Cancel SHIPT online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shipt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shipt: Simple Process
What is Shipt
Overview
Shipt is a grocery and household delivery service that connects customers with personal shoppers who pick and deliver items from partnered stores.
How it works
Customers place orders via the Shipt app or website, choose delivery timing, and a shopper completes the purchase and delivery.
How to cancel Shipt
Cancel an individual order (app or web)
- Open the Shipt app or website and go to Orders.
- Select the order you want to cancel.
- Tap “Cancel this order” at the bottom - this works any time before the shopper begins shopping.
- If the option is not available, the shopper has likely started shopping; see the next subsection.
Cancel when the shopper has started or for support
- If the shopper has already begun shopping, you must contact Shipt Support via live chat or phone for assistance.
- App and web cancellation flows are the same across platforms. For details see the Shipt help article: How do I cancel my order?
Cancel a Shipt membership (subscription)
- Log into shipt.com or open the Shipt app and go to Account → Shipt Membership Profile.
- Tap “How to cancel my membership” and then tap “Yes, cancel membership.”
- You will receive a confirmation email once cancellation is successful. More info: How do I cancel my membership?
What happens when you cancel
Access after cancellation
Membership cancellation stops future renewals; you typically retain access until the end of the paid period unless otherwise stated.
Automatic renewal and billing
Cancelling prevents future automatic charges. For annual plans, cancellation does not necessarily result in a prorated refund.
Data and account information
Shipt retains account and order data per its policies. You can contact support to request account-related actions if needed.
Will I get a refund?
General refund policy
Shipt’s Terms of Service state that refunds or account credits for item or service issues are at Shipt’s sole discretion.
Customers should contact Shipt, describe the issue, and provide relevant order details to request a refund or credit.
Membership fee refunds and exceptions
- Annual memberships may be fully refunded if cancelled within the first month.
- Monthly memberships generally do not receive refunds after billing.
- Refunds after the first month of an annual membership may be granted only under extenuating circumstances and at Shipt’s discretion.
- Any offered credits typically expire after 90 days unless otherwise stated.
How to request a refund
- Contact Shipt Support via the app or website, or use the support contact options listed in your account.
- Include order number, date, and a clear description of the issue to speed resolution.
- For disputes about signature or charge issues, retain screenshots or emails that show charges and communications.
Shipt plans and pricing
Plan summary
Official Shipt pricing is shown below in USD. No NZD pricing is published; local app stores may convert prices to NZD.
Note about local availability
Pricing and availability may be region-specific. If you subscribed via Target, billing or cancellation may follow Target’s processes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly membership | US$10.99 | Monthly | Unlimited deliveries; $0 delivery on orders over US$35; fees apply for orders under threshold |
| Annual membership | US$99/year (~US$8.25/month) | Annual | Unlimited deliveries; same delivery fee structure as monthly |
| One-time delivery (no membership) | US$10 per order | Per order | Single order only; incurs service + delivery fees; fees visible at checkout |
Your consumer rights in New Zealand
No automatic 14-day cooling-off right
Shipt’s published policies do not include a statutory 14-day cooling-off right for memberships or orders in New Zealand.
Refund rights claimed in Shipt’s terms are discretionary and policy-based rather than an automatic New Zealand 14-day refund.
Consumer Guarantees Act (CGA)
- Under New Zealand law, services must be provided with reasonable care and skill.
- If Shipt repeatedly fails to deliver services as agreed (for example, repeated cancellations or non-delivery), you may have remedies under the CGA.
How to assert rights
- Contact Shipt Support first to seek resolution and a record of the attempt to resolve the issue.
- If unresolved, consider contacting New Zealand consumer protection agencies or seeking advice about CGA remedies.
Customer experiences
Positive feedback
Some customers praise good shopper communication and flexibility, noting specific shoppers who are polite, prompt, and efficient.
Negative feedback
Many reviewers report delays, cancellations, and lack of clear communication when delivery times change or orders are rescheduled.
Other recurring complaints include incorrect or missing deliveries, unprofessional shoppers, and customer service that does not fully resolve issues.
Payment and trial concerns
Some users report confusion over trial terms or unexpected charges, and occasional complaints about refunds or held funds.
Documentation checklist
What to gather before contacting support
- Order number and date for the delivery or membership billing.
- Screenshots of the app order page, confirmation emails, and any messages with the shopper or support.
- Receipts or bank statements showing charges if disputing billing or refund issues.
What to include in your request
- Clear description of the problem, including what you expected versus what occurred.
- Desired outcome (refund, credit, re-delivery, membership cancellation confirmation).
Common mistakes
Trying to cancel after shopping has started
Users sometimes attempt to cancel an order after the shopper has begun shopping and expect an automatic refund.
Once shopping has started you must contact Shipt Support; the app’s cancel button will no longer be available.
Assuming a membership automatically refunds
Customers often assume canceling a membership entitles them to a pro rata refund; monthly memberships typically do not receive refunds.
Annual membership refunds are possible only within the first month or under special circumstances at Shipt’s discretion.
Not keeping records
Failing to keep screenshots or receipts reduces your ability to prove issues when requesting refunds or disputing charges.
Always save confirmation emails and any chat transcripts with support.
Comparative recap
Quick comparison
The table below compares cancelling an order, cancelling a membership, and refund likelihood in simple terms.
How to act
Use the table to decide whether to cancel via the app or contact support, and what evidence to prepare for a refund request.
| Action | How to cancel | Timing | Refund likelihood | Contact method |
|---|---|---|---|---|
| Cancel individual order | App/website: Orders → select order → “Cancel this order” | Before shopper starts shopping | Usually full cancellation without charge if before shopping starts | App or web; if started, contact live chat/phone |
| Cancel membership | Account → Shipt Membership Profile → “How to cancel my membership” → “Yes, cancel membership.” | Any time; prevents future renewals | Annual: possible refund within first month; Monthly: generally no refund | App or website; if subscribed via Target, use Target app or Guest Services |
| Request refund/credit | Contact Shipt Support and provide order details | As soon as issue is noticed | At Shipt’s discretion; credits generally expire after 90 days | App/web support, email, or phone |
After cancelling
Confirmations and follow-up
After cancelling a membership you should receive a confirmation email; keep it for your records.
If you do not receive confirmation, contact Shipt Support and provide your account details.
Helpful links and contacts
- Cancel an order: How do I cancel my order?
- Cancel membership: How do I cancel my membership?
- Shipt Terms of Service (refunds & credits): Shipt Terms of Service
Address
Postal address information
Shipt does not publish a New Zealand postal mailing address for membership cancellation or support.
If you need to provide written notice, check support options in your account for guidance on acceptable contact methods.
Other contact options
- Email/support via the app or website (support@shipt.com is commonly listed for support inquiries).
- If your membership was through Target, you may cancel via the Target app or contact Target Guest Services at 1-800-591-3869 for assistance.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.