Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Autocad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Autocad: Easy Method
What is Autocad
Overview
Autocad (AutoCAD) is a professional CAD application used for 2D drafting and 3D design across architecture, engineering and construction sectors.
It is available as desktop, web and mobile versions and is licensed by subscription with several plan options.
Core features
AutoCAD provides precision drawing, specialised toolsets, and integration with other Autodesk apps and cloud services.
Plans include full desktop functionality, a lightweight web client, and token-based daily access via Autodesk Flex.
How to cancel Autocad
If purchased via App Store / Google Play
- Autodesk does not handle in-app cancellations for subscriptions bought through Apple or Google.
- Open the Apple App Store or Google Play Store and follow their standard subscription cancellation steps.
- Manage subscriptions in your device account settings; Autodesk directs users to the respective platform.
If purchased directly from Autodesk (web)
- Sign in to your Autodesk Account and go to Billing & Orders.
- Turn off auto-renew for the subscription you want to cancel; the subscription will remain active until the expiry date.
- For trials, the trial will expire automatically after 30 days; no additional cancellation step is required.
- For step-by-step info see Autodesk's cancellation help: autodesk.com - cancel.
What happens when you cancel
Access and renewal
Turning off auto-renew stops future billing but does not immediately terminate access; the subscription remains active until its current expiry date.
If you cancel during a paid period you can continue using AutoCAD until that period ends.
Account, files and data
Your Autodesk account, cloud-stored files and settings remain associated with the account after cancellation, subject to Autodesk data retention policies.
Export or back up any files you need before the subscription expiry to avoid access issues later.
Will I get a refund?
Refunds for direct purchases
Autodesk offers refunds for direct online purchases within specified windows: monthly subscriptions within 15 days, and 1-year or 3-year subscriptions within 30 days of purchase or renewal.
APAC (New Zealand) guidance confirms cancellation requests must be made within 30 days to receive a refund; refunds are typically processed in about 5 - 7 working days.
See Autodesk help for details: autodesk.com - help.
Refunds via resellers and app stores
- Purchases made through resellers or partners follow the reseller's return and refund policy; contact the reseller directly for refunds.
- Subscriptions bought via Apple App Store or Google Play must be refunded through those platforms, not directly by Autodesk.
- Exceptions and special cases (e.g., double charges) are handled case-by-case and may require support interaction or proof of purchase.
Autocad plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| AutoCAD (full subscription) | NZ$3,320/year | Annual (1-year) | Includes AutoCAD, specialised toolsets and apps (Autodesk NZ store, excludes GST) |
| AutoCAD Web | NZ$170/year | Annual (1-year) | Web-based drafting, annotations, mobile access (Autodesk NZ store, excludes GST) |
| AutoCAD via Autodesk Flex (token-based) | NZ$34/day (approx.) | Daily (token model) | Access per day using 7 Flex tokens; tokens NZ$4.75 each (volume discounts may apply) |
| AutoCAD LT 2025 (Government, single-user) | NZ$914.77 + GST (≈ NZ$1,051.99 incl. GST) | Annual | Government New Single-User subscription via reseller (Acquire NZ) |
| AutoCAD LT 2024 (Commercial, single-user) | NZ$837.52 | Annual | Commercial New Single-User subscription via reseller (NanoByte Solutions NZ) |
Notes on pricing and GST
All listed prices are subject to GST where applicable. Autodesk NZ online store prices exclude GST unless stated otherwise.
Reseller prices may include GST and can vary; check the reseller quote for final pricing and tax details.
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumer law provides a 14-day cooling-off period for certain remote purchases, but digital software subscriptions may be exempt unless faulty.
Autodesk's refund windows (15 days for monthly, 30 days for annual/multi-year) provide explicit rights that are broader than the statutory 14-day default in many cases.
Purchases via resellers
- If you buy through a reseller, your rights and remedies may be governed by the reseller's return policy as well as the underlying consumer law.
- Always review the reseller terms before purchase and keep invoices and communications to support any refund or dispute.
Customer experiences
Positive feedback
- Users praise AutoCAD for high precision, detailed design capability and a comprehensive feature set.
- Review platforms report strong overall recommendation scores and satisfaction with workflows and toolsets.
Common complaints
- Frequent issues cited include bugs, occasional crashes or lag with large files, and a steep learning curve for new users.
- Some reviewers report poor responsiveness from customer support, pricing concerns, and refund difficulties in specific cases.
Documentation checklist
What to gather
- Order confirmation or invoice showing purchase date, product and payment method.
- Autodesk account email address and subscription ID (if available).
- Any reseller correspondence or receipts for purchases made through partners.
How to present
- When requesting cancellation or refund, attach screenshots or PDFs of invoices and account billing pages.
- Provide clear dates for purchase and renewal and state whether you purchased via Autodesk, reseller, or an app store.
Common mistakes
Cancelling the wrong way
Many users try to contact Autodesk support for App Store or Google Play subscriptions; these must be cancelled through the app store account.
Attempting to cancel in the wrong place can delay the process and cause missed refund windows.
Missing refund windows and documentation
Failing to request a refund within Autodesk's specified window (15 days for monthly, 30 days for annual/multi-year) can forfeit refund eligibility.
Not keeping receipts, invoice numbers or reseller contact details also makes disputes harder to resolve.
Comparative recap
At-a-glance comparison
| Purchase method | How to cancel | Refund window | Notes |
|---|---|---|---|
| Apple App Store / Google Play | Cancel via your Apple or Google account subscription settings | Subject to store policies | Autodesk does not process in-app cancellations directly |
| Direct via Autodesk website | Turn off auto-renew in Autodesk Account > Billing & Orders | Monthly: 15 days; 1- or 3-year: 30 days | Subscription remains active until expiry; refund processed within ~5 - 7 working days in APAC |
| Reseller / Partner | Request cancellation/refund through the reseller | Varies by reseller | Reseller policies override Autodesk direct policy for that purchase |
| Free trial | No action required; trial expires after 30 days | No refund needed as trial is free | Sign up and trial expiry are automatic unless upgraded |
When to choose which
Buy direct for straightforward Autodesk policies and online account control; expect defined refund windows and self-service cancellation.
Buy via reseller for local procurement or special pricing, but confirm the reseller's refund and cancellation terms before purchase.
After cancelling
Next steps
- Back up and export any project files from Autodesk cloud storage before your access ends.
- Confirm cancellation and check the expiry date in Billing & Orders, and monitor your payment method for any refunds.
Support and links
- Autodesk billing and cancellation help: autodesk.com - manage billing
- Autodesk customer help centre: autodesk.com - customer help
- APAC refund information (New Zealand): autodesk.co.nz - refund policy (APAC)
- If you purchased via Apple/Google, use the respective store support pages to request refunds or cancellations.
Address
Regional office for postal matters
Autodesk does not maintain a distinct postal cancellation address in New Zealand. For postal matters, the regional APAC office can be used.
Autodesk Asia Pte. Ltd., 3 Fusionopolis Way, #10‑21 Symbiosis, Singapore 138633
How to contact
For account changes and cancellations, use your Autodesk Account online and the support links above.
For reseller purchases, contact the reseller shown on your invoice for the fastest resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.