Cancel Cleanmymac: Easy Method

What is Cleanmymac

Overview

CleanMyMac is a macOS utility developed by MacPaw designed to free disk space, remove junk files, and optimise system performance. It combines cleanup, malware scanning, and maintenance tools in one application.

Typical uses

Users typically run CleanMyMac to clear caches, uninstall unwanted apps, and run routine maintenance scripts. It is offered as a paid licence or subscription depending on purchase channel.

How to cancel Cleanmymac

If purchased directly from MacPaw (website)

• Sign in to your MacPaw account at https://my.macpaw.com.
• Open Subscriptions or Licences, locate the CleanMyMac subscription, and choose cancel or turn off auto‑renew.
• If you cannot cancel online, contact MacPaw Support via https://macpaw.com/support with your order number and request cancellation.

If purchased via Apple App Store (macOS or iOS)

• Open the App Store or use Apple ID account settings and go to Subscriptions.
• Find CleanMyMac and choose Cancel Subscription following Apple’s instructions.
• For refunds or billing disputes, request a refund from Apple via https://reportaproblem.apple.com or follow Apple’s NZ guidance at Apple subscription support.

What happens when you cancel

Access to the app

Canceling auto‑renewal usually stops future payments but does not always remove access immediately. You typically retain full access until the current paid period ends.

Subscription renewal and billing

After cancellation the subscription will not renew at the next billing date. If you cancel mid‑term you generally keep the paid features until that term expires.

Data and settings

Your app settings and any logs or scans stored locally remain on your Mac. Uninstalling the app is a separate step and does not automatically remove local files unless you choose to delete them.

Will I get a refund?

Standard policy and who to contact

Refunds depend on where you bought CleanMyMac. MacPaw handles refunds for direct purchases and Apple handles App Store refunds.

Contact the seller (MacPaw or Apple) with your proof of purchase to request a refund.

Exceptions and common outcomes

• Refunds may be granted for accidental purchases or technical issues, considered case‑by‑case by MacPaw.
• App Store purchases follow Apple’s refund practices; Apple handles chargebacks and refunds for subscriptions bought through the App Store.
• Under NZ consumer law, you may be entitled to remedies if the software is faulty, not as described, or fails to meet reasonable quality standards.

Cleanmymac plans and pricing

Known pricing entry

The following row reflects a confirmed academic reseller price for a single annual licence available to University of Auckland users.

Pricing notes

Official standard retail NZD pricing is not publicly listed by MacPaw; local NZ prices often appear at checkout or via the App Store. The academic price below is from a reseller, not the standard retail rate.

Your consumer rights in New Zealand

Statutory guarantees

Under the Consumer Guarantees Act and Fair Trading Act, digital products must match their description, be of acceptable quality, and perform as advertised. These guarantees apply to consumers in New Zealand.

How to enforce your rights

• Contact the seller (MacPaw or Apple) first to seek a remedy such as a refund, repair, or replacement.
• If the seller refuses, escalate to the Commerce Commission or seek advice from Consumer NZ at https://www.consumer.org.nz.
• Keep receipts, order numbers and correspondence as evidence to support your claim.

Customer experiences

Common feedback

Positive reports note easy cleaning workflows, helpful automation, and good performance improvements on older Macs. Users praise its interface and combined feature set.

Common complaints and support notes

Some users report difficulty cancelling App Store subscriptions, billing confusion, or mixed results from automated cleaning. Refund outcomes vary depending on purchase channel and timing.

Documentation checklist

Essential items to gather

• Receipt or invoice showing the purchase date and order number.
• The email address used to buy or register CleanMyMac.
• Transaction ID from your bank or Apple/Google receipt if purchased via an app store.

Optional but helpful items

• Screenshots of subscription details in your MacPaw account or App Store subscriptions screen.
• Copies of correspondence with support, including ticket numbers.
• Short notes describing the problem you experienced or why you want a refund.

Common mistakes

Cancelling the app but not the subscription

Users sometimes delete the CleanMyMac app without cancelling the subscription. Deleting the app does not stop recurring billing; you must cancel via MacPaw account or App Store subscriptions.

Not keeping proof of purchase

Another frequent error is failing to save receipts or order numbers. Without proof of purchase it is harder to get support or a refund, especially from resellers or app stores.

Comparative recap

Quick comparison

Notes on choice

Choose based on whether you value third‑party features versus using free built‑in tools. Consider ease of cancellation and where you purchased the licence when buying.

After cancelling

What to check immediately

• Verify the subscription status in your MacPaw account or Apple ID subscriptions screen.
• Save confirmation emails or screenshots that show the subscription will not renew.
• Uninstall the app if you no longer want it and remove leftover files if desired.

Useful links and resources

• MacPaw Support - official help and contact form.
• CleanMyMac product page - product information and FAQs.
• Manage subscriptions on Apple devices - cancel App Store subscriptions in NZ.
• Consumer NZ - local consumer advice and how to pursue disputes.

Address

Official corporate address (use for postal notices)

MacPaw Way Ltd., 25 Serifou, Allure Center 11, Office No. 11‑12, 2nd Floor, 3046 Zakaki, Limassol, Cyprus.

Alternative contact options

MacPaw does not maintain a New Zealand‑specific postal cancellation address. For quicker resolution, use the online support form at https://macpaw.com/support or contact Apple if the purchase was made via the App Store.