Cancel CLICKUP online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clickup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Clickup: Easy Method
What is Clickup
Overview
ClickUp is a cloud-based work management and productivity platform that centralises tasks, docs, goals and integrations for teams of various sizes.
It offers tiered plans and add-ons, including AI features, to support project management, collaboration and workflow automation.
Key uses
Organisations use ClickUp to replace multiple tools by consolidating tasks, docs, time tracking and reporting in one workspace.
Individuals and teams select plans and add-ons according to needs for advanced features, automation and AI assistance.
How to cancel Clickup
Via web (owners or admins)
- Sign in as a Workspace owner or admin.
- Go to Workspace → Settings → Billing in the ClickUp web app.
- Choose to downgrade or cancel the subscription; changes generally take effect at the end of the billing cycle.
- All workspace data typically remains accessible after cancellation.
- Official downgrade instructions: ClickUp Help: Downgrade your plan.
When you need support to cancel
- Free trials: cancelling a trial may end service immediately - verify when you cancel.
- Some users report the UI cannot cancel auto-renewal; you may need to submit a support request.
- If the web UI does not complete cancellation, contact ClickUp support and keep records of requests and confirmations.
What happens when you cancel
Access and data
For paid subscriptions cancelled via the web by an owner or admin, the change normally takes effect at the end of the paid billing cycle.
Workspace data generally remains accessible after cancellation, but confirm before removing billing access.
Service and trials
Free trials usually end immediately upon cancellation, stopping access to trial features at once.
User reports note instances where paid features were disabled immediately after cancelling; keep screenshots and confirmations if this occurs.
Will I get a refund?
Standard policy
ClickUp offers a 30-day satisfaction guarantee for first-time purchases of paid plans or add-ons; you can request a full refund within 30 days of the first purchase.
Add-on purchases (for example, ClickUp Assist) are also eligible for refund requests within 30 days after the first session.
Exceptions and user reports
- Some users report refunds being denied for auto-renewals; outcomes can vary by case.
- There are accounts of refunds being issued quickly (for example, within two days) when requested during a trial period.
- If you believe a refund was wrongly refused, gather documentation and escalate via support, payment provider dispute or local consumer agencies.
Clickup plans and pricing
Common plans
ClickUp offers a free tier and multiple paid tiers plus add-ons; exact plan names and features may change over time.
Pricing and currency can vary by region and promotions; consult your account billing page for current amounts.
Notes on pricing
Because specific NZ pricing varies and may change, this table uses "Varies" for price entries; check your ClickUp billing page for precise NZD amounts.
| Plan | Typical audience | Price (NZD) |
|---|---|---|
| Free | Individuals or small teams testing basic features | Varies |
| Unlimited | Small teams needing advanced features and integrations | Varies |
| Business / Business Plus | Mid-size teams requiring advanced automation and permissions | Varies |
| Enterprise | Large organisations with bespoke security and support needs | Varies |
| Add-ons (e.g. ClickUp Assist) | Customers adding AI or specialised features | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act when dealing with online services.
These laws prohibit misleading conduct and require honest business practices for digital services supplied to NZ consumers.
How to act if you have a dispute
- If cancellation or refunds are mishandled, raise the issue with ClickUp support and keep records.
- You may seek recourse through the Commerce Commission for misleading or unfair conduct.
- Consider disputing unauthorised charges through your payment provider if necessary.
Customer experiences
Positive feedback
Many reviewers praise ClickUp for its feature set, customisation and value for money, noting that it consolidates workflows effectively.
Examples include high ratings on review sites and reports of responsive issue resolution in some cases.
Negative feedback
Common complaints include billing issues (unexpected auto-renewals, difficulty cancelling), slow or unresponsive customer support, and performance or UI complexity.
Several users on public forums report frustration with refunds or having paid features disabled immediately after cancelling.
Documentation checklist
What to gather
- Account owner email and workspace ID (if available).
- Billing receipts, invoices and dates of charges or renewal.
- Screenshots of billing page, cancellation attempts and any error messages.
- Support request IDs and copies of correspondence with ClickUp.
- Payment method details (last 4 digits, transaction IDs) for bank/card disputes.
How to submit
- Use the ClickUp web app billing settings first; if that fails, submit a support ticket via ClickUp Help.
- Attach screenshots and receipts to your support request and keep a copy for dispute processes.
- If escalating, provide a clear timeline and desired resolution (refund, re-enablement, confirmation).
Common mistakes
Mistakes when cancelling
Attempting to cancel from a non-owner or non-admin account can fail; only workspace owners or admins typically have cancellation rights.
Another mistake is assuming cancellation guarantees an immediate refund; paid subscriptions often remain active until the end of the billing period.
Billing and refund mistakes
Not taking screenshots of renewal notices or cancellation confirmations reduces leverage in disputes.
Missing the 30-day window for first-time purchase refunds or failing to document auto-renewal timing are frequent causes of denied claims.
Comparative recap
Quick comparison
The table below summarises key points about cancellation, refunds and common issues based on documented policy and user reports.
| Topic | ClickUp (policy or typical) | Typical user-reported issues |
|---|---|---|
| Cancel via web | Owners/admins can cancel via Workspace → Settings → Billing | Some users report UI limitations and being directed to support |
| Effect on service | Paid plans remain until end of billing cycle; data remains accessible | Reports of immediate disabling of paid features after cancellation |
| Refunds | 30-day satisfaction guarantee for first-time purchases and add-ons | Occasional denials for auto-renewals; mixed user experiences |
| Consumer recourse (NZ) | Consumer law protections against misleading or unfair practices | May require escalation to payment provider or Commerce Commission |
Bottom line
Cancellation via the web is straightforward for workspace owners, with standard refund windows, but user experiences vary.
Document everything, act within the 30-day refund window when applicable, and escalate through payment providers or local agencies if necessary.
After cancelling
What to check
- Confirm cancellation in your account email or billing section and keep the confirmation.
- Export any important data (tasks, docs, attachments) before losing access to paid features.
- Monitor your payment method for any unexpected charges and save transaction records.
Helpful links
- ClickUp Help: Downgrade your plan
- ClickUp Terms (refund policy and 30-day guarantee)
- ClickUp Help Center
- Capterra NZ: ClickUp reviews
- Trustpilot NZ: ClickUp reviews
- Commerce Commission NZ
Address
Corporate address
ClickUp corporate address (known U.S. address):
350 Tenth Avenue, Suite 500, San Diego, CA 92101, United States
Notes
No specific New Zealand postal address was found; cancellation and billing matters are generally handled via the ClickUp web app or support channels.
If you need to escalate, follow the documentation checklist above and consider contacting your payment provider or the Commerce Commission for NZ-specific disputes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.