refund rules before moving, because cancellation pain often comes from signing up too fast.

Useful links

• SaleHoo official website
• SaleHoo cancellation help
• SaleHoo terms
• SaleHoo pricing
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

SaleHoo cancellation address and formal contact details

Postal address for written cancellation notices

If you want to send a formal written notice, use the company address below:

• SaleHoo Group Limited, 1020 Ferry Road, Christchurch 8247, New Zealand

Use this if you need stronger documentation for a disputed renewal or refund issue. Email and chat are faster for day-to-day cancellation, but a posted or digitally certified letter can help when you need a dated record.

Support contacts in one place

For most users in the Philippines, online contact is more practical than mail. The verified support channels are email at [email protected], live chat through the help page, and phone at +1 213-839-6836 during Monday to Friday, 11 am to 7:30 pm New Zealand time.

If you only do one thing today, send the cancellation email and save a copy. That one step gives you the best starting point if you later need a refund, a bank dispute, or a DTI complaint.