Cancel Bluebeam: Easy Method

What is Bluebeam

Overview

Bluebeam is a PDF-based software suite designed for architecture, engineering and construction teams to mark up, edit and collaborate on technical drawings and documents.

It includes desktop applications (commonly called Revu), cloud collaboration tools and license/subscription management options for organisations and individuals.

Main uses

Users commonly employ Bluebeam for drawing mark-ups, quantity takeoffs, document comparison and project collaboration on large document sets.

Bluebeam is often integrated into CAD workflows and used by site teams for real-time review and version control.

How to cancel Bluebeam

Webstore purchases (site and subscription)

• Sign in to your Bluebeam account or the store where you bought the licence.
• If you are a subscriber and it is within 30 days of renewal, you may change or cancel renewal - see the Subscription Management Guide on Bluebeam's site: Bluebeam contact.
• For orders purchased from Bluebeam's Webstore you may cancel or return licensed software within 30 days following payment receipt for a full refund: Terms of Sale.
• Prepare your order number, account email and licence information before contacting support or submitting a return.

App Store / Google Play and reseller channels

• No separate explicit Bluebeam cancellation policy for App Store or Google Play is provided by Bluebeam; refunds and cancellations for those purchases are typically governed by Apple or Google policies.
• If you purchased through a reseller or distributor in NZ (Bluechip Infotech), contact them directly for local support or to request cancellation by mail.
• For postal cancellation or correspondence, use the local address: P O Box 26370, Epsom, Auckland 1344, New Zealand.

What happens when you cancel

Access and renewal

If you cancel a subscription before renewal, your access normally continues until the end of the paid period unless stated otherwise by the merchant.

For webstore orders cancelled within the refund window, licences will be rescinded once the return is processed and payment refunded.

Data, projects and backups

Project files stored locally or in Bluebeam Studio remain under your control; export or back up important Studio sessions and files before cancelling to avoid disruption.

Always export markups, session history and project PDFs if you need to retain records after licence or subscription termination.

Will I get a refund?

Bluebeam refund policy

Bluebeam accepts returns for a full refund via the Webstore within 30 days after payment receipt for licensed software.

After 30 days, Bluebeam's Terms say there is no return and no refund except as required by applicable consumer law.

Exceptions and New Zealand consumer law

• If you are a non-business consumer in New Zealand, your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are preserved and cannot be limited by Bluebeam's Terms: NZ Terms.
• Bluebeam does not state a 14-day statutory right; instead it offers a 30-day return window on Webstore purchases, subject to consumer law exceptions.
• For business purchases, certain CGA protections may be excluded by Bluebeam's Terms - check your contract and purchase context carefully.

Bluebeam plans and pricing

Plan types

Bluebeam offers desktop licences and subscription plans for its Revu product family and cloud collaboration services; exact offerings and licensing options can vary by channel.

Typical product names include Revu Standard, Revu CAD and Revu eXtreme, plus subscription and perpetual licence options.

Pricing notes

Pricing varies by plan, licence type, purchase channel and region; consult the Webstore or your reseller for current NZ pricing.

Your consumer rights in New Zealand

Rights for non-business consumers

If you bought Bluebeam as a consumer (not for business), your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) apply and cannot be contracted away.

This means you may be entitled to remedies, repairs, replacements or refunds where goods are faulty, do not match description or do not meet reasonable quality standards.

Business purchases and term exclusions

• For business purchases, Bluebeam's Terms may exclude certain CGA and FTA provisions (for example, sections noted in the NZ terms), so commercial buyers should review licence and purchase agreements carefully.
• If you are unsure whether you purchased as a consumer or for business, check the account details and invoice and seek advice before accepting limited terms.

Customer experiences

Positive feedback

Many users praise Bluebeam for strong CAD integration, robust mark-up tools and improved collaboration on construction drawings.

In New Zealand, reviewers commonly rate Bluebeam highly for features, ease of use and value in relevant workflows: see regional review pages for details: Capterra NZ.

Common problems reported

Reported issues include a steep learning curve, performance problems with very large files, and occasional support or subscription workflow frustrations.

Some NZ users have specifically noted printing difficulties and slow open/save speeds on large projects; weigh these factors when deciding whether to retain or cancel.

Documentation checklist

What to gather

• Order number or invoice from the Webstore or reseller.
• Account email and Bluebeam username.
• Licence key or subscription ID where applicable.
• Proof of payment (receipt, credit card statement) and purchase date.

Where to send it

• Submit documentation via Bluebeam's Webstore support or the contact page: Bluebeam contact.
• If dealing with the local distributor, send postal correspondence to the NZ address: P O Box 26370, Epsom, Auckland 1344, New Zealand.
• If purchased via Apple or Google, follow their in-app refund processes and provide supporting evidence there.

Common mistakes

Timing and refund assumptions

A frequent mistake is assuming a statutory 14-day cooling-off period applies; Bluebeam's Webstore specifies a 30-day return window and app-store purchases follow platform rules.

Missing the 30-day refund window often results in denial of returns unless NZ consumer law provides another remedy.

Contacting the wrong support channel

Another common error is contacting Bluebeam directly for App Store or Google Play purchases - those refunds are governed by Apple/Google and must be requested via those platforms.

Similarly, buyers who purchased via a reseller should contact that reseller first rather than Bluebeam's Webstore support.

Comparative recap

Quick comparison

Notes

Always verify the purchase channel and timing before requesting cancellation or refund to ensure you follow the correct process and meet any windows.

Keep copies of communications and receipts to support any dispute or consumer claim.

After cancelling

Next steps

Export project data, markups and session histories before your licence or access ends to avoid losing important work.

Inform your team and update any workflows or integrations that relied on Bluebeam to avoid disruption.

Helpful links and support

• Bluebeam contact and support: Bluebeam contact
• Bluebeam Terms of Sale (refunds/returns): Terms of Sale
• NZ store terms (consumer rights reference): NZ Terms
• User reviews and community feedback: Capterra NZ

Address

Local distributor

Bluebeam is distributed in New Zealand by Bluechip Infotech for local sales and support correspondence.

For postal communications regarding cancellations or returns, address your mail to the local distributor.

Mailing address

P O Box 26370, Epsom, Auckland 1344, New Zealand

For general Bluebeam enquiries and APAC technical support, use the Bluebeam contact page: Bluebeam contact.