Cancel ATLASSIAN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Atlassian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Atlassian: Easy Method
What is Atlassian
Overview
Atlassian is a software company that provides collaboration and development tools such as Jira, Confluence, Trello and Statuspage.
The platform is used by teams for project tracking, documentation, issue management and incident communication.
How Atlassian is offered
Products are available as cloud-hosted subscriptions, self-managed software and specialised services like Statuspage.
Billing may be handled via admin.atlassian.com, AWS-billing experiences, or product-specific UIs depending on the product.
How to cancel Atlassian
Cancel via admin.atlassian.com (Web / AWS billing experience)
- Sign in as an organisation admin at admin.atlassian.com.
- Go to Billing → Subscriptions → Manage → More actions → Cancel subscription.
- Note: Cancellation generally takes effect 15 days after the end of the current billing period; free plans or trials cancel immediately.
Cancel Statuspage and other product UIs
- In Statuspage, open the product UI and select the avatar → Billing → Cancel subscription.
- Statuspage may show either “Cancel the subscription” (ends at period end) or a “Click here” option (immediate cancel with no credit).
- For other cloud subscriptions, you can also open a support ticket to request immediate cancellation via Customer Advocacy.
What happens when you cancel
Access and billing
For most cloud subscriptions, cancellation schedules the end of the billing cycle and you retain full access until that date.
Immediate cancellation options exist for some products or via support, but may forfeit remaining time or credits.
Data and retention
Data retention policies still apply after cancellation; customer data is not always deleted immediately upon cancel.
If you require immediate deletion of data, submit a separate request to Atlassian support to engage deletion or export options.
Will I get a refund?
Monthly cloud subscriptions
Refunds for monthly cloud subscriptions are available only within the first paid month after a trial period ends.
Outside that initial paid month, refunds for monthly subscriptions are typically not provided.
Annual subscriptions and initial-order rights
Annual subscription refunds can be requested within 30 days of payment; after 30 days refunds are generally not available.
The Atlassian Customer Agreement permits customers to terminate the initial order within 30 days for any reason and request a refund for product and associated support.
Atlassian plans and pricing
Common plan types
Atlassian offers tiered cloud plans (Free, Standard, Premium, Enterprise) and product-specific plans such as Statuspage subscriptions.
Exact pricing varies by product, number of users (seats), billing period and local taxes such as NZ GST.
Pricing table
| Product / Plan | Billing model | Notes |
|---|---|---|
| Jira Software, Confluence, Trello | Free / Monthly / Annual | Tiered by seats; subject to GST in New Zealand |
| Statuspage | Subscription (monthly/annual) | Cancellation behavior may be immediate or at period end depending on UI |
| Enterprise / Premium | Annual / Custom | Custom contracts; contact sales for quotes |
Your consumer rights in New Zealand
Cooling-off and refund alignment
Under the Atlassian Customer Agreement, customers have a 30-day termination and refund right on their initial purchase, which aligns with NZ expectations for a reasonable cooling-off period.
This right applies to the initial order and does not typically extend to automatic renewals or later purchases.
Taxes, data and privacy
Atlassian fees are subject to applicable taxes such as GST in New Zealand; customers are responsible for tax unless exempt under the agreement.
Customers can request immediate deletion of personal data via support consistent with NZ privacy expectations and the Privacy Act; retention practices vary by product.
Customer experiences
Positive feedback
Some users report that Atlassian products “function as claimed” and provide robust project and incident management features.
Integrations and ecosystem tools are commonly cited as strengths by teams using multiple Atlassian products.
Recurring complaints
Customers report issues with refunds being rejected even when requested shortly after annual billing and difficulty obtaining credits.
Other frequent complaints include automatic renewals without clear authorisation, billing for more seats than needed, lock-out or account recovery problems, and poor customer support responsiveness.
Documentation checklist
What to gather before cancelling
- Organisation admin login and email address used for billing.
- Order numbers, invoice copies and billing statements showing payment dates.
- List of products/services and seat counts to be cancelled.
Optional legal and data items
- Proof of authority to act (for legal or corporate cancellations).
- Data export requests or explicit deletion instructions to submit to support.
- Address for formal notices: Wynn Williams, Level 25, 48 Shortland Street, Auckland 1010, New Zealand.
Common mistakes
Missing renewal management
Many customers forget to cancel before automatic renewals and then find refunds are limited or unavailable.
Check renewal dates and adjust seat counts or cancel ahead of the renewal to avoid unexpected charges.
Assuming immediate deletion or easy refunds
Assuming account cancellation equals immediate data deletion is a common error; a separate support request is usually required.
Also, assuming same-day refunds for annual charges can lead to frustration; review the 30-day initial purchase window and monthly rules.
Comparative recap
Quick comparison by platform
| Platform | Cancellation timing | Refund availability |
|---|---|---|
| Web (admin.atlassian.com / AWS billing) | Effective 15 days after end of billing period; free/trial immediate | Monthly: limited; Annual: within 30 days |
| Statuspage UI | Either end of period or immediate depending on UI option | Depends on timing; initial-order 30-day right applies |
| Generic Cloud subscriptions | Schedules end of billing cycle; immediate via support possible | Monthly: refund within first paid month; Annual: within 30 days |
After cancelling
Immediate actions
Export any data you need (issues, pages, attachments) before access ends or request exports via support if access will be removed.
Transfer ownership of projects, sites or assets to another admin to preserve continuity if needed.
Support and further steps
- Open a support ticket if you need immediate cancellation, data deletion, or a refund review: Atlassian Support.
- Visit the admin portal for subscription controls: admin.atlassian.com.
- Review privacy and data deletion guidance: Atlassian Privacy Policy.
Address
Address for service and notices
Wynn Williams, Level 25, 48 Shortland Street, Auckland 1010, New Zealand.
This address is typically used for formal legal notices and service of documents relating to Atlassian New Zealand.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.