Cancel CLAUDE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Claude service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Claude: Easy Method
What is Claude
Short description
Claude is an AI assistant provided by Anthropic that offers conversational, writing, coding, and research help through web and mobile apps.
How it is delivered
Claude is available as a web app (including Claude Desktop) and as mobile apps distributed through the Apple App Store and Google Play.
How to cancel Claude
Web (including Claude Desktop)
- Log into your Claude account.
- Click your initials or name in the top-right corner.
- Go to Settings → Billing → Cancel.
- Cancellation takes effect at the end of the current billing period.
Mobile (iOS and Android)
- In the Claude app: tap your initials → Billing → Manage subscription → Cancel.
- Alternatively, cancel through the platform store: App Store subscription settings (iOS) or Google Play subscriptions (Android).
- If you subscribed via the store, manage and cancel from that store to stop future charges.
What happens when you cancel
Access after cancellation
After you cancel, your paid access typically continues until the end of the current billing period.
You retain access to Pro features until the subscription expiry date shown in your account or store receipt.
Renewal and billing
Auto-renewal stops on cancellation; you will not be charged for the next period once cancellation is processed.
To avoid the next charge, cancel at least 24 hours before your next billing date.
Will I get a refund?
Standard policy
- Cancellation generally takes effect at the end of the current billing period; refunds are not automatically provided for the unused portion.
- To avoid being billed for the next period, cancel at least 24 hours before the next billing date.
Exceptions and your rights
- Under New Zealand law (Consumer Guarantees Act), a business cannot contract out of its obligations; if the service is faulty or not fit for purpose you may be entitled to a remedy such as a refund.
- There is no automatic statutory 14-day cooling-off right for digital subscription services in New Zealand unless the seller offers one.
Claude plans and pricing
Overview of in‑app plans
Prices listed are the in-app App Store prices in New Zealand dollars as of January 2026.
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Claude Pro - Monthly (in-app) | NZ$40.00 | Monthly | All Pro features via iOS app |
| Claude Pro - Annual (in-app) | NZ$429.99 | Annual | Pro subscription billed yearly via iOS app |
| Claude Max 5x - Monthly (in-app) | NZ$249.99 | Monthly | 5× Pro usage via iOS app |
| Claude Max 20x - Monthly (in-app) | NZ$499.99 | Monthly | 20× Pro usage via iOS app |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be of acceptable quality and fit for purpose; businesses cannot contract out of the CGA.
If Claude (or the service delivery) is faulty, you may be entitled to a refund, repair, or other remedy under the CGA.
Fair Trading Act and misleading conduct
The Fair Trading Act prohibits misleading or deceptive conduct and unfair terms in consumer transactions.
Providers must not misrepresent subscription terms, use dark-pattern billing, or otherwise mislead consumers.
Customer experiences
Positive feedback
Many users praise Claude for technical tasks, coding help, logical reasoning, and writing assistance.
Positive reviews commonly highlight strong performance on coding, front-end tasks, and general drafting help.
Negative feedback
Frequent complaints include aggressive usage limits, sessions cut off, and unclear thresholds even for paid plans.
Other recurring issues reported by users are deceptive billing, account bans without warning, difficulty cancelling, refund denials, and poor customer support.
Documentation checklist
What to prepare before contacting support
- Account email or username used for the Claude subscription.
- Subscription receipt or invoice (from Claude, Apple, or Google Play).
- Billing date and the last charged amount.
Helpful evidence
- Screenshots of your subscription page and cancellation attempt(s).
- Copies of any messages or emails with support, including dates and reference numbers.
- Notes on service issues if requesting a refund under CGA (examples, dates, and outcomes).
Common mistakes
Not cancelling in the right place
A common error is cancelling in the app when the subscription was billed through the App Store or Google Play; always cancel via the store if you subscribed through it.
Waiting until the last minute
Waiting until the billing day can result in being charged; cancel at least 24 hours before the next charge to be safe.
Comparative recap
Quick comparison
The table below summarizes cancellation steps, when cancellation takes effect, and refund expectations by platform.
Summary table
| Platform | Cancel method | When cancellation takes effect | Refund likelihood / notes |
|---|---|---|---|
| Web (including Claude Desktop) | Account → initials/name → Settings → Billing → Cancel | End of current billing period | Refunds not automatic; may be available under NZ law for faulty service |
| iOS (App Store) | In-app: initials → Billing → Manage subscription → Cancel, or cancel via App Store subscription settings | End of current billing period | Store-managed purchases follow App Store refund policies; CGA remedies may apply |
| Android (Google Play) | In-app: initials → Billing → Manage subscription → Cancel, or cancel via Google Play subscriptions | End of current billing period | Store-managed purchases follow Google Play refund policies; CGA remedies may apply |
After cancelling
What to check immediately
Confirm cancellation in your Claude account or your App Store / Google Play subscription list and save the confirmation screen or email.
Useful links and contacts
Claude Help Center and support messenger (use to open a support conversation): Claude Help Center.
Manage App Store subscriptions (Apple): Apple subscriptions. Manage Google Play subscriptions: Google Play subscriptions.
New Zealand consumer information: Consumer Protection (NZ) for details on the Consumer Guarantees Act and the Fair Trading Act.
Address
No local postal address
There is no public New Zealand postal address for Claude or Anthropic for subscription cancellations.
How to contact support
Use the support messenger via the Claude Help Center or the in-app support options to request assistance with cancellations, refunds, or account issues.
If you need formal written communication, start with the Help Center messenger and request an email contact or escalation as required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.