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Cancel CARBONMADE
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I hereby notify you of my decision to terminate the contract relating to the Carbonmade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Carbonmade: Easy Method
What is Carbonmade
Overview
Carbonmade is an online portfolio builder aimed at creatives who want to display work quickly without building a site from scratch.
The service is subscription-based and offers tiered plans with different project limits, media support and design blocks.
How people use it
Users typically use Carbonmade to host image- and video-based portfolios, customise layouts, and share work with clients or employers.
Support options and platform features vary by plan and Carbonmade lists pricing in USD on its site.
How to cancel Carbonmade
Cancel via the Carbonmade website
- Sign in at carbonmade.com.
- Click your Account icon (bottom left), go to "Account" → "Plan".
- Choose "Close Account" and confirm by entering your account password.
- Follow any on-screen prompts to complete the closure.
Other cancellation notes
- You may cancel at any time, but you must cancel before the next invoice period to avoid future charges.
- Carbonmade does not publish App Store / Google Play cancellation steps on its Help or Terms pages.
What happens when you cancel
Access and renewal
After you close your account, you will no longer be charged for future billing periods if cancellation processed before the next invoice.
If cancellation is not completed before the next invoice, you remain liable for that charge and future renewals until cancelled.
Data and portfolio content
Account deletion is permanent: your portfolio and uploaded content are removed and cannot be recovered.
Save or export any images, videos or text you want to keep before closing the account.
Will I get a refund?
Carbonmade refund policy
Carbonmade states that all payments are final and non‑refundable, except at Carbonmade’s sole discretion.
The Terms do not provide a statutory 14‑day cooling‑off period or automatic refund right.
Exceptions and practicalities
- If the service is defective, misrepresented or fails to meet legal standards, New Zealand consumer law may provide remedies regardless of Carbonmade’s "no refunds" wording.
- Any goodwill refund is discretionary and must be requested from Carbonmade support; outcomes are not guaranteed.
Carbonmade plans and pricing
Pricing summary
Carbonmade lists prices in USD; NZD amounts below are approximations based on exchange rates (~1 USD ≈ 1.7 NZD).
Exact NZD pricing is not displayed on Carbonmade’s site and may vary with exchange rates and payment issuer fees.
Plans table
| Plan | Approx NZ$ / month | Billing period | Key features |
|---|---|---|---|
| Beginner | approx NZ$17.00 | Monthly | Unlimited images/videos, 8 projects, basic blocks, limited support, SD media |
| Professional | approx NZ$25.50 | Monthly | Unlimited media, 50 projects, premium blocks, stats, custom pages, 4K media, priority support |
| Unlimited | approx NZ$42.50 | Monthly | Everything in Professional plus unlimited projects/pages and extra Karma |
Your consumer rights in New Zealand
Statutory protections
Under the Consumer Guarantees Act 1993, services must be supplied with reasonable care and skill and be fit for purpose.
Suppliers cannot contract out of these statutory rights by using "no refunds" clauses.
How this applies to Carbonmade
- If Carbonmade’s service is defective or not as described, you may have remedies under NZ law despite the Terms stating "no refunds".
- There is no general 14‑day cooling‑off right for digital services in NZ outside specific direct‑sales or credit contexts.
Customer experiences
Positive feedback
Some users praise Carbonmade for ease of use, helpful features and a simple way to create a portfolio quickly.
Positive comments highlight good UX and responsive team support in some cases.
Negative feedback
Other users report issues such as continued charges after cancellation and slow or non‑responsive support by email.
There are also reports of accounts or data being removed during platform changes with no option to retain old content.
Documentation checklist
What to gather before cancelling
- Account email and username.
- Subscription plan name and next billing date.
- Payment receipts or bank/card statements showing Carbonmade charges.
- Screenshots of account Plan page and any cancellation confirmation screens.
After attempting cancellation
- Save confirmation emails or take a screenshot of the "account closed" message.
- Record support ticket IDs or timestamps of contact attempts if you need to dispute charges.
Common mistakes
Missing the billing cutoff
A frequent mistake is cancelling after the invoice has already processed, which results in another charged period.
Always check the next billing date and cancel before that cutoff to avoid unintended charges.
Assuming automatic refunds or backups
Do not assume you will receive a refund after cancelling; Carbonmade’s policy is payments are final unless they decide otherwise.
Also, assume that deletion is permanent and export your portfolio before closing the account.
Comparative recap
Quick comparison
| Topic | Summary |
|---|---|
| Cancellation method | Close account via Account → Plan on the Carbonmade website; no app store steps published |
| Refunds | Payments are final except at Carbonmade’s discretion; NZ law may still offer remedies for faults |
| Data retention | Deletion is permanent - export your portfolio beforehand |
| NZ legal position | Consumer Guarantees Act protects consumers; companies cannot contract out of these rights |
After cancelling
Follow-up steps
Confirm you received any cancellation confirmation and save it for your records.
Check your card or bank statement to confirm no further charges appear after the effective cancellation date.
Helpful links
- Carbonmade home
- Carbonmade Terms of Service
- Carbonmade Help / Support
- New Zealand consumer rights and guidance
Address
Registered contact for service matters
Carbonmade’s available postal address for service matters is a US address provided by Element6, LLC.
There does not appear to be a local New Zealand postal address for account cancellation or service issues.
Mailing address
Element6, LLC
PMB 45562, 113 Cherry St., Seattle, Washington 98104‑2205, United States