Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ai Style By Dna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ai Style By Dna: Easy Method
What is Ai Style By Dna
Overview
Ai Style By Dna is a fashion and personal styling app that uses DNA-based and image analysis to provide palette and body type guidance, outfit suggestions, and personalised style recommendations.
The app offers both one-time purchases and auto-renewing subscriptions to unlock features and premium content within the mobile application.
Who operates the service
The company operating the app is AI Style by DNA, S.L.U., based in Spain. Formal legal correspondence uses the Spanish office address provided in the Terms of Use.
In New Zealand the app is distributed via the App Store; purchases and subscription billing are handled through the app platform used at point of sale.
How to cancel Ai Style By Dna
Cancel via Apple App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name at the top.
- Tap "Subscriptions", find "Ai Style By Dna" in the list, then tap it and choose "Cancel Subscription".
- Follow prompts to confirm cancellation. If you do not see the subscription, check the App Store app under your profile > Subscriptions.
If you subscribed via Google Play or other platforms
- Open Google Play Store, tap profile icon > Payments & subscriptions > Subscriptions, find the app and cancel there.
- If purchased via a third-party platform, sign in to that platform and manage subscriptions in your account settings.
- If you cannot locate the subscription, contact the platform's support (Apple/Google) for help identifying the payer.
What happens when you cancel
Access after cancellation
Cancelling an auto-renewing subscription prevents future billing but usually preserves paid access until the current billing period ends.
You will retain any features tied to that subscription until the expiry date shown in your account or the App Store/Play Store receipt.
Account and data handling
Canceling does not automatically delete your account or personal data held by the app.
To request deletion of personal data or account closure, contact the app support or use any in-app account deletion options if available.
Will I get a refund?
Standard refund approach
Refunds for subscriptions are typically managed by the platform (Apple App Store or Google Play). You must request a refund through the platform where you purchased the subscription.
Platforms review refund requests and decide based on their policies, billing history, and timing of the request.
Exceptions and direct requests
- If you believe there is an error or unauthorised charge, contact the platform support promptly and provide receipts.
- For issues the platform cannot resolve, you may contact the developer for assistance; formal correspondence can be sent to the company's Spanish address.
- Statutory consumer rights (see next section) may entitle you to remedies in certain cases; follow local complaint procedures as needed.
Ai Style By Dna plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Palette and Body Type Guide | USD 22.99 | One-time | Unlock Palette and Body Type Guide |
| Monthly subscription | USD 14.99 or USD 39.99 | Monthly | Access full app features |
| Three months subscription | USD 14.99 or USD 29.99 | 3 Months | Quarterly plan access |
| Six months subscription | USD 49.99 | 6 Months | Half-year access |
| Annual subscription | USD 24.99, USD 59.99 or USD 69.99 | Annual | Full year access |
Pricing notes
Prices shown are in USD as displayed on the NZ App Store listing accessed in early 2026.
The actual amount charged in NZD will depend on Apple’s currency conversion and any regional taxes applied at the time of purchase.
Your consumer rights in New Zealand
Key statutory protections
In New Zealand consumers are protected by laws including the Consumer Guarantees Act and the Fair Trading Act, which cover goods and services, and provide remedies where services are not delivered as promised.
These laws may apply to digital services, depending on the circumstances of the purchase and the nature of the service.
How to exercise your rights
- Keep receipts and proof of purchase from the App Store or Play Store.
- Contact the platform first (Apple/Google) for subscription billing disputes or refund requests.
- If unresolved, contact Consumer Protection or lodge a complaint with Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Common positive reports
Many users appreciate the bespoke styling recommendations and find the palette/body type guide useful for personalising outfits.
Users on active subscriptions often report satisfaction with the convenience of in-app recommendations and periodic updates.
Common issues reported
Some users report difficulty locating the subscription in their app account when trying to cancel, leading to unexpected renewals.
Refund outcomes are mixed; some users succeed via the platform refund process, while others are directed to the developer without guaranteed success.
Documentation checklist
What to gather before contacting support
- Order receipt or purchase confirmation showing the app name, date, and transaction ID.
- Account email or Apple/Google ID used to purchase the subscription.
- Screenshots showing subscription status in Settings or the App Store/Play Store.
Additional materials for disputes
- Copies of any correspondence with platform support or the developer.
- Notes on dates you attempted cancellation and any error messages encountered.
Common mistakes
Not cancelling through the platform
A common error is attempting to cancel from within the app settings alone while the subscription is billed by Apple or Google.
Always check the App Store/Play Store subscriptions page to ensure the subscription is cancelled at the billing source.
Waiting too long to request a refund
Delaying a refund request after an unexpected charge can reduce the likelihood of a favourable outcome from the platform.
Contact the platform and gather documentation as soon as you notice an unwanted renewal.
Comparative recap
Plan comparison table
| Plan | Period | Typical Price (USD) | Key Benefit |
|---|---|---|---|
| Palette and Body Type Guide | One-time | USD 22.99 | Permanent access to guides |
| Monthly subscription | Monthly | USD 14.99 or USD 39.99 | Short-term full app access |
| Three months subscription | 3 Months | USD 14.99 or USD 29.99 | Quarterly commitment |
| Six months subscription | 6 Months | USD 49.99 | Longer-term savings |
| Annual subscription | Annual | USD 24.99, USD 59.99 or USD 69.99 | Best value for frequent users |
Quick takeaway
One-time purchases give permanent access to specific guides, while subscriptions provide ongoing premium features and convenience.
Choose based on how often you plan to use personalised styling features and whether you want to avoid recurring billing.
After cancelling
Next practical steps
Confirm cancellation in your App Store or Google Play subscription list and keep screenshots of the cancelled status and expiry date.
If you need a refund, submit a request through your platform’s support page as soon as possible with your receipt attached.
Helpful links
- Cancel subscriptions on iPhone or iPad (Apple Support)
- Cancel a subscription (Google Play Help)
- Consumer Protection - New Zealand Government
- Consumer NZ - Advice and complaint guidance
Address
Company head office
AI Style by DNA, S.L.U.
Paseo Ferrocarril 337, Castelldefels, Barcelona, Spain, 08860
Correspondence guidance
For formal notices, refer to the address above as provided in the Terms of Use.
For billing or refund matters start with the platform where you purchased the subscription, then contact the developer if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.